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eSIM not allowing calls or texts

Nikzgr8
Explorer

‎09-10-2026 04:22 PM

last night i purchased an eSIM from EE in hopes of making a call. Once i purchased and placed the eSIM in my device i was given 5g and a full connection. When I tried to make a mobile phone call the connection instantly loses and the call fails with it then reappearing afterwards.

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎09-10-2026 04:26 PM - edited ‎09-10-2026 04:27 PM

Are you in UK?

Have you topped-up its credit?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Nikzgr8
Explorer
In response to XRaySpeX

‎09-10-2026 11:28 PM

Yes I’m in the uk and yes the credit is topped up from what I know.

0 Helpful
Peter_W
EE Community Support Team
In response to Nikzgr8

‎10-10-2026 09:01 AM

Thanks @Nikzgr8 

If you try sending us a free text with AL to 150, does it come back confirming you have a credit balance or pack allowance?

Also if you check your phone's connection settings, does this show the EE eSIM connection?

Peter

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