Data transfer to wrong phone

[Mimi58]

I need help!  I have just combined my broadband and mobile to the app but i cannot see my second phone (daughters) and it has transferred her unlimited data add on, on to my phone number.  I tried to link her number to my account but it said it was already linked but I cannot see it. Any ideas anyone. ?

[Michael_D · Accepted solution]

Hi @Mimi58 

Thanks for coming to the community.

It is worth logging in to your account through the EE website to see if you are able to view both numbers there.

If you are still not able to manage your daughter's number, I'd recommend giving our customer service guides a call so they can check the numbers that are linked and help to get it working for you.

They can also take a look at the add-on to make sure everything is as it should be.

Michael