Feature request - recurring data gifting feature

[jasonhowells]

I've seen a few posts about this, generally archived. I have an account with >100gb each month, with my wife on it and my daughter. Each month I have to manually go and gift 33gb to them. I usually forget and they run out and I'm usually in a meeting or busy and they and I are inconvenienced. When I go to fix it I have to remember the account password, the myee app often hangs, it's annoying. As a customer I would love the ability to set a gift amount that is automatically applied every month. It's my number 2 annoyance about ee. How are such requests taken into the myee product backlog?

[Chris_B]

@jasonhowells   This is to help other users to get through till the monthly cycle starts again.   It’s gifting your spare data it’s not a shared data allowance that you could setup a set limit each month to automatically transfer over.  

Why don’t you setup the my EE app to use whatever biometric your device supports. 

[jasonhowells]

Thanks for the response Chris, I have got biometric set up, it rarely works on myee app though. 

I don't understand the point 'This is to help other users to get through till the monthly cycle starts again' . So not providing an automatic recurring optional facility is to help other users? I'm glad my bank hasn't decided to be so helpful when it comes to recurring payments. 😂

[Leanne_T]

Morning @jasonhowells

Thanks for coming to the community and leaving the suggestion for recurring data gifting. 

Have a lovely weekend. 

Leanne.

[jasonhowells]

Thanks, you too Leanne.

[Leanne_T]

Thanks very much @jasonhowells

Leanne 🙂

[garetc]

This is a great suggestion, I have a few lines, one with UL data and move data from the main line to my other on a monthly basis.

Rules could be set around the amount of data auto-shared. It could be set so it's not more than 50% of the overall allowance or giftable data so that the main number on the account doesn't leave themselves short (for example).

[jasonhowells]

Hi Garetc yes the 50% rule/limit would work for me. Or a standing 10gb gift to wife, 20gb to daughter. (I have a 100gb contract, wife and daughter only get 500mb each month)

[DJSteveyB]

I’ve seen this feature be requested many times and EE ignore it.  Really wish they’d listen to their customers!

[Leanne_T]

Thanks for posting and sharing feedback for data gifting @DJSteveyB 

If anything changes for data gifting in the future you will be made aware. 

Thanks 🙂

Leanne.