Dat usage wrong

[johnbacon2]

I've been on the same contact for several years and frequently use just  3-4 GB of my 40GB data allowance each month. 

This month, apparently I've used 37 GB in the first 2 weeks. There nothing to show me how, when or where I've used this extra data. 

[Chris_S]

Hi @johnbacon2 

Welcome to the EE Community and thanks for getting in touch.

I'd recommend giving us a call so one of our billing guides can take a look a bit deeper into this for you.

Chris S

[XRaySpeX]

Your phone should show you under Data Usage what you've used data for.

[Ali_A · Accepted solution]

Hi @johnbacon2 

Just to add to the advice you've been given, you can check where you have used your data in your mobile device settings. 

On Android phones, for example a Samsung, you'll find this in Settings > Connections > Data usage. 
Just be sure to set the "Bill Cycle and Data warning" to match your allowance refresh date and data amount. 
You'll be able to view the historical recent 5 months, too.

For Apple it's Settings > Cellular (or Network) > Cellular Data Usage. 

Ali 

[CatherineWC]

I've had the exact same problem. I used to be on 50GB per month and have been upgraded to 100GB, apparently I've used 98GB in the first 2 weeks. There is NO WAY I've used all that data as I don't download things, I don't watch films on my phone. Very frustrated and not happy with EE.

[CatherineWC]

So, I just did that, and it shows me 'WiFi data usage' as 65GB but what does that mean? If I'm connected via WiFi that shouldn't be using my data, right? My understanding is that 'data' is only if I use mobile data. Please can you clarify?

[CatherineWC]

I tried to change the billing cycle and data warning but this option is greyed out...why? How can I update that? I have a Samsung phone. Thanks.

[XRaySpeX]

@CatherineWC : They are greyed out when you have Mobile Data OFF. Turn it ON.

[chistery]

Hi @CatherineWC 

What exactly have you seen that says you've used this data? E.g. a notification from your phone, a text from EE, etc.?

Android phones often default to a 2GB warning for example.