Link ‘Pay As You Go’ Data SIM to EE Account error

[JWR88]

Hi

When trying to link an EE Data SIM to my EE Account, I get the following error:

Any thoughts?

Thanks
James

[Chris_B]

@JWR88  Is that a PAYG sim to a contract sim account ?   If it is don’t bother they don’t function correctly together. 

[JWR88]

It’s a new Pay As You Go SIM just purchased:

 

[JWR88]

It’s a new EE account - nothing on it. Thanks

[Christopher_G · Accepted solution]

Hi @JWR88 

Welcome to the community.

I recommend following the advice on the screenshot. If you call 150, they'll be able to look into what is causing the problem and try and put it right for you. If it's easier to go into one of our stores, you can find your nearest store here.

Chris