The EE Community

Dropping Channels

I keep seeing channels become not available, they are still there, like Quest on 17, U&Yeasterday on 27, Great! Romance on 52 etc. The channels are in the guide but won’t play. Are EE dropping these channels or is it technical. ??

Resolved! Billing History

On a desktop computer, how do i navigate to my billing hostory so that I can print my previous bills

Connectivity hub won’t connect to main hub

My smart hybrid connect won’t pair with my main hub, they both turn aqua and the wifi works for two seconds then it starts flashing and turns off. What do I do ? Now it’s flashing green on the big one and red on the hybrid connect. Iv tried restartin...

Resolved! stil unable to manage my device online or app

I have been unable to manage my device(s) online or the app i can login but I get" unable to get information" when selecting my devices, this has been going on for 3 months 3 calls to 150, it gets escalated then the incident gets closed a week later....

Upgrade attempt

Trying to upgrade, contract ended on 28th of Feb this year, I have selected phone and contract , but when checking out I have a problem, I get all the way trouble setting up the direct debit and the app then when I click to say the account details (...

Unacceptable delays by EE to install ONT - Help/advice ?

As a last resort I am posting this in case anyone can offer any help or advice. I first placed the order for Full Fibre 1.6Gbps back in early December, the 13th to be exact. Was given that day a date for hardware (router etc) to arrive on the 6th of ...

Resolved! Order not despatched

Hi , I ordered iPhone air 256GB sky blue on the 2/2/26 , it was an upgrade but it still hadn’t been despatched

5g mobile broadband keeps turning off

Hi, i have recently (January 23) upgraded from the 4g mobile broadband to 5g mobile broadband.this new device seems to be a sealed unit so the battery is not accessible unlike the 4g model. over the past week, the device has begun turning off unexpec...

Audio description

I am trying to watch NOW TV but can’t turn off Audio description.

Upgrade con?

I was offered a free upgrade as I came to the end of my contract. Using the app, I chose a Galaxy S26 Ultra as I had never had a top of the range phone and the offer was good. I went through the process, including credit check only to be told I need...

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