The EE Community

EE pro box issues?

Has anyone else found more issues using the Pro Box with EE router than the old BT Home Hub?Especially TNT sport.

Playstation pulse elite headset

I purchased playstation headset 31/3/25 the headset has shaped on the right i have been reading online thst this is a common fault on the headsets will ee replace the headset or what do i now need to do

Resolved! End of contract

i have a All Rounder SIM Unlimited £40 6MHP plan with EE. it started on 20 March 2024 and is ending on 20 March 2026. i left the UK yesterday (16 Feb 26) and wont be back for a few months so i want to keep my number but it seems unnecessary to either...

No Inbound or Outbound Calls

Hello,On 09/06 my phone stopped being able to make or receive calls. When I try any number from my end it immediately says 'call ended'. People have told me that their calls to my number just don't go through.Texting and data is all as normal.The ser...

Guest WI-FI on EE home hub - managing access?

Hi,I have enabled Guest WI-FI on my EE hub 6plus & is working great.However, is there an option to block access or setting or an ‘allow’ list for guests?EGIf say a friend has the guest Wi-Fi access & I want to keep the password etc the same ( to ensu...

Cannot connect to VPN via wi-fi hotspot

I regularly connect to a remote server via a VPN.I used to be able to connect to it via my Android 14 phone and its wi-fi hotspot but not any more. No messages, the VPN client (FortiClient) just fails to connect.This is a seasonal thing, I use it whe...

Continued Billing After Contract Completion and Account Closure

Dear EE Customer Services,I completed all payments under my phone contract, and my account has been closed. However, I am still receiving bills from EE.Could you please investigate this matter and rectify any billing errors? If there is an outstandin...

Resolved! New hub & current smart devices

To save setting up all of my devices & smart devices etc. Can I just change the SSID & Password of my new hub to match my old one?Many Thanks

Resolved! nintendo switch 2 bundle online codes already been used

i recently ordered and received the nintendo switch 2 bundle with 24 months switch online, express memory card and donkey kong gameafter setting up the console and signing in went to use the code cards given, but receive an error after typing stating...

Escalation request: Provisioning EE TV alongside Full Fibre 1.6 Gbps profile

Hi Community Team, I am trying to order/upgrade to the Full Fibre 1.6 Gbps broadband package, but I also want to bundle it with the new EE TV service (including the TV hardware/Apple TV 4K). I am aware that the standard online ordering system and fro...

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