The EE Community

Custom hardware on EE broadband?

So I have been on the full fibre 1.6Gbps service for a couple years.i recently noticed that i was paying more than I should be so I voted to re-up my broadband at £71.99 from £75.99 and that includes new WiFi 7 hardware in place of the old WiFi 6 har...

Wifi issues

I have several Smart sockets outside the house - all were working fine, they connect over 2.4GHz to Internet.Recently they all stopped working, at a 240V level I can use them manually but they will not connect to the App. When I try to 'Add' device...

Impossible to download latest bill

I have tried multiple ways of download ing my latest bill without success.1) Logging into the website and navigating to the Billing and Payments page just gives me endlessly bouncing dots below the Billing and Payments header. I am using a Mac with ...

Hot and cold messages from EE/openreach is this usual?

Hi all.I'm just migrating from plusnet to EE with an engineers appointment for fibre install for May 19th. I'm getting opposite text messages on alternate days. First day suggesting everythings on track, then next day saying sorry slight delay and...

The Internet, doesn’t work on My skyglass tv

I switched from sky broadband to Ee broadband. I have sky glass TV. I’ve connected it all up works fine off my phone my Tablet the Internet seems not to be working from the box thur wifi connections onto my TV. It says it’s connected but hub but no...

Bills

Hello dear I want to pay my bills how much is total tell me

Resolved! Being told i can't have 1.6gbs full fibre as im not a "new" customer?

Hi there , i currently have 2 x Mobile phones with EE and 900mbs full fibre with BT.All 3 items are out of contract within a month. I was going to switch to the EE 1.6gbs full fibre which i would love and renew my phone contracts.However when talkin...

TNT Sports or HBO Max - read this first

Please scroll to the section relevant to your subscription type and read all the information before asking questions:1. EE Mobile2. EE TV (BT or EE Broadband)3. Sport on BT BroadbandThis post will be updated as more questions/issues arise.If your spe...

Now TV

Why won’t Now tv play, just says something went wrong?

Cameras won’t connect

My broadband went off for a time this morning. When it came back on my battery operated cameras won’t connect everything else is working fine. Have done all the unplugging and turning on and off to no avail. Please help.

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