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Resolved! Unable to log into EE Perks

HI, I am unable to login to EE perks to renew my NHS discount. When I try to login with my personal email address it states password incorrect and reset email is not received (yes I have checked junk). I am unable to check the work address I initiall...

No fibre cable

Hi, we moved home on the 16th of may this year, we expected as usual, that our broadband connection with EE/BT would be up and running ready for the start of our new tennancy, however we recieved a message from EE saying we needed and engineer visit ...

5G Smart Hubs low speed in Salford/Manchester

I use a 5G smart hub for my apartment but over the last few days I've Ionly been getting average speeds of 15mbps and it is meant to be up to 150mbps. It makes it impossible for watching TV or apps like Netflix. I've called EE and they say there is a...

Roaming - data OK, no calls while abroad.

EE - you need a CS chat function as any customer who is blocked from making calls while roaming cannot fix the problem as the only contact method is calling. I can't be the first.I'm on an all inclusive roaming plan and can't make calls. How do I go ...

My EE order is missing from my account after signing up

Hi,I signed up for an EE unlimited SIM plan, but the order does not appear in my EE account or app.I also have not received any confirmation email or my eSIM details, so I am unable to access or use the EE service.I thought the order had not gone thr...

Resolved! Poor WiFi coverage

HiI’ve recently been moved from Plusnet to EE and am finding the coverage from the new router is not as good. It doesn’t reach as far as the old router and as our 4/5G connection here isn’t great, it’s resulting in us losing internet connectivity. I ...

TimJ100 by • Investigator
  • 89 Views
  • 5 replies
  • 2 Helpful

Creating additional email addresses

Migrated all my BT products to EE a couple of years or so ago but kept our original emails & even added a new one through My BT last September. I Previously posted "Cant create additional email addresses" (Apple ID won't accept my current one) but ca...

karis6197 by • Established Contributor
  • 11 Views
  • 1 replies
  • 0 Helpful

Resolved! Buisness account

I had a personal account until January then switched it to buisness but ever since I cannot log in or link any devices also my I message sends from a completely different number 

EE Small business- no access to bills via accout

Is anyone else not able to link a device, access bills or manage add-ons via the EE app or website?I have called support monthly (at least) for five months and all I get told is that they are aware of the issue. So frustrated. Looking for an alternat...

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