Skip to main content
Forum FAQ's

Welcome to the EE Community

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
2198413members
1378606posts

Featured Posts

More

Community Activity

Sign In to Post

download speed

so Im supposed to get around 400 mbps download speed but the internet speed test on my pc tops out at around 100? is this user error or do i need to contact EE? Thank yoooou

Microsoft Teams Quality Issue

Hello all,I've got an odd issue which I'm hoping someone can offer a steer on.I have the EE 1.6 Gb Full Fibre Busiest Home package with a Smart Hub Plus.All seemed to be working fine until my original Smart Hub Plus failed in Jan 2025. This was attri...

EE Perks password reset

Hi,I am not able to receive EE Perk password reset emails to my registered work email address. I assume they are being mistaken for spam and blocked by the firewall before they reach me.Any EE team members able to help me resolve this so I can get ne...

Mal441 by • Visitor
  • 13 Views
  • 0 replies
  • 0 Helpful

Speed vs cost

So Sky are offering 2500 Gbps for £35 a month as opposed to EE who charge me £77 for 900 GBPs, tbh with the way the WiFi keeps dropping I’m thinking it time to move, does anybody have any experience with Sky. Any replies appreciated.

Steve1954 by • Investigator
  • 75 Views
  • 2 replies
  • 1 Helpful

Resolved! Switching PAYG plans

I want to change my plan to another of the same cost but my existing plan only just renewed and I don’t want to be charged twice; I also want to know if my existing boosts will transfer over to the new plan. I have just spent literally hours trying t...

Celosia by • Investigator
  • 660 Views
  • 2 replies
  • 2 Helpful

Excellent Customer Service Meg

We spoke to Meg  in the Customer Service Team tonight, who was so very helpful and professional. We needed help to set up broadband at our new address.Meg was very thorough, knowledgeable and polite. Our broadband was sorted without any issues. It is...

Trishka by • Visitor
  • 14 Views
  • 0 replies
  • 0 Helpful

Sim upgrade

So I tried to upgrade my ee sim. Couldn't do it on webpage. Tried chatline. They tried to sell me a broadband package. When I said no and logged out I received a load of texts with pin numbers in a childish display of temper. And this is meant to be ...

Billing Account Number and Valid Landline Number

I was switched from Plusnet to EE. When I try and link a product (broadband)  it says broadband found, but more details needed. I am required to enter my billing Account Number or landline number. I haven't been given my Billing Account number  ( I d...

App not working.

Hi  I have recently joined EE and still in cool down period . The app is not working . It doesn’t recognise my WiFi extenders and tells me I am not home . is the company facing issues . I would like to know and have full transparency please

Melkwadi by • Explorer
  • 93 Views
  • 7 replies
  • 1 Helpful

Hub swapping

I upgraded to fibre two years ago, I was with BT so I kept my BT hub which works fine despite receiving a smart hub 6 and the 4g plug in box, the reason being I didn’t want the hassle of swapping my hub and the re-adding my many peripherals / devices...

Robel67 by • Visitor
  • 33 Views
  • 1 replies
  • 0 Helpful
Load more

Latest from our Blog

Don’t miss the 2026 Men's UEFA Champions League Final

  The biggest night in European football is nearly here and it’s one you won’t want to miss. TNT Sports subscribers can watch as PSG take on Arsenal, live from 3pm on TNT Sports, via the TV Guide (TN...

0 Comments
More