The EE Community

Final account

Letter of 17 April received, today, 27 April. Letter says it’s a final demand of £52.23. However on website I’m told it’s £212.00 to pay. THIS IS WRONG I OWE NO MONEY.1. I cancelled my contract with you in February 2024. This was within the cooling-o...

EE Payment system down

Hello, I have been trying to manually pay my bill for days. When I call 360 it takes me through the whole process only to tell me there's a problem with the payment system and it needs to transfer me to someone.  I tried paying online twice from my a...

Still paying monthly amount

I pay around £30 per month and I have been on a 24 month contract, this finished on the Dec 2023, so why am I still paying so much every month?

puk code

my son has damaged his phone i bought him ... so i have put his sim card in another phone and now its asking for a puk code ? how do i get it

Does EE offer a "true" pay as you go plan?

I currently have a Giffgaff SIM. I use this extremely infrequently, usually for the occasional camping trip where I might need to check maps, weather etc. With Giffgaff, I simply put some credit on my account, then can use data at 10p/MB or whatever ...

New 1.6gbps service.

Hi. Activation date was 25th April. Still can't see any of my plan details on the EE app/website.When I press wifi controls on EE app it tells me my hub needs updating. So I press done and its stuck updating. But never actually updates anything. I ca...

how do I watch EE sport package on a desktop

Czech republik

Coverage in Hornchurch

Update: 18 April 2024 Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located two potential areas for a new mast, one permanent mast and a temporary mast to restore coverage as qui...