The EE Community

I ordered something as a guest and couldn't see it in orders after signing in

After I went through the pre-ordering process of a google pixel 11, I thought I was signed in (I wasn't), after I completed the upfront transaction, it told me to sign in after and that's when I realized I accidentally ordered while signed out.

Sim activation problem

I bought new sim payg for £13.5 that includes 500 minutes, unlimited texts and 75GB of data. To activate I need to make a call or send a text but I can’t do any of that that because the balance is 0.i don’t want to top up because I already paid , wha...

Complaints

Can you tell me how I lodge a small business mobile ac complaint

Connectivity issues

Anyone else currently having mobile service issues in the Reading / Basingstoke area?

Internet connection problems in Bradford

Is anyone experiencing Internet problems in Bradford, West Yorkshire?

TNT sport mobile add on 4k

Hi,I have purchased the tnt sport add to be used on hbo max app. It’s supposed to be in 4k/UHD. I have logged in tonight on iPhone, Samsung 4k smart and Nvidia shield and none are giving the option to watch the super cup game on tnt ultimate in uhd. ...

Full Works for iPhone roaming.

I upgraded my plan to Full Works for iPhone today 19th December as I was offered a good deal in the app. I'm going to be in Singapore in January so checked my roaming option in the app and it says I need to buy a roaming pass on arrival. I thought Fu...

Extender help

Hello there, have recently signed up to EE broadband and generally happy with the product. However, experiencing a bit of trouble with some connection bits.Our house seems to be made of lead and therefore despite being a fairly standard terraced hous...

To everyone having Wi-Fi dropouts & other problems - please report

It is now pretty much confirmed that the recent (circa 25/5/26) firmware update on EE Smart Hub Plus (with Wifi 6) to version r4.26.1-R-1860948-PROD-83002 is causing a lot of problems around wi-fi dropouts, probably all on the 2.4 GHz frequency (and ...

New eSIM on new devide showing as emergency calls only

This evening I received my new phone (upgrade from earlier Pixel to Pixel 10) and new eSIM as QR code in pack. Phone set up went fine and everything copied over ok. I went into Settings to scan new QR code, which seemed to be accepted. I then activat...

The EE Community

Welcome to the EE Community

Featured Posts

Sport. Full Stop. Get sport only packages with EE TV and broadband.

Introducing Advanced Full Fibre from EE: 2.3 and 8 Gigabit broadband

Flex your EE TV to catch all the hits on Netflix

Get ready for EE One Up: Turn up your Friday

Great news – Disney+ is now available on your EE TV Box Pro and Edge

Don’t miss the 2026 Men's UEFA Champions League Final

One of Brookside’s defining families returns to STV Player

Great news, DAZN is now available on your EE TV Box Pro and Edge

Community Activity