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EE IS BLOCKING SITES HOSTED ON SITEGROUND COSTNG BUSINESSES THOUSANDS

DIFI21
Valued Contributor
Valued Contributor

4 days on and no update, comment or resolution.

Businesses are losing thousands and thousands in lost revenue due to an EE DNS routing error!

EE where are you and what are you doing about it!?!

21 REPLIES 21
Northerner
EE Community Star
EE Community Star

Hi @DIFI21 

Unlikely there is an EE customer run. 

Can you provide traffic stats for EE customers to prove your claim. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

@DIFI21  Can you also provide a few web addresses to test this ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

With a personal a/c with EE they are not liable for consequential loss.

You have posted just 2 posts on this matter. There are dozen of others discussing this & talking to EE high-ups. Do you think they are doing nowt & having no effect on EE that you took it upon yourself to start your own thread on this matter?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
DIFI21
Valued Contributor
Valued Contributor

Well it certainly seems they are doing "nowt" Xray - its been 4 days and there are (as you allude to yourself) 1000s of websites effected yet nothing has changed. Why don't they put some general comms out to manage it and say they are working on it? 

DIFI21
Valued Contributor
Valued Contributor

I don't really want to be spamming the thread with my business links - it doesn't need for you to test it - there are hundreds of sites noted in the other thread alone that are reporting the issue - probably 1000s affected of which I suspect lots more will probably be completely oblivious to the fact that EE have in error blocked access to their sites causing businesses all sorts of issues.

XRaySpeX
EE Community Star
EE Community Star

I wasn't talking about EE, but about you & other posters on here. EE will do what they wanna do.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Northerner
EE Community Star
EE Community Star

@DIFI21 wrote:

I don't really want to be spamming the thread with my business links - it doesn't need for you to test it - there are hundreds of sites noted in the other thread alone that are reporting the issue - probably 1000s affected of which I suspect lots more will probably be completely oblivious to the fact that EE have in error blocked access to their sites causing businesses all sorts of issues.


@DIFI21 

So no evidence of any impact then.  Thank you for confirming. 

 

 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
DIFI21
Valued Contributor
Valued Contributor

Jog on @Northerner - there are literally hundreds of sites impacted as noted in another thread on here you melt - unlike you as a "community star" I certainly wouldn't be spending my time posting on here if there weren't any real problems and I wasn't being impacted. Idiot.

Chris_B
EE Community Star
EE Community Star

@DIFI21  But it requires EE to test.  Some of the links that have been posted about this issue that users say don’t work do work  me.

  So exactly what are EE supposed to do when they do work for some users but not others.

  So what you are saying is you want help but don’t want to help anyone helping you.      so why bother coming to a public forum requesting help.

  Best of luck. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.