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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 204127 Views
  • 50 replies
  • 24 Helpful

Phone data

Phone data is being barred, have made payments and arrangements. 

Koto893 by • Visitor
  • 484 Views
  • 1 replies
  • 0 Helpful

Resolved! Mobile data restrictions

I have an IPhone 13 and would like to know how I can restrict my sons mobile data access at regular time each day, and disable the restriction the following morning from my EE App

Zztop by • Investigator
  • 715 Views
  • 1 replies
  • 1 Helpful

Data Sharing

***** Please help***** Why is Data sharing not working. Its been done for approximately 10 days.Any idea of what to do? Regards Matt

Matt2710 by • Visitor
  • 575 Views
  • 2 replies
  • 0 Helpful

Resolved! Data transfer

Can u gift data form a contract to a pay as go on ee network

Data

Hi I’ve topped up my data with £5 credit as my dd stopped when I lost & cancelled my debit card. it’s showing I have £5 credit but when I scroll down it’s showing no data? The sim is for a security camera. Thanks 

Cob1 by • Visitor
  • 532 Views
  • 1 replies
  • 0 Helpful

Excessive data usage in just 12 hours?!!

Hi,Restart for my data usage is on 11th of each month which is today (11th JULY 2023)Today for the very first time I checked my data usage in my EE app and was shocked to see that I've already used 1.5 GB??I was/am at home connected to my high speed ...

MahB by • Investigator
  • 5353 Views
  • 21 replies
  • 11 Helpful

No data after renewal

Hey. So today my allowance have a renewal day... I logged in to my account and it shows that I have no data left whatsoever... 3 hours after renewal? Why? What's going on?I have plan with 125GB data so I don't think I have use it today

Neeta2001 by • Contributor
  • 2305 Views
  • 16 replies
  • 0 Helpful

data won’t work and i can’t use it at all

sent from iphone 14 pro max i switched from o2 and went into the shop to get a new sim, everything was fine and it worked when i switched (i didn’t have any data left) and i used my new EE, i was aware that something would happen as i would get my ne...

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