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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 193918 Views
  • 50 replies
  • 24 Helpful

Resolved! Speed capped since switching to Unlimited data

I switched to an Unlimited data plan from a 160gb plan a week or so ago, and ever since the switch, my speed is capped at about 25mbps. The Speedtest will usually connect at several times faster than that (60 to 70mbps, or around 120 to 140mbps if I'...

Data Gifting

I have not been able to gift data on my account. The data gifting is not working.  I actually had to call ee last month and i was promised it will work this month. HOwever, it is still not working and it is stressful calling ee every month for this s...

limited URL access using EE

I have a Data only sim used in a router.  Has anyone encountered not been able to access certain websites using EE? I can't access my online banking, torrent sites and the list goes on. Is this a common problem?

cdadelacy by • Investigator
  • 1376 Views
  • 8 replies
  • 1 Helpful

Subscriptions

Hello, I use my EE sim in a router at my caravan and season ends 3rd November. What are my options? Do I just stop my subscription? Is there  standing charge ?regardsgary 

Resolved! payme

I make my payment and Gega does not charge me for data usage, it only increases my current credit. What does that mean, how do I get credits to have data?

Ju19631 by • Visitor
  • 488 Views
  • 2 replies
  • 1 Helpful

Resolved! Prepaid Data Only Sim

I have a prepaid data only SIM in my iPad (so no phone number).  It came loaded with 120GB of data.  How do I check how much data has been used/is left?  Thanks!  Stuart

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