Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Website wrongly classed as 18+

Hi my website is wrongly restricted on your network. It is classified as 18+ but it is a web design website. Can this please be rectified?dolphinwebservices.com

Mobile Data Dropping out S24 Ultra

For the past almost week now my mobile data has been constantly dropping out.The only thing which gets it working again is turning airplane mode on and off, but i'm doing this 10+ times a day which is ridiculous, i'm paying enough for the S24 Ultra a...

Music data pass add on not working?

Hello,I recently purchased the Music Data pass add on as my contract has 125GB of data. This pass states it doesn't use data with apple music yet I'm still using data on it? I use lossless streaming which does consume more data. Bit confused as the d...

Why 25mbps speed cap?

Hi i would like to know why EE is putting u under 25mbps speed cap? I’m new to EE and never saw someone limit your speed this way. Looked to other plans and even if u pay 30£ a month u still getting that speed cap. Internet is ultra slow(ok in all uk...

Continued issues with data gifting and speaking to someone

I have now had issues with EE data gifting for 4 months. On both the mobile and website, data gifting fails and this has been the case for months now.Despite trying to use the option 1 for a text, this also does not work, meaning im stuck with no one...

Re: Mobile Data not working on social media apps

Curious what I should do because I’m also having this issue and I am not the bill payer or account holder so I’m assuming tech support won’t speak to me. At the moment I can’t speak to the acount holder and have been having this issue for 8 days now!

Re: slow internet speed on mobile

Hello, EE user with unlimited data plan. My internet speed is terrible, this has only occurred in the last couple of months, I can be on 5G and videos barely load. Is there an issue with the network at the moment or? iPhone 14 Pro. advise would be ap...

Tethering limit on an all rounder plan with unlimited data

I'm thinking of purchasing an ipad wifi only, can I use my tethering data from my iPhone so I can use an iPad anyhwere with as much data as I want using my unlimited all rounder plan from my iPhone? This would be great so I don't have to purchase a m...

I cant buy data

Hey guys I usually but my addon data via the 150 text and I've just tried to buy unlimited as I don't have WiFi in my new house, it sends a message back saying " Sorry, there has been a problem and we cannot add this add on, please try again later" ...

Data Add On

I'm about to run out of data and purchased an add on 2 days ago. I've still got a small amount of mb left, does this add on activate when my allowance runs out?I've got no record of it being purchased on my account.Thanks!