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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 132506 Views
  • 49 replies
  • 20 Helpful

Streaming App has stopped working

I use a radio app for a foreign radio station and I've been using it for years. It has however just stopped working on my iPhone.I can still use the App, while connected to WiFi WiFi, or via mobile data, if a VPN is running on my iPhone.The app will ...

cf-leeds by • Investigator
  • 367 Views
  • 4 replies
  • 0 Helpful

Resolved! Mobile internet speed

Hi!In most internet resources EE is crowned as the best-speed mobile internet. But when I ran a speedtest .com on my mobile phone my result was 25 Mbps. What resources do I need to use for the test? And what is the best or average speed you have?? Th...

User_EE by • Investigator
  • 342 Views
  • 3 replies
  • 2 Helpful

Can't gift data

I haven't been able to gift data to my daughters account for 2 months. There is no option to do this anymore on the myEE App and when I try to do it on the website, I select the option gift data and it just takes me back to my account view. Trying to...

Data usage - gone!

I’ve always had 40GB of data and only ever used around 10 GB a month. I was due an upgrade and as my phone is perfectly fine I thought why not switch to Sim only for a year. The deal I chose included 25GB. I obviously thought this would last me! My p...

Sammi24 by • Visitor
  • 330 Views
  • 1 replies
  • 1 Helpful

Resolved! Data

Hi I pay monthly for sim only but have run out of data and would like to add more on can you help please

Can not gift data

Hi, Error message when trying to gift data. Both numbers are on the same account and pay monthly. I'm trying to gift from an unlimited data account (We will have it fixed soon Sorry, we can't show this device's data right now. Please try again later....

Treheacl by • Visitor
  • 258 Views
  • 1 replies
  • 1 Helpful

EE link a product

Hi im trying to link my kids EE pay as you go sim so i can gift it data is this possible ? Dont know if the sim is active as it won't receive the text to confirm its me what's the best way to do this ?

Data sharing

I'm trying to gift data but it won't let me. I've got loads of data spare to share

DATA ROAMING

My son is in Spain can he use data roaming and how much would it cost 

TK583 by • Visitor
  • 277 Views
  • 1 replies
  • 0 Helpful
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