Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Phantom data usage

I'm on holiday with no WiFi so I've been very careful with my data usage as last time I was in this situation I ran out of data. Yesterday I had used about 2G of my 10G allowance. However last night around 4am I had a text informing me I'd used 80% a...

Resolved! Data used

I have a Mobil wifi unit how do I check the amount of data left

Data gifting

I took put a full works plan with an iphone in December 2022 and it took about a month to connect me and I have not been able to gift data at all or access other settings. Has anyone one had similar issues or know what i can do to get re to resolve t...

Mobile data

I am having problems with mobile data when away from the house. I keep getting the message “could not activate mobile data network”. My mobile data is switched on and I have tried the recommended fixes like turning on and off. Please advise.

Unlimited data plan but phine gap me at 5gb?

Help my plan says I have unlimited data yet I'm getting alerts at 4gb for a 5gb gap?

Resolved! Buy data Topup from france

Hello, can someone please help. I am currently in France and I need to top up my roaming data. When I try to buy a 7 day roaming top up it keeps asking me ‘is this your number’ when I click continue to pay, it keeps going back to ‘is this your numbe...

IPV6 issues with Cradlepoint/Meraki

Hi,Been running round in circles for months with an issue that we seem to have pinpointed to some of our EE 5g data sims not working with a Meraki setup on the end of a Cradlepoint router. We get an issue where wireless windows clients won't pass ra...

Mobile Router says I have a new message - I don't!

My new EE mobile router tells me I have a new message, it's flashing white, and when I log, hovering over the envelope on the top menu says 'New Message'. I log in to read messages and... nothing! I have SMS forwarding set up, how can I get rid of th...

Resolved! Double Data Message (NEW 2024)

I received the below message to which my response DOUBLE will not be sent to the number.From: 441122Subject: XXXX, don't forget you're eligible for double dataEE and BT are one family, and we're giving you double data on EE because you're with both. ...

Temporary data

HiToday I arranged for BT wifi to be installed, however there is a 2 week wait so the lady I spoke to offered me a one month SIM with 250GB data whilst I wait for the wifi. Now I’m wondering when i put the SIM in my phone, will I still be able to use...