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Message stating Mobile data won't auto connect

GNS1
Investigator
Investigator
 
1 SOLUTION

Accepted Solutions

Thanks for everyone's feedback, I've done a complete reboot and all seems to be working,at present 🤞

View solution in original post

8 REPLIES 8
Schockwave
EE Community Star
EE Community Star

Hello @GNS1 ,

Welcome to the community,

Need more information in order to help.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Sony Experia 10 VI is showing the message of mobile data won't auto connect.How do I fix this 

Schockwave
EE Community Star
EE Community Star

@GNS1 , have you tried rebooting your phone?Have you made sure that you have data enabled insettings?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
bristolian
EE Community Star
EE Community Star

Have you been able to use mobile data on this phone previously? Does the phone show coverage indicators, and are you able to make & receive calls?

Have been able to use Mobile data on this phone until today and are still able to make and receive calls 

bristolian
EE Community Star
EE Community Star

The only logical conclusion is therefore either a network fault in your locality, or a lack of data allowance. The latter can be checked by texting BALANCE to 150.

The former - use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker 

Thanks for everyone's feedback, I've done a complete reboot and all seems to be working,at present 🤞

Katie_B
EE Community Support Team

Thanks so much for coming back and letting us know @GNS1

Katie