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eSim help

millermilla
Visitor

‎12-11-2026 12:50 PM

My daughter is currently travelling in Vietnam and has broken her Iphone - it is dead.
She has now bought a new phone (iPhone 18 Pro) and has transferred her travel eSim and I sorted out a replacement ee eSim which she had the QR code for and has added to the phone. 
Only now she is not receiving any text messages - she is trying to set up apps on her phone and they require a text code to be sent but she is not receiving them .. can anyone offer any advice?

Her message to me was: My ee sim won't connect, I have no service showing in the left corner.

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XRaySpeX
EE Community Star
EE Community Star

‎12-11-2026 01:17 PM

@millermilla : Can she make or receive calls or send texts? I would guess not.

SIM activation need activating on EE's home UK network. She can't now use it until she returns to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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