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Reolink Camera

Cerihepp
Investigator
Investigator

‎17-02-2025 06:26 PM

Hi ,

can anyone help me with my camera issue . I have purchased a data sim with prepaid 120gb and inserted it into Reolink Camera but camera keeps saying I need to activate Sim . I’ve called help and they say it’s already activated . I’m now stumped ! 

0 Helpful
8 REPLIES 8
Northerner
EE Community Star
EE Community Star

‎17-02-2025 06:36 PM

Hi @Cerihepp 

The SIM/network may not be compatible with your camera. Have you checked on the Reolink website/support.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Cerihepp
Investigator
Investigator
In response to Northerner

‎17-02-2025 06:41 PM

Hi ,

Yes I checked with them and they said that an EE data only sim was needed
hence why I purchased a 120 GB data sim .
But I’m getting same message I got when I tried to use an ID mobile monthly
sim
Don’t really know where to go now and how to sort it . Have i purchased an
incorrect sim again ?

Ceri
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎17-02-2025 07:14 PM

Has the camera said this from when you 1st inserted the SIM as new or has it just suddenly happened?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Cerihepp
Investigator
Investigator
In response to XRaySpeX

‎17-02-2025 07:23 PM

Hi ive tried two different sims in a new camera and it’s said that both
sims need to be activated but Ive spoken to both providers customer support
and they were both activated sims

Ceri
0 Helpful
Cerihepp
Investigator
Investigator
In response to XRaySpeX

‎17-02-2025 07:34 PM

Yes this is all it has said 

with this SIM card and with a previous SIM card 

it says - 

not registered on network , please activate SIM card 

 

ceri 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Cerihepp

‎17-02-2025 07:45 PM

I was asking whether the SIM was new when you inserted it, not the camera.

Are you in UK?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Cerihepp
Investigator
Investigator
In response to XRaySpeX

‎17-02-2025 07:54 PM

Hi yes I’m in the Uk and both sims were brand new , not put into another device 

 

ceri 

0 Helpful
Leanne_T
EE Community Support Team
In response to Cerihepp

‎18-02-2025 09:00 AM - edited ‎18-02-2025 09:00 AM

Hi there @Cerihepp 

Thanks for coming here 🙂

Are you able to try the SIM card in another device to see if you get signal? 

The SIM card should be registered for you, if this is not a replacement and show a EE signal in an unlocked device. 

Leanne.