Reolink Camera

Cerihepp
Investigator
Investigator

‎17-02-2025 06:26 PM

Hi ,

can anyone help me with my camera issue . I have purchased a data sim with prepaid 120gb and inserted it into Reolink Camera but camera keeps saying I need to activate Sim . I’ve called help and they say it’s already activated . I’m now stumped ! 

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8 REPLIES 8
Northerner
EE Community Star
EE Community Star

‎17-02-2025 06:36 PM

Hi @Cerihepp 

The SIM/network may not be compatible with your camera. Have you checked on the Reolink website/support.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Cerihepp
Investigator
Investigator
In response to Northerner

‎17-02-2025 06:41 PM

Hi ,

Yes I checked with them and they said that an EE data only sim was needed
hence why I purchased a 120 GB data sim .
But I’m getting same message I got when I tried to use an ID mobile monthly
sim
Don’t really know where to go now and how to sort it . Have i purchased an
incorrect sim again ?

Ceri
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XRaySpeX
EE Community Star
EE Community Star

‎17-02-2025 07:14 PM

Has the camera said this from when you 1st inserted the SIM as new or has it just suddenly happened?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Cerihepp
Investigator
Investigator
In response to XRaySpeX

‎17-02-2025 07:23 PM

Hi ive tried two different sims in a new camera and it’s said that both
sims need to be activated but Ive spoken to both providers customer support
and they were both activated sims

Ceri
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Cerihepp
Investigator
Investigator
In response to XRaySpeX

‎17-02-2025 07:34 PM

Yes this is all it has said 

with this SIM card and with a previous SIM card 

it says - 

not registered on network , please activate SIM card 

 

ceri 

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XRaySpeX
EE Community Star
EE Community Star
In response to Cerihepp

‎17-02-2025 07:45 PM

I was asking whether the SIM was new when you inserted it, not the camera.

Are you in UK?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Cerihepp
Investigator
Investigator
In response to XRaySpeX

‎17-02-2025 07:54 PM

Hi yes I’m in the Uk and both sims were brand new , not put into another device 

 

ceri 

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Leanne_T
EE Community Support Team
In response to Cerihepp

‎18-02-2025 09:00 AM - edited ‎18-02-2025 09:00 AM

Hi there @Cerihepp 

Thanks for coming here 🙂

Are you able to try the SIM card in another device to see if you get signal? 

The SIM card should be registered for you, if this is not a replacement and show a EE signal in an unlocked device. 

Leanne.