Gambling website

[Mhilts88]

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Hello, my ee mobile data wont allow me on gambling websites including the lottery website, how can this block be prevented? I've checked all my settings on my samsung a56 phone and nothing seems to be working

[Chris_B · Accepted solution]

@Mhilts88  You might have content lock enabled on your EE account.  Please read THIS  content lock isn’t a device feature is a network feature to stop under 18 accessing certain content and it’s on by default.  

[Ryanscfc1994]

How much is it to take it off your account on pay as you go

[Michael_D]

Hi @Ryanscfc1994 

Welcome to the community.

There isn't a charge to take off the content lock, but on pay as you go if you use a credit card to remove the content lock, there is small amount taken from the card, just as verification, which is then refunded.

Michael

[Ryanscfc1994]

Can i use a debit card because i havent got credit card 

[Alex_H]

@Ryanscfc1994 In order to verify your age on pay as you go to lift the content lock it would require a credit card, as under 18s can have a debit card but not a credit card. 

If you don't have a credit card you can also verify your age in an EE Store with photo-ID such as a passport or driving license.

Alex

[danelkasaye31]

hi it’s me Daniel my EE mobile data want allow me on gambling please I’m over 18 so I need help

[Chris_B]

@danelkasaye31  You call customer support and request that content lock be removed from your account you will need a credit card to pay a refundable token to have content lock removed or you go to any EE store with in date photo ID to make this request there.  

  It’s just like the comment you replied to. 

[danelkasaye31]

I’m not happy for EE. I want to play gambling

[Leanne_T]

Hi @danelkasaye31 

Thanks for coming back to the community. 

Please see the advice from @Chris_B above for help on removing content lock on your account.

If you have a pay monthly contract, please see the How do I turn on parental controls on mobiles, page.

Leanne.