EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

My SIM got cancelled

My SIM has been cancelled and I need to speak with someone regarding my bill ,I have health conditions that prevent me from leaving the house can a EE representative please reach out to me so I can speak with someone regarding this issue .Thanks

'BLOCKED'

When I go to ee.co.uk, I often get a white screen with just the word 'BLOCKED' in the top left hand corner.This persists even after I've cleared cookies. Any ideas?I'm using Chrome on Windows, over Plusnet full fibre.

Resolved! Re: Re: Delete My Account

I want to delete my we account in the we website but I don’t know how please help me with this

Resolved! Can’t login

Whenever I try to log in on the app it says there’s an error, tried logging in on safari and says there’s same thing error retrieving my information all details correct it’s been doing this for days I go to Italy today and can’t access any roaming pa...

EE app has issues

When I use the EE App and click the ‘manage’ button, the screen just flashes and I can’t do anything

Resolved! Bills and Payments not working

Since the recent update to the android app I am not able to see anything but an error message when trying to check Bills & payments, both in the app and online web browser.Is there a fix available please.

Why does the speed test on the EE app never work.

When i check my WiFi on the EE app on my mobile everything works apart from the speed test which never works , why?

old email address still being used

Occasionally ee wants to use my old email address for contacting me. How do I get it off the system? It already has my new address.

Resolved! Could anyone help me find the order opinion in the customer service?

I have a order big problem with the customer service but I called with 18001 07953 966 150 this morning. I still can't find the order opinion in the customer service helpline. So it is possible, could you provide the guide to reach "order" opinion in...

Resolved! Live Chat Gone?

Hi there, I would like to talk with an EE Agent, but the live chat button no longer seems to exist?It was on the help page, but now it only has talk to us, and that calls themI am a monthly mobile user, but looking to move over for WiFi but would lik...