EE app and website

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The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Resolved! App & website broken

Hi, I cannot use the app or website. They both constantly say not working right now. Anyone else having a problem? EE swapped my email address and I think it’s broken the whole thing for me. I’ve tried deleted cookies, removing the app and still noth...

Resolved! Anybody else having problems with the ee app? Ee say they have reported my issue

I cannot log in, spent 2.5hrs the other day trying to speak to a human. Finally the next day I spent an hour on the phone to an actual human who couldn't solve my problem either. The app asks me to log in, so I do and it cycles me back to the log in ...

Cannot Download Bills

I cannot download bills when clicking on the download button. The screen just keeps flashing on and off. Why is this never used to have this problem.

Trying to upgrade

On the app when I click on shop and then phones, it redirects me to the website, then when I click log in it says we could not log you in? This did not happen as of 4 days ago when I last browsed.I am trying to upgrade and I want to do it soon, pleas...

Can't link my phone to my EE account

I am trying to link my new sim in my phone to my EE account. I get to the point in the process where I say that I pay the bills for the phone and then it says 'We're having trouble linking your products'. It's been like this for 2 days now.Is there a...

Just the WORST app and website.

I thought this was a PHONE and INTERNET company...!They have the worst most glitchy app, and the website feels like trying to load a photo of a cat in 1993.In 2024, 'clearing the cache' etc etc should not be the way to make a basic-as website functio...

Re: We can't load this right now

why is ee so bad this company sucks i want to get add on but doesnt allow yet stupid same message over and over yet ee say my account is fine

EE website and app is unusable slow, total rubbish

Hi there,I wanted to express my dissatisfaction with the exceptionally poor performance of the EE website and app, which I have to endure every time I use them. I have never encountered a website or app that functions as poorly as EE's. The website l...

Bills & Payment - Option to Print Bill

Any update as to when the option to download your bill will be back on our log in pages?

Resolved! Re: This service isn’t working right now

This service isn't working right now seems to be a bug in the system. I mean, I cant get to see anything on the portal if I want to manage my services. I have a mobile service and consider adding broadband, but it seems impossible to check. This mess...