Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I was having problems adding a new passkey as I kept getting logged out part way through the sequence:Log on, profile, manage passkeys, add passkeys, enter code sent by sms, security tab shown again, manage passkeys, get logged out.This happened both...
Hi, I have recently switched to EE and when I tried to link my device through the app to my EE account where I ordered my plan, I found that it got rejected. Upon checking my profile to see if everything was in order, the Date of Birth shown on the w...
Hi I can’t view my bills on my app or when I receive a text it is giving me a link and when I try to open this to view my bill it doesn’t allow me to view this could I please have some support has this has been going on quiet a while now
When I log-in, at https://ee.co.uk/manage I see the option "View full usage" but it is hyperlinked to https://ee.co.uk/plans-subscriptions/mobile"" which has no breakdown of my usage. Before they change their online account appearance, you could see ...
I have just got ee broadband and would like to link them both together in one app
Yes my EE account can’t open
Hi Is anyone having a similar issue? When trying to connect my device on the app so I can manage my account, view my bills etc it comes up with an error saying "trouble linking device". I have spoken to EE about this and keep being told there is a k...
