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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 13690 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 26871 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 560071 Views
  • 0 replies
  • 12 Helpful

Disability Access and the EE app

I wanted to raise a point on this community and the replies.I can see that there is what looks like an automatic reply referring everyone with a question to the EE app. As if we didn't try that first but that is another story!I would like to ask if E...

Almamay5 by Established Contributor
  • 142 Views
  • 3 replies
  • 1 Helpful

Resolved! Hopeless app

I am leaving EE because of the app. I try everything, switching off and on, trying to connect with just the phone signal, then with just wifi on,  password changes - after which I get emails saying password successfully changed - and then it doesn't ...

Resolved! Re: Re: App login not working

Can’t log in to the app, put my email address in and it won’t go any further.  Can log on my computer but have never been able to log on using the app, compete garbage. 

kx32 by Visitor
  • 105 Views
  • 1 replies
  • 1 Helpful

Website and App are both horrible

Trying to navigate this rubbish website and/or app is driving me insane, if I try to view anything on the app it automatically takes me to the website and asks me to sign in again, then it puts me to the homepage and NOT what I was looking for?I am a...

App and online upgrade still not working

I have an iPhone and wish to investigate an upgrade, no matter how I try your app does not work and neither does your website! I do not wish to chat with someone at this stage. What is wrong, the problem has been ongoing for many weeks?

Resolved! Can't link my device

Just bought my first EE card. I can't connect it to any device, the same error keeps appearing (for weeks now). How shouls I solve this??

joaocruz by Explorer
  • 2779 Views
  • 17 replies
  • 5 Helpful

Resolved! EE App

Since upgrading I can’t login in to the EE app. Anyone have any ideas why? Thanks

AM155 by Visitor
  • 111 Views
  • 1 replies
  • 2 Helpful

Resolved! Struggling with setting up ee

My broadband has gone live this morning and my old mobile number should be sent over by Monday.  I've been to store and also called customer service and I'm no further forward.I'm trying to link my broadband and mobile account to my ee app/website. I...

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TashaJane by Contributor
  • 261 Views
  • 5 replies
  • 5 Helpful