Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
How can I check my data?
I would like to control my internet
So I’m currently on O2 I’m trying to purchase a phone and get a contract with EE I started off on EE website (safari) filling out numerous details to then be sent to download the app to finish purchase, which I do,the app tells me I cannot purchase ...
Hi, I have a question about my EE account, I have a problem logging in and seeing details in the application and on the website?
No matter which browser I use, on the phone, laptop, or app, I cannot do anything in Manage My Account. It always goes to a blank screen that says "Application error: a client-side exception has occurred". My husband's account works fine, but mine d...
I am in Sweden and I am having exactly the same issue. My texts to 150 are not recieved because I need to increase my spend cap, I can't call to increase my spend cap because I can't make calls. I am currently stuck with no phone access at all. I hav...
Hii ported my number a while ago to EE but am unable to add my number to my account so can’t see any billing or status info. After entering the number to link, then adding the passcode I get this message. I don’t want to call EE as each time I call t...
Hi,I have been unable to access our business account for a few weeks now. Every time I try to log in to view our current bill, I get this error message:"We're unable to retrieve your account details right nowLog out and then log in again."I contacted...
EE are apparently always making updates to improve it, yet it never improves, it just gets worse. You replaced an app that worked perfectly with one that either doesn't work, as it doesn't allow you to log in, or if it actually does allow you in then...
