EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Resolved! Power of Attorney - Registration

I've just spoken to an extremely unhelpful person on the EE helpline.I naively thought that I would be able to access my Dad's account utilising the 12 digit V access code which I've ascertained through my Power of Attorney account for EE. Apparentl...

Resolved! Upgrade

Upgrade my sim

Resolved! Service issue

Mobile signal has kept cutting out today and now WiFi is playing up all evening. App is down, website has lead me to community page? Any ideas what is going on?

Resolved! Why don't we get any notifications to tell us when the app undergoes maintenance

Why my aerial rubbish n no service

Resolved! Unable to link eSIM

I got an eSIM several months ago and have never been able to link it to my account in the app. I have called multiple times and even been into a shop, but all of them have been unable to link it. I need to link it to the account to view the invoices ...

Resolved! Hi

Hi how can I manage parental control without using the app. I need to change schedule time on PC

Futile upgrade attempts

For the past 3 weeks I've attempted on multiple occasions to make changes to my TV plan. I've tried the app and web service but on every occasion I choose the TV/Sport button to make changes I'm being redirected to the "upgrading broadband" page. To ...

Resolved! Linking two devices (mobile PAYG numbers) to the same EE Account ID

Please could someone confirm if two PAYG mobile numbers can be linked to the same EE Account ID? I've had different responses, one saying you can and one advising that you must create separate Account/EE ID for each PAYG number.Bit of background…I ha...

Resolved! Re: App issues

This is still an issue now. I have an iPhone, an Android and a MacBook and I can't sign into the app on either device, nor your website on Chrome, Safari or any desktop browser. This is clearly a YOU problem. You're asking me to pay my bill and I am...