EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Unable to link mobile number to EE account

Hi,I am a long standing EE PAYG customer and have used both the EE app and the website to check my mobile number account with no issues - check credit, top up, look up account details etc.. In the last few weeks however, my mobile number account has ...

Resolved! Difficulty reaching my account

I'm new here, and having many problems. The account is in my ex's name, we haven't been able to change it, but the payment is in my name and from my bank account. It's a real mess. I can't check anything online.

Where are y bills gone

What on earth is going on with the EE website? It has gone from being an almost OK, just about usable site, albeit slow, to a nightmare.All I use it for is to download my bills each month – where has this feature gone??Now I need to enter codes, mess...

Resolved! Re: EE app useless

I'm having the same issue, except when I go through the link process, it tells me my mobile is already linked. Yet I can't see it under the 'Manage' tab! Absolutely useless app!

Resolved! You're unable to add another product to your account at this time.

I've had EE broadband and TV since 4 June, I've had a SIM only monthly contract since 29 August, have paid one bill, added another SIM only monthly contract to my account and have the second bill on my account with the DD due to go on 10 October.Acco...

Resolved! Linking a product

Hello,i am unable to link my sim only plan to my EE app. It says “we are unable to link right now. Please try again or come back later”i have contacted the customer support a couple of time but still unable to see my plan.

Resolved! What on earth is going on?

I tried to log in yesterday on my PC and got a 'We can't load this right now' message. Tried the EE app on my phone, got as far as setting a PIN and then received the same message. I've had this message frequently in the past and thought it was just ...

App Shockingly Bad

The EE app has gone so beyond bad it's ridiculous. Every update they push out seems to make it worse. Constantly crashes, doesn't show current stats for data and usage it ALWAYS says there's a technical issue and unable to show info. I've already sai...

Resolved! Sorry, there seems to be a problem

Had this problem getting into EE via my mobile app or via a PC.It says: Sorry, there seems to be a problem.Sorry we are having a lttle difficulty right now. I can either "Try Again" or "Visit the EE website".Both are useless. Whats wrong?

Resolved! Invalid postcode.

It’s impossible to enter a US cc address in the app or website because there’s a validation bug. It seems to not know us postcodes are digits!please EE get a clue and provide a way to accept feedback - DIRECTLY