Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I am currently unable to access my account information (billing, data sharing etc) in the app and in the website.If I try to link my subscription, it gives me a generic error.@support Please could you take a look at my account for any issues that wou...
So every time I attempt to link my 4G mobile broadband router the website is down, everytime. It’s now gotten to the point that my direct debit failed and I have to phone them every month despite having money in my account. Why won’t the website let ...
I have just transferred to EE. My sim is up and running but every time I try to link my number to my EE account, I don't receive the pass code via text. I have requested it several times and now been blocked from requesting a code. Please can you adv...
Hello,I have the EE App on an Android tablet and it uses the screen lock passkey okay on that device. I only use that at home as I have EE BB only. But when I am out and about I believe I should be able to access EE WiFi. So I need to use the app on ...
Hi, Hoping someone here can point me in the right direction! I'm trying to buy a SIM-free phone on the website, but EE is throwing me a curveball.At the moment there is a very good offer. I also have the option to spread the cost and add it to my mon...
Doesn't matter if I am on my phone or computer, this website never works. I just get errors saying I can't log in or the same page loads over and over again, no matter what link I click. At this point I just want to upgrade my plan and instead I migh...
*********** Mod edit: [please don't post personal information on the community].
I’m trying to understand why EE mobile app has so many maintenance and updates but still continues to be rubbish with features missing, giving errors or just not working. What in the roadmap for this app?can you just get rid and design an app that ac...
I’ve been with EE since May this year after terrible ongoing bad experiences with Tescos Mobile. My problem is this…..I can’t use the EE app. My date of birth is incorrect, admittedly I put it in wrong at the beginning when I set it up. I have called...
Hi, does anybody know how to access my proof of purchase documents via the app so that I can claim my free watch please
