Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
It’s allowing me to log in to the app but as soon as I select the data gifting option, the screen goes blank and I can’t do anything. I’ve tried it through the browser too instead of the app and it’s doing the same thing it’s been like this for a fe...
Clicking option to upgrade and get a message saying they are making some changes. Anyone had this before? I want to upgrade but may go to 02 if I can't do this online
Hi all the problem has been going on for months last year up until I think up to about Oct 2024 from then I can’t log into my ee so now I have to ring up and pay my bill the same if I want to gift data, I’ve tried deleting the app also logging in onl...
Since the beginning of December 2023, I have been unable to access my EE business account either on line or through the App. I have made several telephone calls to the EE helpdesk and have been advised there is a technical problem but it would be up ...
Hi,I have been unable to access our business account for a few weeks now. Every time I try to log in to view our current bill, I get this error message:"We're unable to retrieve your account details right nowLog out and then log in again."I contacted...
Whenever you visit any page on EE site it constantly does a redirect loop like it's checking the login. Then occasionally it goes through. I've worked on websites for 20 years and never seen anything like it
Ee app is always down
I am having EE SIM since 2022. Recently, I am asked to login with passcode. But the passcode is never received in my phone.
