Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hello am having the same issues. It says my details doesn't match after putting my email and number
I am unable to complete the payment because the process gets stuck at the additional payer authentication step. The page does not load properly, so I cannot finish the transaction."
How do you speak tosomeone on online chat
Long time EE customer and never had issues with upgrading in the past, except for now. I am presented with options via the app and website to do so, but I get an error for logging me in.When I click the link to do so, I get:Which shows that the upgra...
What am I doing wrong . I've downloaded the EE app but can only view my mobile billing and account. I also have an EE TV subscription, but when I click on "TV " option, it just shows me offers and tells me to sign up. I've been with EE TV for over t...
I would like to shop the sim, but when I click it, the website Internal Server Error
For a market leading company, the EE website is an absolute joke and has been for as long as I can remember.I've been trying to research various EE product to buy, but keep getting"Oopps, that didn't work, please try later"Error xxxx bad requestError...
This service isn't working right now seems to be a bug in the system. I mean, I cant get to see anything on the portal if I want to manage my services. I have a mobile service and consider adding broadband, but it seems impossible to check. This mess...
Why can’t I connect another device to my account?
