EE app and website

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The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Resolved! Invalid postcode.

It’s impossible to enter a US cc address in the app or website because there’s a validation bug. It seems to not know us postcodes are digits!please EE get a clue and provide a way to accept feedback - DIRECTLY

Resolved! 2 step verification code

Hi. I'm trying to add a sim card number to my account so I can top up data / check data usage but I'm using it in a camera which isn't easily accessible , so I'm unable to receive a text message code for 2 step verification. Other companies allow you...

Resolved! Correcting a typo in date of birth

When I go into myeelogin and check my profile it appears I made a typo when entering my DoB. It cannot be edited.I have tried 150 for 7 successive dates. They say the record they can see is correct so how do I get the error corrected?

Resolved! Unable to Manage Broadband from EE App

I have recently upgraded my broadband from BT to EE. I have downloaded the EE app to mange my products including my broadband. I find that the app works perfectly for 3 or 4 days before not being able to access the broadband controls. The only way to...

Resolved! Re: Change address

Change address

Resolved! Re: EE app and website

I am also having the same issue. I am unable to manage my home broadband and can't check speeds and devices connected to my hub. I notice there was an update to the app on the 30th Jan and since then it doesn't work. I've reinstalled the app and res...

Resolved! How to Register Active SIM Card Under My Name?

Im using ee sim. I wanna register sim card under my name. My same is already active [mod edit: title added]

No notice

What is it with EE don't give you notice of maintenance on app and website everywhere else gives you some warning like with banks and other networks so when you log into EE to do what you need to do you can't do it because they're doing update withou...

Re: Cannot manage account online or in the app

Same for me. Its awful. Currently in Saudi with no way of sharing data with my data who is visiting a friend in Manchester.

Resolved! Linking device

I have 2 different numbers with EE, it’s linked them together but I want to unlink this as one is for me and one for my daughter so has her own EE app login, how do I do this