Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I have ordered a new phone and received a text message teeling me to check a document I have been sent.I log in - using chrome on a home Computer, NOT the app - and cannot see any documents att all, anywhere.I checked the forums and a previous soluti...
The EE website does not work. There are countless posts on here that show this to be true! In my case I have tried multiple browsers (Chrome, Edge & Safari) on multiple devices (phone, Mac & PC), I have cleared the cache on all of these. I am able to...
Clearly constructed by some nerdy adolescent with too much time on his hands and all the bells-n-whistles kit. As a new customer Im trying to find what my bill might be - other than trying to sell me loads of differnt things i wont need and a screen...
I recently upgraded my broadband to Wifi 7. I then wanted to look to change over from Sky to EE TV. When I log in whether on the phone app or the website it will not let me look at the tv deals it just shows an error page. I have completed a complain...
Hi, Has anyone experienced not being able to log in onto the app and the website?? I cant view bills or anything. Trying to add a device onto my account but advising to "try again". Tried on mobile and laptop??
I have recently purchased a new phone contract with EE Business but I have two main issues:1- I can't link the number to the account and it keeps telling me "Something went wrong" after I put in the PIN for the number2- For some reason Whatsapp is re...
I tried using the website on my pc, using the app, which redirects to the website, then restarted my phone and tried using the browser without the app, that didn't work. Restarted my pc and tried one more time to order a new phone from this website b...
I've adhered to EE's recent advice to create a "passkey" at https://ee.co.uk/exp/manageid/profile/login-information. However, after I enter the code appended to the SMS template message (which successfully authenticates), I am merely redirected to th...
When logging into this community site to make this very post, the login page for the password has a section called Passkeys. This is what it says when clicked on:PasskeysPasskeys are a new alternative to passwords.When you set one up, a pair of secur...
I’m disgusted by EE - been with Bt for 15 years for Wi-Fi package and 2 mobile phones - on switch over 2 years ago a SIM card wasn’t working for my husbands phone so I informed BTwho said just keep using the phone on BT and that they would cancel the...
