EE app and website

Support using EE to manage your account and check data on-the-go.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 13204 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

Alex_M_0-1687766298066.png Alex_M_1-1687766331596.png img-07 copy.png Alex_M_3-1687766544821.png
Alex_M by Star Contributor
  • 26473 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 554657 Views
  • 0 replies
  • 12 Helpful

Manage Broadband option

Up until a week ago everything was fine, but now if I use my EE app on my mobile or the online web site on my PC I have lost the option to check my Broadband Bill and hub details.  When I have contacted EE - the say 'everything looks good at their en...

zpjm66 by Explorer
  • 143 Views
  • 3 replies
  • 1 Helpful

EE APP

Im trying since this morning to place an order via the EEAPP of a MAC book and its riddled with issues - ive managed to get through it after constant reloading and refreshing - FINALLY got to take payment page - and its STUCK AGAIN!!! it takes my car...

Resolved! Re: Accessing billing information via website and app

Same here, BT moved us to EE and never been able to link products onto account. Spoke to the 'guides' at length. They dont have a clue how to resolve, and after an hour 2 days ago, i called gain yesterday and they could even see the details or a faul...

TASM by Visitor
  • 146 Views
  • 1 replies
  • 1 Helpful

Huge decline in quality of EE customer service

Have others experienced a really awful experience with EE recently? Their customer service used to be slick and well oiled with a high customer satisfaction. In recent times it has been very hard to get through to anyone and they do not seem to be le...

Yhh12 by Investigator
  • 1673 Views
  • 13 replies
  • 5 Helpful

Resolved! Can't add items to basket?

Hi people,Been trying to add a Macbook Air to my basket to buy since Friday afternoon but can't get it to add to my basket to order.I've been in Wales camping so I was thinking it was signal, however i've got home and tried it on the mobile site, mob...

Screenshot 2025-06-22 174951.png
Streety19 by Investigator
  • 615 Views
  • 10 replies
  • 3 Helpful

Resolved! Cannot access my mobile accounts

 Can anyone help me?I have been an EE customer for a million years and all of a sudden last month I cannot access my three mobile accounts through the app or the EE website. I can log in, but just get a ‘Sorry, there seems to be a problem’ message. I...

IMG_6798.png
Fred2682 by Visitor
  • 180 Views
  • 1 replies
  • 1 Helpful

hi

hi why my bill doesn’t update?i am keep paying and the bill keep rising?