EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Resolved! Terrible website UX

This has been an issue for over a year. Trying to view bills for broadband - page keeps reloading and fails to display. sometimes it loads. Usually it doesnt.

The app is down

The app is down again

Document to view?

I recently took out a new contract with EE for minutes data etc and a new phone and everyday since I have received a text saying there is a document for me to view in myee. I have searched everywhere on the app and on the desktop version and I can’t ...

Resolved! EE app not working ever

I have tried several times to log into the app over last few weeks never ever works. I have tried uninstall and reinstall doesn't work just comes up with "sorry there seems to be a problem" I also try to log onto the website and I can't access anythi...

Awful website EE

The EE website is truly one of the worst I've ever visited for a so called technology company. I'm trying to buy a new SIM only card through my business acccount and it keeps loggoing me out. Then there are blanks shop pages. Its slow.Its not suffici...

Resolved! Can't log into app

Hi I recently upgraded my phone. I have tried to log into the app, using the correct log in details and password and it won't let me, keeps loading back to the log in page? Any ideas please? Thanks

Resolved! The website seems to be down

The website seems to be down again. Any ideas when it will be back up and running? My current sim contract (with another provider) ends today, and I am trying to switch over to EE!! But every time I try to make a purchase it just says that the websit...

Very long wait times for Customer Services

Customer Services wait time far too long.August 1st 2022. After 1 hour and 39 minutes with no reply from Customer Services, I hung up.Same day started on-line chat at 20.24, waited over an hour before a human answered and then communicated until 22.1...

Unable to link mobile number to EE account

Hi,I am a long standing EE PAYG customer and have used both the EE app and the website to check my mobile number account with no issues - check credit, top up, look up account details etc.. In the last few weeks however, my mobile number account has ...

Resolved! Can’t find parental controls on app

Can’t seem to find the parental controls to access restricted content when using my data. I’ve searched online, and through the app but the option for parental controls just doesn’t seem to exist.Im on ios and pay a monthly subscription for my data i...