Switch from physical sim to esim

[Wayne-CC]

Hi

I switched from physical sim to esim a couple of months ago but when I login my account, it always shows "sorry you go". How can I login my ee account to check my monthly bill with document?

Moreover, I am EE broadband customer too but I can't merge my EE phone account and broadband account( I registered with two different email). I can see my broadband account only so how can I merge it?

Thanks so much

Wayne

[Rach_H · Accepted solution]

Hi @Wayne-CC,

Welcome to the Community!

I'm sorry to hear that you're seeing this message when you log in, and I can understand it must be frustrating to not be able to manage your account.

I'd recommend reaching out to our team, and they will be able to take a look into this, and ensure your account is set up correctly moving forward.

Rach