PAC Code

kayleighmaycock
Visitor

I have just moved to Three and need a PAC code. I am going round in complete circles on the phone to EE. I speak to an agent, and they say they can't provide one because I am pay as you go, and they give me another number and it is the exact same 4 options when I call.  When I select 'I am leaving EE and need a PAC code', I am then transferred to the same department that won't help. They keep advising that this new number I have been provided will just put me straight through, but it does not (08009566000). I am unable to log into my EE account as the agent set it up wrong with the wrong email address, so I have never been able to access it and my physical SIM tray is broken, so I cannot text for a PAC code (hence why moving to Three and having an eSIM). I need to speak to an agent. Can someome please advise, as I have been on hold for hours and spoken to multiple agents and am just going round in circles. Every time I need to speak to EE, I have the same dreadful experience. 

1 REPLY 1
Katie_B
EE Community Support Team

Hello @kayleighmaycock.

Thanks for coming here. 

Is your pay as you go number still active?

When was the last time you used your pay as you go number?

Katie