Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

I have £20 balance in my account, but it doesn’t work

First, I have £20 in my account and I couldn’t activate my network because there is issue in the application. Please help me. I want to have Internet.

Resolved! Can I get data on an old payg sim?

My parents have an old dumb phone with just a standard payg sim. They've now got a smartphone and want to be able to use a small amount of data. Can this be added to the existing sim?I don't really want it to be a monthly amount, so ideally if they l...

Resolved! Cant proceed to buy a pack

Hi, Im new to this mobile broadband, and I just bought an EE local sim package around 3 months ago, but I changed my internet provider to another and wanting to return again this month. I already top up my credit but I cant seem to buy any packages, ...

Change pack

I would like to lower pack of PAYG and I have already text to 150 about this and followed the process but there are nothing happening on my new pack. Now, I stopped my pack and can’t get the new one

I can not call, it tells i do not have credit, but I boath it.

SIM not provisioned for voice

i just bought a sim card and topped it up, a couple days later my phone says SIM not provisioned for voice. Any one knows what to do

Resolved! How do I cancel sim?

I ordered the £15 sim, money has been taken, sim never arrived. So I will be getting a sim from another supplier now. But what happens with my £15 I paid? Do I get a refund? And when? As the EE sim will never be activated. Frustrated that EE don’t ha...

Resolved! Network problem

Hi, I have a problem with my number phone. I am in Poland now but my friends from Uk can't call me, my number does not match. Please help

I am new user , want to register SIM card with my name and top up

Hi

Lost balance Top up

Hello, I made a top-up using text msg accessing my card, and mistakly I follow this by a (switch to pay by card monthly). this was cancelled the current pack (which was just topped up) and activate the new one, so I lost the money that was charged fo...