If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Hi I do pay monthly but I thought I could do a voucher could you put the voucher on my sim please? [Mod edit: add title & moved to new thread]
Hi,My contract finished a couple of months ago and I’m still paying £60 ish a month just for the sim.My phone is still only 2 years old so not bothered about swapping it so I just want to swap over to PAYG. I want to keep my number but don’t want a s...
It's called 1 GB Addon (30 days) but it says it lasts 7 days, so what's the truth?
Hello I've purchased a SIM card off of Amazon I was meant to activate it and have unlimited messages calls and data but I've currently got none of them
HelloI am actually abroad and I suddenly stopped being able to receive any texts nor callsI can't get any help as there is no chat and I can't call...I add some pay as you go money but want it back if it is not workingI can see my number on my accoun...
Hi for the last month and this month I've topped up my bundle , today was automated i received the confirmation text then an hour later I get a text saying my renewal has ended and I will be charged for all texts calls and roaming this has happened f...
I have a EE sim card in an EMERGENCY alarm autodialler. It does not need data, only calls & texts, but I can't seem to get a pack without data, it says I have £11 on my account but £0 on data, calls or texts. I don't understand why the money isn't li...
Is there an email address or an actual person I can contact? I’m abroad at the moment and I’m not able to use my pack, as it says I need to top up £15 but I just paid £15 3 days ago??? I need to use my data as I’m overseas so I need to get it sorted ...
I'm trying to update payment card details using the app and online site. The manage tab on my app doesn't show a payments and billing option. Can someone help please with clear step instructions as I'm running out of credit and only need to add a new...
