Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Missing £15 pack

Hi. I received my sim and paperwork for my pay as you go sim. I have the receipt to show i paid £15 for the pack. Ive activated the sim. The £15 is not on the sim. What else do i need to do?

EE not recognising my credit - won't renew pack

Hi there, I have an issue today where my pack should have renewed because I have enough credit, but EE's automated email and callbot is saying I don't have enough credit. Simple as that, just trying to get my pack to renew with the actual credit whic...

Help needed

Please help me

Add on

I'm trying to buy a add on I got credit but it ain't letting been trying for last 4 days keeps saying error

Resolved! Credit has disappeared from my account?

I got ee sim a few months ago with £10 credit on it, but the £10 has disappeared from my account and the account balance is zero. I've not used the credit as I was finishing a contract with another network provider before starting to use ee. So I log...

Topped up old number

Hii just topped up my old mobile number that I no longer have. I forget to use the drop down box to select my current number to top up online.how can I have the £10 credit to be transferred to my current number ?

Roaming problem

I am using a pay as you go sim and currently outside UK. I have enabled roaming service on my phone and my ee network is connected to a local network alright and the roaming service is on but i can’t make or receive calls. It keeps on telsaying my ph...

Resolved! Credit and reactivation number

Hello, sorry broke and lost my phone for a while, I think at least 3 months, and I cant seem to see if my credit is still there and neither on the website can i see my details (though I did manage to log in)how can i re activate my number? ( if it ha...

Resolved! activate my simcard

hiI recharged my simcard after 6 months but your website will only allow me to enter your website 2 more times. I want to activate my SIM card. I'm stressed and I don't know what to do.i need online chat*********************** [mod edit: removed pers...

adding credit to second pay as you go phone

I have two phones on one account and want to add credit to the second one (both pay as you go, no packs) but it will ony allow me to add credit to one of them!