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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22214 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12607 Views
  • 0 replies
  • 6 Helpful

Resolved! cannot buy packs with credit tried all the methods

I have tried all the suggestions for messaging 150 on the app and the website i get errors and cannot buy a pack with my credit resorted to spending £20 for 10GB which is an appalling value. how do we resolve this? 

Amy885 by • Investigator
  • 469 Views
  • 5 replies
  • 3 Helpful

Cancel

I have 30 day rolling subscription pack. I didn't have enough money in my bank so my subscription hasn't been applied. I have looked elsewhereand found a better deal.How can I cancel this rolling subscription with EE?

Rezzy by • Visitor
  • 318 Views
  • 2 replies
  • 1 Helpful

Resolved! Can't top my account

Hi everyone ! Does anybody know why I can't top up my account as  it says like ...additional payer authentication required to complete your payment  and it does not give any option

Resolved! disconnected number

I have a PAYG number that appears to have been disconnected. I have tried to top up. However when I do process to topup diverts to sending a text message only I am not receiving any from that number.I am currently abroad, the number they recommend to...

Jayjay79 by • Visitor
  • 361 Views
  • 1 replies
  • 2 Helpful

Getting Started

I despair. Put in my new SIM having paid £10 when I registered. Message tells me I cannot make calls as no credit. Chat line told me payment had been returned and I needed to talk to 150. Rang several times, got cut off. Asked to be called back by te...

Dragoon by • Investigator
  • 355 Views
  • 2 replies
  • 0 Helpful

Roaming in France

Hi. I have free roaming on my contract and it’s not working. I am in france and I need to use my phone. Any help?

mobile phone unusable

When i try to text or call, i get a message that i have not got enough credit (paygo) yet i have over £20 in my account!Trying to get in touch with ee is hopeless, gonna go somewhere else I think!.

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