Top up

Dawny50 · ‎29-09-2026

I topped up yesterday and it never came on my account,

Chris_S · ‎30-09-2026

Hi @Dawny50,

I'd recommend restarting your phone, as a simple restart can push through your pack activation.

You can also log on to the EE app or your online account to see whether the pack is showing on your account.

Chris S

View solution in original post

XRaySpeX · ‎30-09-2026

@Dawny50 : Could your credit have bought your Pack?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Dawny50 · ‎30-09-2026

That’s what I paid for is a pack but it’s not been put on my account, it
normally goes on straight away

Thanks
D Burns

Chris_S · ‎30-09-2026

Hi @Dawny50,

I'd recommend restarting your phone, as a simple restart can push through your pack activation.

You can also log on to the EE app or your online account to see whether the pack is showing on your account.

Chris S