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Stuck abroad in Grenada. Incorrectly charged for a pack after cancelling..

lorrianes
Visitor

‎30-09-2026 12:49 PM

Hi, I am currently living in Grenada. I successfully texted STOP PACK  to 150, and I received an official text confirmation today (30 Sept) confirming my plan is cancelled. However I noticed my original topup has already been drained down by a previous renewal despite stopping it. I have not used this packs allowances at all because I a outside the UK. Could an EE moderator look into my account history and refund the the taken charge back into my cash credit balance. Thank you.

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎30-09-2026 02:49 PM

When did you top-up? If it's before you texted STOP PACK today it will have auto bought your usual pack at that time. The STOP PACK only stops the pack renewing in future on its expiry.

This public user discussion forum can have no access to your specific account. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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