If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Hello, I bought an 8GB SIM card plus 500 minutes and unlimited texts. So there's no subscription, no out-of-bundle charges or other fees?
I only get 5gb and a 2.9gb boost but it says for £10 you get 8gb and I tried texting 150 STOP and doing the steps and then putting the money in but it just renewed my £10 for 5gb pack and I want to change it. Anyone know what to do?
I have ordered - EE PAYG 4G Multi SIM, 25GB , £15 Subscription Pack. The upfront cost was 15 so I have thought that was for 1st month.I have got EE and 4g showing on my phone screen and it has been 24 hours ( I assume the card is active) but there i...
Hello,I hope this message finds you well. I am writing to request a replacement SIM card for my mobile number. Unfortunately, I accidentally damaged my current SIM card, mistaking it for an old one that I no longer use. I have already topped up my ac...
Just ordered a sim only 8gb £10. Money taken from account, sim turned up and put in (did switch off and on etc). Says I have no live pack or credit. It does show the pack 8gb £10 but says waiting........how do I get the pack I bought when ordering th...
I'm trying to update payment card details using the app and online site. The manage tab on my app doesn't show a payments and billing option. Can someone help please with clear step instructions as I'm running out of credit and only need to add a new...
I just left contract and my account was supposed to become PAYG. It appears my account has been closed. I have no access to call as the phone line is dead. I had loaded £20 onto the phone however there is nothing. I am overseas and cannot just go to ...
Hello, I haven't used my EE number in over 1 year as I've been abroad. Now I'm back in the UK and I'm trying to reactivate the number. What do I need to do to receive calls and texts o this number?
So i was on a call with someone and all my minutes were completely drained i have been on the same pack for a few months now and never had this issue i was on wifi calling and my wifi is definelty working and on. Why has 470 of my minutes been used?...
.I need to change to the 15 pack. Why is the package charged automatically?
