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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2004 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 3158 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 28949 Views
  • 11 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14808 Views
  • 0 replies
  • 6 Helpful

Resolved! My sim being deactivated after 2 weeks

I recently activated my PAYG sim a couple of weeks ago, and it was working perfectly fine till yesterday, as when I woke up, it wasn't working, and when I checked my EE account online, it claimed my account was closed, plus my phone is claiming my si...

idklol by • Explorer
  • 219 Views
  • 7 replies
  • 2 Helpful

Resolved! Help Needed: Reactivating Long-Inactive EE SIM While Abroad

Hi everyone,I’m currently facing an issue with my EE SIM. I have a UK EE SIM that I haven’t used for 6–8 months and I’m now in Pakistan. Recently, I’ve noticed:Calls to and from the number are barred.USSD codes (like *#100#) show unknown error.EE is ...

Resolved! ontopup is a scam company

EE you have had so many complaints about ontopup but you still use them and your logo still on their main page. You know they are miss selling customers a one time top up an then customers are having multiple payments took out over time. Why are you ...

Woodz6 by • Investigator
  • 7112 Views
  • 10 replies
  • 6 Helpful

Call History

I used to be able to access recent call history .... from my signed in account ....... Either the facility has been removed / changed ...because it is nbo longer straight forward / obviou Is it my imgination or is the EE web site the poorest web site...

Resolved! Where can i see my usage history longer than 30 days?

Hi, on my pay-as-you-go account, it says the following, Your usageNo usage for this accountIn the last 30 days. But i used to be able to select longer periods. Is this still possible, i like to see when i last used my phone for text or call.Thanks

Why isn’t it renewing?

I am on VIP offer of £10 everything pack for £7.50 I usually wait till the day it expires and i get a text saying you need to top up for it to automatically renew. However for this month i topped up in advance. Now I have £7.50 credit and its telling...

Alf92 by • Explorer
  • 143 Views
  • 3 replies
  • 0 Helpful

Resolved! Plan05

I’m trying to buy a plan05 plan but it’s not letting me 

Resolved! Where to see the break down of my usage which was available before

When I log-in, at https://ee.co.uk/manage I see the option "View full usage" but it is hyperlinked to https://ee.co.uk/plans-subscriptions/mobile"" which has no breakdown of my usage. Before they change their online account appearance, you could see ...

AS0 by • Investigator
  • 471 Views
  • 6 replies
  • 8 Helpful
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