Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Trying to register my pay, you go phone on WhatsApp

I’m trying to register my pay as you go phone on WhatsApp and I have put my pay you go SIM card into my iPhone 16e and tried to get a verification code to register my number with WhatsApp with no luck tried to get a phone call for a verification code...

replacement sim

New phone uses nano SIM and old phone uses micro SIM so ordered a replacement online. EE confirmed they would send one out but next evening got a text telling me they were unable to complete request. I phoned 150 for more info and arranged a tech ca...

Resolved! Hibernated SIM

Hi everyone, I bought an EE SIM card last year but hadn't made any payments until yesterday. Yesterday, I finally topped it up/paid the balance. I would like to check my current balance and find out if my SIM card is still active. Can anyone help me ...

Resolved! Going from contract to Pay as you go

Hi everyone. Recently I moved abroad. Before I go I cancelled my contract which normally ends in August. I chatted wit a EE guy and told him I want to keep my number as PAYGO. When I login to my account I can't see my mobile number or anything relate...

Resolved! Locked Sim can't top up

I tried topping up the account online but I'm unable to buy any packs as I can't text or call 150

Can't call after topping up

Hello so like before 6 min I top ed up but I tried to call someone after I did it is not working

How can I obtain a statement of my PAYG for the last month?

I'm looking for a statement of the money I've spent on my EE PAYG over the last month. I cannot find this under Manage My Account on the EE website. I've downloaded the EE app but every time I log in, it returns me to the login page.

Resolved! New data plan

Good morning,I set up my new sim card yesterday morning, purchased £10 credit and then text that I wanted to purchase a data plan, plan10 i had a text to say "thanks we are adding yout £10 plan right now" but I still don't have my plan and no money ...

Resolved! Please activate my £35 plan today

Hello. Please activate my £35 plan today. I need mobile data today and I don’t want to wait until 29 July. £31 has already been taken from my account. Thank you.

Data working, but NO calls or SMS / verification codes

Hi,My mobile data works fine and I have an active pack, but Voice and SMS are completely down:* Callers hear a busy tone when calling me.* I cannot receive any SMS or OTP verification codes from third-party apps.I’ve already tried restarting, togglin...