Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Can I reactivate PAYG ************ after 12+ months inactive?

Hi team, My PAYG number ************* shows "Not registered on network" after over 12 months of non-use (last topped up in 2024). I'm currently abroad and would like to know if this number is still in quarantine and can be reactivated on a new SIM, o...

Resolved! Topped up twice by mistake

Hi. I topped up £10 in the app, but because the credit didn’t show, I did it a second time, and now I have £20 credit. How do I get the second £10 refunded? I have a screen shot to show the first £10 credit didn’t reflect.

Resolved! Call waiting

Hello group, I'm facing this problem, the card is top up go and call waiting doesn't work when someone else calls me it says busy, can someone help me activate call waiting

Resolved! Ordering a new SIM

I’m looking to order a new SIM to change my phone number, when I do this.. it’s asking me for a phone number and a £10 charge.If I specify a phone number, this is merely just for verification right?Also, what would happen to the £10 charge? Would it ...

Resolved! How can i top up?

Resolved! Stop pack

If I use stop pack, leave country for 6 weeks, and then return, can I restart pack and use my existing credit to renew it? Just don’t want to burn £10 when I won’t be using ee sim at all. Thanks all.

Resolved! Sim not activating

I bought a pre-loaded SIM at Argos, but it shows £0.00 credit and no plan. The main EE website only shows broadband options so I can't link my mobile number. Can an EE Moderator send me a private message to manually link my number and apply my Argos ...

Resolved! How do I credit another mobile phone?

Resolved! Pay as you go - 180 days no top - needs reactivating as i have topped up?

I am abroad and my PAYG SIM has just gone past the 180-day inactivity limit. I have topped up £5 today to try and reactivate it, but the SIM is not connecting to the network. I am unsure of how to have EE help me reconenct my accoutn - as i need acce...

Frustrated

I received a text on Saturday, 9 May 2026, saying that my subscription plan would be reset. Why hasn’t my subscription renewed automatically ?There’s no issue with my payment card, and funds are available.