Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Pack picked in error PAYG (not starting till end of month)

I have the families 4 accounts.for some reason it likes to default to one number. I updated sons pack to 125gb but it put the change onto OHs account. Have fixed sons and that’s fine but how do I stop the pack changing 20july 25 on OHs and keep it at...

Resolved! Paying we bill contract

hi I’ve sorta had a life change in ways of looking at life with banks etc and money is key so as gas electricity water all have cards to pay bills with cash do ee do something like that I know they do top up cards would that be my only option as it’s...

Resolved! Topping up and ee app is not working

My bundle hasnt come off my balance on pay as you go what do i do

I put 15 pounds on my phone yesterday and my bundle hasnt come off my phone today what do I do.

Resolved! I topped

I topped up 15 pound, but I can only see 5 pound ad on how can I buy the 15 lbs. 25 GB Add on

Resolved! E sim

Hi I need an e sim we code

Resolved! Do the £10 pack not exist?

Do the £10 minutes, texts and data packs not exist anymore? Can’t for the life of me find it and I don’t need a £15 packThe only option I have is to buy a £15 pack.. but I only need a small amount of data when I’m out and about and can I use my credi...

Resolved! 150

I think my number may be in the process of deactivation because I’m not receiving text messages and I don’t have credit to call 150 to top up. Please help.

EE sim plan

When I try to top up my sim plan, there is a pop-up ad about the £10 for 20GB plan promotion. However, once I click the ad, it shows “internal server error”. I am wondering if the deal is already cancelled. If so, please remove the ad. If not, please...

Where has all my pack data gone?

I've had a pay as you go pack for several years, with lots of 'Boosts' totaling several gigs of data. Today, it all seems to have disappeared? Is anyone else experiencing this? I still have multiple 10 minute talk boosts, but it's the data I really n...