Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

PAC Code

I have just moved to Three and need a PAC code. I am going round in complete circles on the phone to EE. I speak to an agent, and they say they can't provide one because I am pay as you go, and they give me another number and it is the exact same 4 o...

Resolved! EE app not working

So when I load up the app, it says my account has been closed and a reminder to pay the final bill. I don't know what to do because I was never on a contract. I always used pay as you go, topped up a £10 a month cause I only need it for basic stuff. ...

Resolved! EE blocking receiving all texts on brand new uncredited payg sims?

As per the title, a brand new payg sim is not able to receive text messages (both from shortcode and standard numbers). EE service texts come through fine.I'm presuming you have to top up to initiate full access but this never used to be the case. Re...

Resolved! Subscription packs

Hello. My current subscription doesn't end until the 27th of this month. I have zero data allowance left. I have another subscription paid for and waiting to go on the 28th. Is there any way I can start the new subscription now so I can use the da...

Resolved! Account isn't registered

Asked for a new nano sim for new phone, got a text message saying Account isn't registered,have been with them since they took orange over! so what's going on? can't call 150 from home due to being in a reception black hole.

EE SIM

I ordered a pay as you go sim, £35, aren't they supposed to come with the unlimited data, texts and calls??? But I can text or call or anything, I the app in says I have no GB of data or anything, do you even get this stuff with the SIM or have I spe...

Losing my number due to inactivity.

Hi,im looking for some advice, as I am a PAYG customer who lives aboard and isn’t actively using my UK number but still want to keep this in place for future purposes.what is the best way to keep this number? Top up the minimum amount and make a char...

He has a problem paying the C-card bill.

Resolved! Need a refund on £15 credit that I topped into my account

I realised that my £15 top up was useless since I did a recurring card payment for £13.50. Meaning my £15 credit is just laying there. Is it possible for me to get a refund?

Resolved! Getting a cancelled number reactivated

Hi,EE have cancelled my number that I have had for over 25 years even though it still had a fair amount of credit on it and I am so upset. I know it’s only a number but it’s an important one that my elderly parents are familiar with.it’s happened to ...