bill
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
Forum Posts
We've upgraded our Data Boosts
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Our new Data Add - ons
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
What is pay as you go and flex hibernation, and how do I stop it?
If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
What’s EE Data Rollover and how do I get it?
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Resolved! Recharge Charged But Not Received - SIM Not Activated
I MAKE make a chargeable action like I RECHARGE IT AGAIN BUT TILL NOW I DID NOT RECIEVED MY RECHARGE ALSO MY SIM IS NOT ACTIVATED TILL NOW. [Mod edit: Title added]
Resolved! Unable to add a plan to a pay as you go sim
I have a pay as you go sim added to my account for my daughters phone. For some reason I can top it up, but when I try to set up a plan it just loops back. I get to the choose a plan page hit the one I want, confirm, then it just loops back to the ac...
Resolved! Chose 14GB data subscription, shows 2GB purchased plan
Good evening. I'm on PAYG and decided to change my plan. I have an 8GB plan currently and chose the 14GB for £10. Now I see on the app that I chose a 2GB data for £10, a plan that didn't exist on subscription plan choices. I cannot cancel that plan b...
Resolved! Topped up but no data
so I topped up through a voucher last week and I’d gotten the message,the money came out my bank and yet the top up hasn’t gone on I check my balance and it still says £0.60 what do I do?
Resolved! £1 talk and text PAYG cancelled by EE with no notice
I've had a £1 weekly talk and text PAYG pack for over a decade. Yesterday the pack wasn't renewed, despite having credit available.My local EE shop didn't know why this was happening so suggested I call EE direct. Nice chap from EE told me I wasn't t...
Resolved! alcatel one touch 10.16 g
i have an alcatelone-touch 10.16 g mobile phone and i dont have a smart phone so why has the smart phone shown up on the screen. this message was also sent to connected mobile phone that i bought this from via amazon uk on 21 Oct 2025 16:29 GMT. this...
Resolved! hibernation wakeup.
I think my phone has gone in to hibernation. It used to be on a contract, but that ended, and it was put on a PAYG. There was plenty of money on the phone, and it let me add more to the account. But I don't use it much; I mainly have it to receive SM...
Resolved! Data
Why can I not get on gambling sites since November unless on WiFi have already phoned and was told it was sorted but it’s not am on pay as you go
Resolved! Data plan failed to renew
Weekly data plan failed to renew. EE help number currently suspended. Only email contact given is a complaint form with 7 days wait - any ideas please?
