Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Unable to Set Up Card payments for PAYG

Have tried on mobile and laptop, different browsers. I get to fill in my details, next screen i get a Content Blocked box which i assume if a card verification. Would like to have this set up, anyone else experiencing this

Resolved! Pay as you go

Hi, I have new sim card, never used before, still on package, never been activated before. It's quite long time, and I think already deactivated, or hibernation.How can bring back that new number?Is that possible or impossible?I have tried to put at ...

Resolved! Pay As You Go SIM not working abroad after contract ended

Hello,My EE contract ended on 21 November, and my UK number was supposed to be converted to Pay As You Go starting 22 November.I am now in Italy and I can receive SMS, but I cannot make calls or use data. My account shows as cancelled.I rely on this ...

Resolved! Loss of phone number due to non-use

Hi, I'm writing with a quick query: I've been out of the UK for almost 6 months, and am fearful of losing the Orange/EE number that I've had for 20 years. I'll next be in the UK in about a month's time. Is there anything I could do to ensure that I d...

Data

I have a iPhone 12 I’m on pay as you go I have a valid pack my phone won’t load anything off my mobile data I have to be connected to WiFi it won’t work on my mobile data I suffer mental health Iv tried the settings shoved to me on google still no go...

Resolved! Card details page won't accept my French postcode

Hi, I'm a UK national but resident in France so my UK bank has my French address. I want to renew a UK data only PAYG SIM but when i try to pay the website won't accept my French postcode. Advice? Thanks

Resolved! Double charge for PAYG £15 pack

When I originally bought my PAYG pack from EE, I was being charged a monthly payment of £15. I signed up for card payments for my PAYG £15 pack to gain the 10% discount on the account as prompted by EE, therefore being charged £13.50.EE have continue...

Wh pay as you go

Account not topped up

Topped my account up for 30 days. Paid £10. Got a text saying it topped up. It hasn't given me my data, text and time.

Can call or text

Hi, this is my last resort.Last week I switched my old three phone number to a EE payg sim.I receive text messages and missed phone calls but can't send a text nor call.I have topped up the sim, and i bought a UK&EU 200 text package, nothing has chan...