Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Help with new PAYG sim

Hi I bought a new PAYG sim 15/09 and there is supposed to be £10 credit as I paid £10 for simBut balance (150 number and web and app) all say £0Is there a time period before credit added??? I can't make text as no credit to activate sim!!

Resolved! Mobile PAYG topup Visa 3D iframe blocked

Seems the website is implemented in a way to call the credit card verification within an iframe embedded in the EE website instead of using a popup.This seems to cause security issues with certain banks. I cannot topup because the content of the ifra...

Sim deactivated

I have a sim for a brick phone and it has been deactivated although it is topped up, it is a new sim. How do I fix this?

Resolved! Hi I need to talk to someone

Hi i need to talk to someone

Resolved! Unable to stop active plan

I'm unable to stop my active plan to start my new plan which says it starts on the 19. when I text 150 "now" it says"Sorry we were unable to stop your active plan, please call us on 150 for further assistance."

Resolved! 30d add on shows expiry after 1 day in checkout

I’m trying to buy the payg 120gb data add on for my mobile broadband, but when I go to checkout it shows it expires after 1 day

Resolved! Refund for Subscription Plan

So nearly a month ago I subscribed to a PLAN10 pack, however little did I know I wasn't going to need it. Have got zero usage and the plan ends on the 18th, is it possible to revert the £10 to standard PAYG credit?

Resolved! Payment problems

Odd one here. I tried to top up as usual through the app but although I got a message saying top up was successful, no credit has been added to my account. I tried a second time with the same result.My card details are saved on the app and the proces...

Resolved! New customer HELP

I’ve just transferred over from O2, received and entered my sim today. Got the confirmation text confirming my number transfer and welcoming me to my saver plan. Money has come out of my bank but my app and website are showing 0 data and 0 minutes. I...

Resolved! My phone number is going to get deleted in 3 months i received a text

Hi i recived a text message and i think my number is in hibernation how do i go around getting it out beacuse i cannot contact ee through my phone as its asking for top up.