Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

why i got message: Additional payer authentication required to complete your pay

Unable to receive texts whilst abroad.

Hi I am having the same issue. I have been abroad (Japan) for a while and cannot receive texts including verification codes. I am on PAYG. When I text to 150, messages are not being delivered.

Swapping Plans

Currently on the 10% saver 30 day plan, 50gb for £20, just seen the summer sale offer 150gn for £18, how do I swap over to this offer?

Resolved! issue with topping up paygo from abroad

I seem to have a problem with topping up my paygo online from abroad. I have used the EE site both as me and anonymously and am using a UK (in fact I have tried a number of UK) bank card. I input all the data and it comes back error. My only option f...

Pay as you go mobile

I have £57 credit and want to buy add on data as a one off. How do I do this ?

Resolved! Unable to pay for a plan using credit on a new sim card

Hi everyone,So I bought a brand new EE sim off ebay last week as it was a special deal with the data amount.The sim arrived quickly so I sent the seller a message who then added £15 of credit as part of the deal. So I have set up the EE app and I am ...

Resolved! Help

Hi I need help my phone is blocked because I didn’t pay how to unlock

Resolved! how do i remove my card details from EE?

Hello, how do i remove my cards details from MyEE? Its very complicated to find relevant menu field.

Resolved! ADD ONS

I am a basic PAYG customer with no packages. I need a short term Add On of a small amount of data. I have about £15 of credit.If I dial 150 and message ADD ON and select an add on deal, how long should it take to become active? I understand the fee...