Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Query regarding auto top up

I need to do auto top, I am trying to do from EE app, but my account is cancelled, I need to talk to an agent.

Resolved! HELP!!!

How do I change my pay as you go sim to a pay monthly online? I'm spending 60/80 pounds monthly to retop My data up as we can't get WiFi where we live and I can get unlimited for 24 pounds

Resolved! Pay as you go

Hi, my number has been ported to EE and I have a Pay As You Go plan. I already paid £13.50, but I still can’t make calls or use data. It says “no account/credit”. Can you please check and activate my plan so I don’t have to pay again?

I can't add my card

I can't complete to add my card !

Resolved! New SIM and number won't work with packs

I had two EE numbers: one that I use all the time, and another spare one that I keep as a backup.I didn't top up the backup one for a year, so it got cut off, and I ordered a new SIM.My new SIM arrived, I put it in my phone, and all seemed fine. The ...

Resolved! Anyone had this issue before?

When I go to make a payment whilst topping up I get an error message saying the content is blocked & to contact the site owner. any advice?

Resolved! Where to get E top-up card

Does anyone know where to get E top-up card ? to be ordered online or over the phone.

This content is blocked. contact the site owner to fix the issue.

Tried multiple devices and browsers and get this same issue everytime i get to the Confirm and Pay screen

Topped up and paid while ordering sim but also needed to top up when I got sum

Hi all,looking for some info - I paid for a PAYG tariff online when ordering my sim, got a STAC code from my old provider and when my sim came it wasn’t loaded with my tariff and I had to top up. What could the issue be? thanks in advance!

PAYG package - EE have stolen my data boosts and rollover

Please excuse the click-bait style title.My PAYG SIM-only package always auto renews on 7th of every month, but this 7th October it didn't. There is no problem with the debit card or the bank.On the same day, 7th October, EE messaged me the following...