Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 1488 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 2046 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 26691 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 14222 Views
  • 0 replies
  • 6 Helpful

Swapping Plans

Currently on the 10% saver 30 day plan, 50gb for £20, just seen the summer sale offer 150gn for £18, how do I swap over to this offer?

DD246 by Visitor
  • 83 Views
  • 1 replies
  • 1 Helpful

Resolved! issue with topping up paygo from abroad

I seem to have a problem with topping up my paygo online from abroad. I have used the EE site both as me and anonymously and am using a UK (in fact I have tried a number of UK) bank card. I input all the data and it comes back error. My only option f...

Lisa88 by Contributor
  • 108 Views
  • 1 replies
  • 2 Helpful

Resolved! Unable to pay for a plan using credit on a new sim card

Hi everyone,So I bought a brand new EE sim off ebay last week as it was a special deal with the data amount.The sim arrived quickly so I sent the seller a message who then added £15 of credit as part of the deal. So I have set up the EE app and I am ...

Resolved! Help

Hi I need help my phone is blocked because I didn’t pay how to unlock 

Meri2 by Investigator
  • 143 Views
  • 6 replies
  • 4 Helpful

Resolved! ADD ONS

I am a basic PAYG customer with no packages. I need a short term Add On of a small amount of data. I have about £15 of credit.If  I dial 150 and message ADD ON and select an add on deal, how long should it take to become active?  I understand the fee...

Resolved! Purchasing Roaming Whilst in Australia on a Pay As You Go sim

A little context...I recently arrived in Australia and I am here for the next year and intend on keeping my UK phone number as it is attached to many accounts etc.Before arriving in Australia, I had left the UK back in February and used my phones exi...

Resolved! Sim no longer working

I have not added any data or topped up my sim in 6 months. I received a message saying my sim will be disconnected in 3 months. I have decided to do an add on and it is not working.  I can't even call 150 as a result. Please help urgently.

Kay33331 by Visitor
  • 163 Views
  • 2 replies
  • 5 Helpful