Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Brought EE sim from shop, followed link, purchased plan and nothing

So, I’m on holiday and I’m with GiffGaff, it’s horrible, no service anywhere most of the time, so I got an EE sim from the shop to try, I popped it into my phone and followed the instructions on the back which had a link to go to, to complete the pur...

Resolved! Switched to paying from credit but DDs still being taken

I've built up a crazy amount of credit, but was refused a refund in store. So, I switched my billing preference from auto top-up by Direct Debit to the 'pay with credit' option, even though it's going to take literally years to use up.However, the DD...

Resolved! ontopup is a scam company

EE you have had so many complaints about ontopup but you still use them and your logo still on their main page. You know they are miss selling customers a one time top up an then customers are having multiple payments took out over time. Why are you ...

Resolved! How can I drop off my number?

hello my name is Muzaffar how can I drop off my telephone number? I have tried with my app but it’s not possible. Give me a link please. I want to top up my telephone number (0***) *******.[Mod edit: Please do not share personal details as your posts...

Resolved! PAYG SIM in Hibernation with £10 credit — cannot call 150

Hello. My Pay As You Go SIM card has gone into hibernation. It has completely blocked me from dialing 150 or texting 150. I already have a £10 cash credit balance showing on my app account.I do not want a recurring monthly pack. I just want a human a...

Resolved! Re: Cant make calls

Hello I was abroad uk for 6 months I just come back but my SIM card not working and I just topped up 2 hours ago but still not working I can’t even connect ee

Resolved! Complaint

I have been charged twice this month for my pay as you go plan. I want my money back and I have no idea how to contact EE to make the complaint necessary in order to do this. I have tried calling and that did not work.

Resolved! Payment issue

I recently transferred my number to EE. I have credit available in my account, but when I try to purchase a package/add-on using my credit, I receive an error message and the purchase does not go through.Could you please check my account and let me k...

I topped up my phone

I topped up my phone and I never got my package

Resolved! Is it possible to reactive my pay as you go sim?

I saw the response to thishttps://community.ee.co.uk/t5/Pay-as-you-go/My-Pay-as-you-go-account-has-been-closed/m-p/1618285#M75085It is possible I have not made a payment on the phone for a while (more than 6 months), but I may have.I havent needed to...