14-09-2026 10:17 PM
Seems the website is implemented in a way to call the credit card verification within an iframe embedded in the EE website instead of using a popup.
This seems to cause security issues with certain banks. I cannot topup because the content of the iframe is blocked - no matter what I try (Chrome, Edge, Private browsing, adding additional "rights" regarding 3rd party cookies / javascript / ... to the websites etc.).
Could you please ask the team maintaining this service to check if the current implementation is still state of the art regarding security and technical requirements.
Solved! See the answer below or view the solution in context.
14-09-2026 10:20 PM
This public user discussion forum can have no access to your specific account nor any contact with any tech team. You need to raise this with CS.
14-09-2026 10:20 PM
This public user discussion forum can have no access to your specific account nor any contact with any tech team. You need to raise this with CS.
14-09-2026 11:22 PM
Sorry, just thought EE might make use of the feedback here as well as it might reduce enquiries to CS - it's a pretty generic issue that will get more frequent as security requirements from banks and browsers cannot be bypassed any more.
Basically it's bank / card provider not EE account dependent.
Won't spend any more time on this though.
Only need to topup once more and will do this via CS.