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My phone number is going to get deleted in 3 months i received a text

Bai26
Visitor

‎09-09-2026 12:08 PM

Hi i recived a text message and i think my number is in hibernation how do i go around getting it out beacuse i cannot contact ee through my phone as its asking for top up.

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎09-09-2026 12:14 PM

@Bai26 : By calling CS to reactivate it. Use another phone!

Your PAYG SIM has gone into hibernation due to non-use. Topping-up now would be too late.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Northerner
EE Community Star
EE Community Star

‎09-09-2026 02:53 PM

Hi @Bai26 

EE guide and help can be found here: https://community.ee.co.uk/t5/Pay-as-you-go/Understanding-Pay-As-You-Go-Hibernation-and-how-to-keep-...

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

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