Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 12137 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 8863 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 31141 Views
  • 25 replies
  • 21 Helpful

All text failing

I changed over to pay as you go before going travelling Asia last September. I was told I would have to send a text every 4-6 months to keep the number active, so I have topped up £15, but every text I send from my Uk number fails.I am still receivin...

Subscription pack provided to incorrect number

Hi! I brought a subscription pack today for my new number XXXXXXXXX on EE which I entered on the app before paying. However, the subscription pack has been added to my previous number which I am not using anymore. XXXXXXXXX [Mod edit: Please do not p...

Resolved! Impossible to add £10 subscription

Hi,I have tried now for several weeks to add a £10 subscription for unlimited texts and some call minutes. For me and my dumbphone, data is not a necessity or a desire; any free data can be safely ignored.The web interface does not allow me to do thi...

Resolved! EE 4g mini

Iv got a small yellow and black EE 4g wifi box for the caravan and I bought a 50gb data only sim for it it’s now ran out and can’t find a way to link it to the EE app to check how much data is left and top it up. It says select a device but only give...

Jacob0 by Visitor
  • 60 Views
  • 1 replies
  • 2 Helpful

hello

hello i put credit by voucher but i cant activate PACK30 please give me a solution

Resolved! transferring my number from old to new payg

hii am now at overseas.i am still using my old ee payg sim, which is almost 10 years ago.i need a new 3-in-1 sim card.i heard that the new sim card should activate in uk first before bring overseas.so i bought a new payg sim on ebay, which features t...

vvktse by Explorer
  • 56 Views
  • 1 replies
  • 2 Helpful

pay as you go

I recently topped up my pay as you go SIM £20 via the EE website and I have logged into my EE app and I have zero data?? I have texts and calls however I can’t see any minutes or exactly how many I have etc. I have already messaged ‘AL’ and ‘BALANCE’...

How can I update expiry date of my payment card

I can see this topic was raised in 2021 but not resolved and we are now in 2024.Not able to edit existing cards at all and if I put my existing card in as a new card but with its new expiry date and 3 figure code it is not accepted

Ian212 by Investigator
  • 131 Views
  • 6 replies
  • 3 Helpful

Resolved! Roaming in the EU does not work with pay as you go packs.

Hi.I have a pay as you go sim with a £15 pack that automatically renew every month. I am confused how to turn on roaming. The help page about roaming in the EU says when I arrive to an EU country I SHOULD receive a text message and I SHOULD reply to ...

Kekipen by Explorer
  • 173 Views
  • 4 replies
  • 0 Helpful