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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 3303 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 7863 Views
  • 9 replies
  • 11 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 16836 Views
  • 0 replies
  • 6 Helpful

Sim activation problem

I bought new sim payg for £13.5 that includes 500 minutes, unlimited texts and 75GB of data. To activate I need to make a call or send a text but I can’t do any of that that because the balance is 0.i don’t want to top up because I already paid , wha...

plivj by • Visitor
  • 195 Views
  • 2 replies
  • 0 Helpful

Want to recover my old EE number

Hi, EE, my account was closed because I was away from the UK for a while and unable to manage it. I would like to ask if I can recover my original phone number and continue using it? Thank you very much! Is it completely reassigned, or is there any c...

QQ05 by • Explorer
  • 171 Views
  • 3 replies
  • 2 Helpful

Resolved! Can't send calls nor texts

Can't make calls nor send text despite enough credit. Can only receive texts. I'm not even allowed to call 150 from my EE network. I have been a pay as you go customer on EE since 2002. I last texted with my EE network on 31.10.2025...Its frustrating

Re: Contact a human

My next plan starts on 11 August 2026. But it hasn’t started yet. I’ve tried typing “NOW” or “STOP”. But it didn’t work. How to figure it out?

How can I get my PAC code

My sim is pay as you go. I used to top up £5 via ee app. Today my sms service stopped working so I logged in, tried topping up with my £5 credit, then see you no longer do the £5 top up.Without sms service I cannot use text 150 for help, top up, or a...

Resolved! Can't top up

I mistakenly ordered a £10 plan which will come with a new SIM. I was told on the phone that as long as I don't use it I will have my normal phone number and I can Top up the way I usually do.I tried cancelling that new SIM, but I couldn't.However , ...

Resolved! keeping mobile number without services

Hi, I am on a contract with EE currently but will return home for at least 6 months, probably longer. I dont need services but I would like to retain my number for when I return. The website said I should go in store to seek help, in store said they ...

RooBoy by • Explorer
  • 346 Views
  • 6 replies
  • 6 Helpful

Resolved! Double charge

I made one £13.50 top-up, but my bank account shows two £13.50 transactions: ‘Vesta EE Topup’ and ‘EE’. Has any one else been charged for duplicate payments and been refunded? 

Godfrey6 by • Visitor
  • 201 Views
  • 1 replies
  • 0 Helpful
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