Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Why cant i use my available balance

Resolved! sim not arrived

new ee customer, i ordered a sim and order acknowledged on 23rd august. it still hasn’t arrived. impossible to get answers on the app.

Saver plan not activated

Hello everyone I am looking for some help regarding a pay as you go plan I purchased earlier on it’s the saver plan for £18 pay as you go and unfortunately no data and if I check the balance it says 00, is there anything to do or I need visit the EE ...

How to disable £15 auto top-up and request a refund

Hello,I recently switched my Pay As You Go plan to a £10 plan, but the £15 auto top-up is still active on my account.As a result, £15 was automatically charged to my card, and I would like to request a refund for this amount.I tried to find the optio...

Resolved! My phone older phone when I turned it on this morning it said emergency numbers

I am with ee network pay as I go it says emergency numbers only I had enough money on to phone and it's not 6 months ago since I last used it have they blocked it for some reason can you let me no its not a smart phone it's and older phone my email a...

Resolved! Switching PAYG plans

I want to change my plan to another of the same cost but my existing plan only just renewed and I don’t want to be charged twice; I also want to know if my existing boosts will transfer over to the new plan. I have just spent literally hours trying t...

Pay as you go credit

I’ve recently switched from pay monthly to pay as you go. My final payment for pay monthly was aug 20th and the contract ended aug 31st, I spoke to EE prior and they said I’d be credited the time I’ve lost as one payment covers one month. They said t...

Resolved! Closure of Mobile phone due to lack of use

Having received. Hi, as you haven't made a chargeable call/text or used data for six months, you will now lose any remaining credit (as per our terms and conditions). Your number will also be disconnected in the next three months and we'll text you b...

Resolved! Question about keeping my receive-only SIM card active

Hello,I have an EE SIM card that I only use for receiving SMS messages (for verification codes and receive messages only).I cannot use this SIM card to send SMS or make calls at all, it is strictly receive-only.Recently, I received a message from EE ...

Says card payment fail, but it should work.

Hello, I have a pay as you go sim which I purchased last month and activated with a plan. I have also ported my number over successfully. The plan should have renewed today, but I received a text message saying they couldn't take card payment. This i...