Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Money missing

I topped up my phone recently with 10£ so my pay as you go would just roll over but now when I checked I am short 18 pence. I do not know how this could happen... can yiu please help me? As I do not wish to add another 10£... but I need my pay as you...

Resolved! New sim arrived

Hi My new sim arrived today. I paid £10 less 10% online yesterday before it was dispatched £9 deal. I’ve put the sim in and it says I have no data, I also added my puk code yesterday when I completed the form. I’ve had a text to say the number will t...

Amount

I just payed for a sim, bought £15 when I got home. My app is saying i have 0GB data and 0 minutes. Help?

Resolved! How to add 30-Day Saver Plan to existing EE SIM card?

I have a EE SIM card with no current plan.I want to add a 30-Day Saver Plan for mobile data. linkHowever, when I try to purchase the plan, it want to send me a new physical card which I do not need.How do I add the plan on my current SIM card?

Resolved! EE 120GB Pay As You Go Data Only SIM Card 12 months (from Argos)

I brought a EE 120GB Pay As You Go Data Only SIM Card about a year ago which I think has now run out - can I top this up or do I just need to buy a new card ?

Resolved! PAC number to Port on a deactivated account

Hi,I had to travel abroad for a while and due to inactivity on my SIM, EE told me my account had been deactivated. I tried to ask to reactivate it but they couldn't help on this matter and asked me to get a new SIM card.I would appreciate if I could ...

Resolved! Mobile Subscription

I just bought a plan and it did not start immediately. Stating that it would start on the 9th of March as the previous Subscription it meant to expire. How to I make this start now.

Resolved! Text from 1121

I've had a text from 1121 offering 150 mins, 200 SMS and 50MB data for 90 days all for £5. Offer ens 28th Feb 2026.Is this genuine or is it a scam.Thanks

Resolved! My Pack doesn't automatically renew eventhough I have enough credits in my accou

Hello, It's been a while since I have the following problem. I top up my account with credits every month on time, but my £10 Pack doesn't automatically renew. As a result I loose all the unused data, minutes and texts.What's the problem? Any help wi...

Resolved! EE switched me to a monthly plan without notifying me

Back in June 2026, I purchased a Pay-As-You-Go sim to use as a work phone number. I specifically purchased PAYG as I would be communicating very little using that SIM - mostly it was so that I could provide a number to colleagues that was not my pers...