Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Sim not provisioned

I am not able to access my phone due to sim not provisioned. I can't receive otp/ authentication numbers to login to any banking apps ....

Galaxy S10 - Pay as You Go sim

I upgraded my phone and I want to use my old fully working Galaxy S10 as a pay as you go mobile. I got a EE Sim from Tesco's but it will not connect to EE keeps saying no Service. Even though I have a signal and my new EE phone works fine from the s...

Resolved! End plan buy new one

Is there a way to end your current plan and start a new one? As I am running out of data and the add on I can afford isn't enough?

Trouble with purchasing subscription pack

I have a problem with purchasing the subscription pack. Kept on receiving this text message when I tried to purchase “Your payment for the £10 Plan from the Visa ending xxxx wasn't successful. Please contact your bank for more info. To try again, or ...

Resolved! Sim card

Recieved messages saying my sim will be deactivated as not topped up in a while. Got a top up but think my sim is deactivated. Not letting me call 150 or any other numbers. Is there any other way to contact them to get reactivated?

Worse App and Service Ever

This is by far the worse Service ive been with. Ive stopped topping up my PAYG sim due to crisis problems and mental health, I received a message I need to topup otherwise my number will be recycled... yet I have everything linked to this number, ema...

Resolved! Re-activate pay-as-you-go Mobile Data SIM

We bought a prepaid SIM in 2024 when we spent 3 weeks in Scotland. This year we are coming back and I was wondering if I can reactivate my SIM in any way, or if we need to get back to a store. I fear I have no papers on the deal, only the SIM with a ...

Resolved! PAYG calls barred and no sms being received

Hello,I am a PAYG customer, used to have a contract with EE. I am abroad for periods of a time. I regularly top up my phone. I am unable to send/receive any SMS or make calls from my phone. When trying to call, I receive a ‘calls are barred’ message....

Resolved! Tecnical problem

Hi am in big trouble.Currently in Argentina trying to keep my uk number active by making a phonecall or text but it doesn't work. I have 10£ and get the text from ee with welcome to Argentina ect but I can't connect.Any ideas how to fix that?Many th...

Resolved! Top-up request

Can you top up for me on my number for 25£? [Mod edit: Title added]