Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! SIM plan not working

I have set up a sim plan for my daughters SIM card, mobile number 07********* however there is no credit on her sim for her to use. Please can you advise asap. [Mod edit - removed mobile number. Please do not post personal or account details in the ...

Resolved! Pay as you Go - possible SIM deactivation

Hi,I am trying to work out if my PAYG SIM has been deactivated or put into hibernation or not.I am abroad and have been so for several months - likely more than six. However, I have used my UK mobile number to receive texts during that time. I have n...

Resolved! INACTIVE SIM

Hi everyone. I live abroad and have not been to the UK in two and a half year. I have a PAYG SIM which i have been topping up every 5-6 months. The SIM is in another phone which i hardly use. I forgot to top up in April. An SMS was sent by EE remindi...

Resolved! refund to my card

hi recently had £10 credit and was giving a refund on my card I'm just seeing why the credit has disappeared on my EE ap and how long for it to land in my bank kind regards Adam I'm also pay as U go

Coloque 10 libras de crédito e não caiu já faz 3 dias !

Resolved! EE Failed Payment

my EE direct debit payment failed as my balance is too low, so I made a top up debit to EE credit as I thought it would be deducted from there to pay for my failed payment, but it still hasnt done anything after i top up my credit, what should i do t...

free boost every 12 weeks now MISSING from EE!?!?

so.... after 2 very unsuccessful phone calls to EE regarding this matter i'm still at a loss! been with EE for at least 8 years. they've "updated" the desktop page of when you go to your account (i'm on £1 a week) to top up. i have a sim card that...

Resolved! New Sim Card

Hello.I have ordered a new SIM card. It will cost me £1.50 when I next top up my phone £10. I was told the £1.50 will come off when I next top up, however do I need to pay £10 still or do I need to pay £11.50?

I have been trying to activate PLAN35 via Text and it is not working

Is PLAN35 a fake plan, since I seem to be able to activate all others ?

Resolved! Hi I need to talk to someone

Hi i need to talk to someone