bill
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
Forum Posts
We've upgraded our Data Boosts
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Our new Data Add - ons
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
What is pay as you go and flex hibernation, and how do I stop it?
If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
What’s EE Data Rollover and how do I get it?
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Resolved! Not used PAYG number for over 3 months, can't get PAC
I recently moved my sim card from contract to PAYG as I moved abroad, haven't used that number as I have local one and now I'm in that limbo where my sim card has been basically deactivated, my credit stripped and EE told me to "call 150 if you want...
Resolved! Topping up pay as U go
I am try to top up phone with new credit card. System keeps asking for additional payment confirmation. What is that please. Finding it impossible to get through to someone to speak to. Thanks.
Resolved! I need to top up my voucher
Resolved! What is wrong in Top - up service
Hello, I have tried to top up my balance by logging into my account. I have also tried the EE mobile app. But every time I try to make a payment with either VISA or EUROCARD, the service freezes and displays this message: "Additional payer authentica...
Resolved! Switch to PAYG from Pay Monthly
Hi all,I am looking to move to SIM only (PAYG) when my contract ends which is next month.Live Chat says to call EE but I wanted to know how much you guys pay a month on SIM only with unlimited data and texts? Do you also get to keep your number? Than...
Resolved! Re: Keeping the PAYG sim active while not making calls or sending texts
ive got the same problem ive toped up within the time limit but it says that i have no credit to make the call cant even phone the 0800 number
Resolved! Ive been triple charged by EE
I have a reccuring top up for the pay as you go plan and its been working fine for a year Now and ive recently been triple charged saying Thanks for topping up £15.00. Your next 30 day top up is due on the 31/01/2026 3 different times and my card has...
Resolved! Can I upgrade an already paid but not yet active £10 plan to £15？
I’m currently on a £15 plan, and I’ve already paid for a £10 plan that hasn’t started yet.Can I change the upcoming £10 plan to a £15 plan like my current one? If so, how does it work and do I need to pay the difference?
