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A place to give pointers and seek advice on using pay as you go.

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bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2579 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 4429 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 15617 Views
  • 0 replies
  • 6 Helpful

Resolved! EE switched me to a monthly plan without notifying me

Back in June 2026, I purchased a Pay-As-You-Go sim to use as a work phone number. I specifically purchased PAYG as I would be communicating very little using that SIM - mostly it was so that I could provide a number to colleagues that was not my pers...

ddisley by • Visitor
  • 475 Views
  • 2 replies
  • 2 Helpful

Resolved! Add on refund please

Hello, I mistakenly bought three add-ons related to calling abroad: (1) Rest of World Minutes (2) EU Minutes (3) 100 mins add-on.  Please can these be cancelled and can I get refunds? I haven't used any of these yet. I need to call Switzerland and mi...

Resolved! How do I use my data?

I'm on pay-as-you-go, and every 2nd time I top up £10, I'm supposed to get 400 texts and 1GB to use the next month. So a few weeks ago I top up, I get a text from EE saying I have 1GB of data. At the start of the month I check the website and it says...

Supermew by • Investigator
  • 698 Views
  • 10 replies
  • 5 Helpful

Resolved! Can’t use my credit or communicate with EE

HiI use pay as you go and have recently topped my credit up. When I log in, the credit shows in my account. However, I can’t use that credit to buy a pack. The app is currently unusable so I tried the website. I get a message saying that the payment ...

Resolved! Data rollover

My 20£ pack is about to end & I was looking to get a 5 or 10 £ pack now. Could someone please tell me if I will be eligible for a data rollover if I switch to a lower priced pack such as 5£ or 10£ flex 

Ashima by • Investigator
  • 1785 Views
  • 12 replies
  • 7 Helpful

Resolved! EE sim card deactivation

Hi, This is Fahime. I am a full-stack developer. Unfortunately, I live in Iran, where everything is banned and filtered. For registering on some websites like Apple Developer (if you do not know, my country is not in the list of countries available t...

fahime1 by • Explorer
  • 238 Views
  • 4 replies
  • 1 Helpful

Resolved! Plan not renewing despite sufficient credit

My VIPTALK01 pack has failed to renew even though I have enough credit. When I text 150 for more info the reply tells me to top up. When I text BALANCE, it tells me I have £20. Text services and online help pages are no help!

gyht128 by • Valued Contributor
  • 331 Views
  • 3 replies
  • 1 Helpful
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