If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Good evening. I'm on PAYG and decided to change my plan. I have an 8GB plan currently and chose the 14GB for £10. Now I see on the app that I chose a 2GB data for £10, a plan that didn't exist on subscription plan choices. I cannot cancel that plan b...
so I topped up through a voucher last week and I’d gotten the message,the money came out my bank and yet the top up hasn’t gone on I check my balance and it still says £0.60 what do I do?
I've had a £1 weekly talk and text PAYG pack for over a decade. Yesterday the pack wasn't renewed, despite having credit available.My local EE shop didn't know why this was happening so suggested I call EE direct. Nice chap from EE told me I wasn't t...
i have an alcatelone-touch 10.16 g mobile phone and i dont have a smart phone so why has the smart phone shown up on the screen. this message was also sent to connected mobile phone that i bought this from via amazon uk on 21 Oct 2025 16:29 GMT. this...
I think my phone has gone in to hibernation. It used to be on a contract, but that ended, and it was put on a PAYG. There was plenty of money on the phone, and it let me add more to the account. But I don't use it much; I mainly have it to receive SM...
Why can I not get on gambling sites since November unless on WiFi have already phoned and was told it was sorted but it’s not am on pay as you go
Weekly data plan failed to renew. EE help number currently suspended. Only email contact given is a complaint form with 7 days wait - any ideas please?
Your website for topping up the phone is truly awful and has been for years. It is virtually impossible to log out (just keeps recycling until it comes up with "the error is ours please reload the page"). It takes forever to find anything, it is imp...
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Hi from EE. As you haven't made a call, sent a text, used some data or topped up, you will now lose any remaining credit (as per our terms and conditions). Your service will also be disconnected within the next three months and we'll text you beforeh...
