Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! hello

hello i have an issue with my sons phone not receiving calls but it fine received text and using in wifi it’s a pay as you go sim are you able to check this for me please thank you

Resolved! PAYG SIM - Calls blocked, need reactivation

Hello.My EE Pay As You Go SIM is fully restricted.Credit is available, SMS works, but incoming and outgoing calls are blocked.Service SMS to 150 / 60071 cannot be sent.The SIM was inactive for a long time.I will send the phone number in private messa...

Resolved! payasyougo number deactivated

so i buy pay as you go sims so i have a number incase of emergency, when you sign up to something they want your number so my bank/stock market/paypal is all connected to my numbers and want to send me a code for a more secure login. but because i do...

Resolved! paying with credit

i pay for a £35 subscription pack each month and i have £35 on my credit but it never takes off credit so i keep havingto pay an extra £35 out of my bank what do i do to pay out the credit

Resolved! £10 Plan not renewing

I have £10 credit in my account but my plan has not renewed & is now showing me as being on standard rates. I could select it as a new option but I get a message saying I lose the 8Gb rollover that a text message confirmed I had at 7:04 this morning.

Resolved! Can't make or receive calls

Hi I am unable to make or receive phone callsI'm in the UK, pay as you go sim, sony experia 5 IV phone, android is up to date, I have restarted phone, re-set network settings , tried a different sim card (it worked), etc.The phone is showing full sig...

Resolved! problems activating sim abroad.

I bought new sim in the UK, I didn't top-up and also think I didn't activate and I flew back to Poland and now I'm not able to do anything, no calls or send SMS or even how to top up. Can someone help me resolve this issue?

Resolved! I bought a plan but it is inactive

Hello, on January 22nd I bought a PayG unlimited card, it arrived today but the plan that was supposed to be there is not available, the welcome SMS arrived and it said that the unlimited plan is for 35 pounds, but in the mobile application after reg...

This service is getting worse

Ive topped up £5 because I got an stupid message telling me I need to otherwise my number will be recycled and will no longer be able to use this number.Ive message ALLPACKS TO 150 gave me a list:We have a new range of plans to choose from and now yo...

I have took EE number and top up still i am not able to get the services

I have took EE number and top up still i am not able to get the services [Mod edit: add title]