Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

EE SIM

I ordered a pay as you go sim, £35, aren't they supposed to come with the unlimited data, texts and calls??? But I can text or call or anything, I the app in says I have no GB of data or anything, do you even get this stuff with the SIM or have I spe...

Losing my number due to inactivity.

Hi,im looking for some advice, as I am a PAYG customer who lives aboard and isn’t actively using my UK number but still want to keep this in place for future purposes.what is the best way to keep this number? Top up the minimum amount and make a char...

He has a problem paying the C-card bill.

Resolved! Need a refund on £15 credit that I topped into my account

I realised that my £15 top up was useless since I did a recurring card payment for £13.50. Meaning my £15 credit is just laying there. Is it possible for me to get a refund?

Resolved! Getting a cancelled number reactivated

Hi,EE have cancelled my number that I have had for over 25 years even though it still had a fair amount of credit on it and I am so upset. I know it’s only a number but it’s an important one that my elderly parents are familiar with.it’s happened to ...

Resolved! IS THERE ANY CHAGES?

Can anyone tell me why the talk time is calculated multiple times the actual usage? For example, why is it calculated as 100 minutes for about 20 minutes of talk time? This has been happening repeatedly and we are forced to pay more money by purchasi...

Topping up

Topped up £20 on phone not showing on account?

New Pay as You Go Sim not receiving texts

Hi, Received a new sim card yesterday and placed it into my phone. I got texts from EE saying everything is set up and instructions on how to top up too. For some reason, I can’t receive any texts from anyone, it keeps failing to send on their side. ...

SIM card

Hi,I bought simcard today and just try to top up (15£) but the site said “not mastercard” . after that i get 2 messages about billing (each 15£) from my bank so i checked how many balance i have however it says 0. i wanna refund one of 15£ and use my...

Strange TALK TIME

I bought £10 sim card with 500 min talking time. But, it finished suddenly and now it is 0 min!!! I have not use it eben for 3 hours in total!!! I received a message that I can add money to increase the taking time. I selected £5 option. Now, I found...