Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

EE Sim card credit and apple pay

Dear EE community,I need some help regarding my EE sim card. I have top it up for £30 a sim card and was thinking to add that credit to apple account. When I try to do that, the apple store is not allowing me. For example when I try to add a payment ...

Resolved! Account Closed

Dear EE,I am a client of yours on a PAYG. Due to technical issues on my phone, I was not able to use it for several months.I am not trying to reset the number but I have not been able to as I am not allowed to make any phone calls (not even to your h...

My EE top up voucher won’t send to 150

Pay as you go from abroad

I have an EE eSIM. Since I live abroad, I deactivated the SIM. However, I needed SMS service for OTPs, so I purchased a £10 Pay As You Go plan for my UK EE number. Unfortunately, I'm not sure if I did the right thing, as my account now shows no credi...

Resolved! Insufficient data

I'm subscribed to £13.50 plan (monthly) which comes with unlimited text, calls, and 15GB of data. I know I have over 20+gb of data rolled over and I've only used up to 7.17GB from December 2024 up to today. Despite having more than enough resources, ...

Disconnected SIM due to late credit top up

Hi. I received my prompt telling me to top up my credit as it would be taken on the 23rd of Jan. I was late topping up, only managing it at 23:30ish on the 22nd. Overnight my simcard has been disconnected despite having the due credit in place before...

Resolved! How do i get my account unsuspended?

Account is suspended for no purchase for 6months, have 3months to call and reactivate it but small problem i cant call for help due to 0 credit. I have no 2nd phone etc to call from a different phone and i had added £10 top-up to try and buy a subscr...

Data pack has not renewed, despite having £10 credit.

My pack was due to renew today, but is staying it hasn't because I don't have sufficient credit. I had the £10 already in my balance, before midnight. This is the first time in years that I've had this problem. I've tried texting AL, BALANCE, going...

Resolved! I've bought a PAYG Sim card, can I receive texts if I don't top it up?

I don't need to pay for this sim card since I already have one. I only need it for gaming accounts to receive codes and play new games with. Although it seems that I need to top up my sim to use it. Do I or can I just leave it as it is?

Moving from PAYG to PAYM

I'm trying to move my EE PAYG SIM to PAYM SIM only contract. I log into my account and then go through the shop to pick the plan that I want. But when I go to my details and log in 'as an existing user' it says I can't be logged in. So how do I do...