Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Blocked sim

Hi, I have a pay-as-you-go SIM card and it’s now blocked because I haven’t used it for around 6 months. I’m currently in Australia. How can I contact customer support without calling them? It’s expensive to call. Does online chat work or can I email ...

new PAYG SIM

My new PAYG sim will accept texts from other phones and EE, but not any codes sent from websites, Is this a common issue? [Mod edit: add title]

Resolved! changing to PAYG

I'm trying to change from my £10 monthly subscription to PAYG on the EE mobile App. Can anyone help please?.

Resolved! Switching from pay monthly to payg

Hello, I'd recently contacted EE customer service through live chat to switch from pay monthly to payg. Then I'd waited the 30days and paid the final bill. However, instead of having a payg set up, I have now lost access to my number, the app says th...

Resolved! Topups not working (yesterday maybe before too)

Hello, theres an issue with app topups. When paying it says the payment is successful via the app (iphone/ios version) ibut it seems there is an issue (possibly with vesta) because afterwards the payment doesn’t get taken from my bank even though th...

Resolved! payg account hard-locked: £5 credit shows in app but 150/sms blocked

hi, i need a community manager to help me with a manual line refresh. my 4g data works for rcs, and the ee app shows i have £5 credit, but i cannot call 150 or send/receive any texts. it says 'service unavailable' when i try to buy a pack. i think my...

Resolved! New customer HELP

I’ve just transferred over from O2, received and entered my sim today. Got the confirmation text confirming my number transfer and welcoming me to my saver plan. Money has come out of my bank but my app and website are showing 0 data and 0 minutes. I...

Boost

I have a text that states I have 1.2gigs of boosts but on the app it states I only have 150mb. How do I get the two to allign

Resolved! Refund of PAYG when switching

How do I contact EE for a refund of my PAYG credit, now that I have switched provider? Thanks.

Resolved! No network in US

I have the same issue. I did not text Roaming before leaving and now I'm unable to add more money to receive texts as it's not connecting to a network in the US