Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Not Renew (30-day plan)

I am on a 30-day plan 8GB Data plan. When I did my payment the message was Your payment of £0.00 was successful. Your next payment is due on 23 April 2026.We'll take the payment from your credit balance. Make sure you have enough credit to cover the ...

Resolved! Refunds for EE vouchers.

Hello!Until now, I have always topped up my phone monthly using vouchers that I purchased. Currently, I have two EE vouchers of £15 each (purchased on December 14, 2025, and valid for 6 months after purchase - until June 14, 2026). I was unable to to...

Resolved! Urgent: PAYG SIM in Hibernation after 180 days - Top-up £5 not activating servic

Hi EE Team,My number went into hibernation due to the 180-day inactivity rule as I’ve been away from UK. I topped up £5 via the website 2 days ago, and the balance shows in "My EE", but the SIM is still not working. I now can’t send texts or call, I ...

Resolved! EE calls are barred with no other option available

Resolved! £5 free credit offer

I received a Text from ee offering me £5 free credit if I accepted, which I did and received a further Text saying that the offer had been added to my account and that I had 7 days to top-up with a minimum of £5 which I did and subsequently received ...

Resolved! Re: Sim card which doesn't need monthly top up

So... if I do not top-up after 30 days, do I lose the data (90GB) I have left?

Resolved! How to switch from 50gb PAYG to Unlimited

Hi guys I bought 50gb £20 PAYG sim but the data is running out too quickly so I want to change to Unlimited £35 a month but the only other option I get when I log in is the £15 PAYG plan . I want to keep this sim and mobile number , is this possible?...

Resolved! Unable to top up my number

For the past 3 days I'm trying to top up my number and ee is telling me that the page is not working as they are making some changes, is there anyone with the same problem, and how did you fix it, thanks.

Resolved! Parental controls

During the latest update EE have changed my parental controls, I don't have a credit card and the gentleman in store said they are unable to do anything.Does anybody know how to resolve this?

Resolved! Can I buy a new PAYG package before current one expires

My current package expires in 10 days but I have run out of data. May I buy a new package now or must I wait until the current one expires