ee top up Vesta

Angry_John · ‎07-05-2025

1 May received text from 150 telling me I had used 80% of minutes allowance.

I only call with wifi calling.

1 May received text from 'EE' thanking me for topping up. Bank notified me of ee Vista payment.

6 May no top up has been applied, no service available, help line "temporarily unavailable".

Is ee incompetent or fraudulent?

Northerner · ‎07-05-2025

Hi @Angry_John

Unless you're using WhatsApp calls (or similar service) WiFi calls come out of your allowance.

Are you in the UK? Have you restarted your device?

Can you text BA to 150, what does it say.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎07-05-2025

@Angry_John wrote:

I only call with wifi calling.

So what? They still count against your mins allowance. WiFi Calling is just a routing alternative when the mobile signal is weak or non-existent. It is not a cost saver.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

bristolian · ‎08-05-2025

And to add, WiFi-calling still routes your calls & texts via EE's core network for onward connection to other networks.

Apps can only communicate between users of that app. WiFi-calling just replaces the radio connection from your phone with a wireless internet one.