@OuDouay , on pay as you go, there is normally no refunds, you would have to speak to customer services to see if that is possible, but as @XRaySpeX has written, SIM cards have to be first activated in the UK for them to work, cannot be done from abroad. Your only other option is to send the SIM card back to UK to someone, who can then use it to make a chargeable call or text to activate it and then send it back to you. Why oh why do people think they can get a SIM card from the UK without activating and making a chargeable call or text before going abroad, thinking it would work is beyond me!
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
