Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Direct debit set up against my wishes

On the 5th of March, I telephoned EE Customer Services on 150 to update my bank card details as I received a text message informing me (as a PAYG customer) that it was expiring at the end of February.There wasn’t anywhere on the app or on my account ...

Resolved! How do i remove content lock without id or a credit card

No allowance added after subscription

I have ordered a new PAYG sim and inserted in my phone, with subscription of 8GB / £10 already made. I can't get any data connection and the allowance keeps showing zeron in my online account. I have tried restarting my phone, texted NOW to 150, bu...

Resolved! Help with PAYG please

Hi, could u please help. I would like a standard no frills SIM card which has nothing but the calling credit on it which I will put on as and when needed. I don’t need anything which will take any of my credit, if I put a tenner on I want a tenner le...

Is there any way someone can activate my data top up

Top up not working

No top up number is working and I tried so many ways no working and I don't loose my uk number

Resolved! no data

I’ve payed £10 for data but its just gave me credit how do I get data aswell

Resolved! EE top up cars

Where can I get an EE top up card for my Neighbour, EE shop on IOW do not do them.

Resolved! EE

how to load the EE card with a voucher because I don't know