Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 1363 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 1833 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 26384 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 14057 Views
  • 0 replies
  • 6 Helpful

subscription pack

can i use my credit on phone for my subscription pack this month as I have issues with bank for payment ?

omega63 by Visitor
  • 439 Views
  • 1 replies
  • 1 Helpful

How to get unlimited data os sim only customers

I am a sim only customer and I've come home to look after my ailing 88 year old mother..whom has no Internet installed ..I am a sim only customer..I brought my firestick with me..and a charming young man who arrived to install a personal alarm for my...

Lain3y22 by Visitor
  • 795 Views
  • 2 replies
  • 3 Helpful

Stop automatic top up

Доброе утро у меня на счету ЕЕ лежит 35 фунтов каждый месяц с меня автоматически снимает деньги за пакет который я не пользуюсь а пакет у меня стоит 15 фунтов пожалуйста можете отключить автоматическую снятия и вернуть оставшиеся деньги на карту 2203

Tima2 by Visitor
  • 440 Views
  • 1 replies
  • 1 Helpful

Resolved! Get a refund on money sent to disactivated account

I've been out the UK for a while and when I returned I refilled my ee account only to realise it has been disactivated, I asked the ee shop at the airport how to get my money back, they said its not possible, which cant be, I will be grateful if anyo...

7ubeir by Visitor
  • 379 Views
  • 2 replies
  • 4 Helpful

Resolved! I didn't use my pay as go minutes but where are they ?

There is no way I used up all my minutes, texts and data. It's play as you go with a rolling to up. I want to cancel my rolling top up. I don't have the money. I should have minutes and texts left ? I can see no way to see this information. It just s...

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Jdom84 by Investigator
  • 708 Views
  • 3 replies
  • 1 Helpful

Add on purchase error

Hi , been a customer for a long time. All of a sudden on my account I go to add on data and I am getting add on purchase error. I am on a pay as you go so I have got credit to buy one. I do live in the uk. Can anyone help thanks

Why I get charged £15.49 for 10GB

Online I’ve checked for 10GB it should cost £10 but I get charged £15.49 plus the data I don’t use does not roll over for the next months usage it never has done. 

Lilima by Visitor
  • 335 Views
  • 1 replies
  • 1 Helpful