If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Hi,I'm travelling to South Korea and need to use data on my EE Pay as You Go phone. In the EU, I can pay £2.50 per day to access my packs. Is there an equivalent scheme in South Korea (i.e. data add-on for PAYG customers) and what is the cost, please...
Hello,I previously subscribed to a £40 unli data, call and sms with a pay as you go sim. When it expired, I want to buy a cheaper pack which is PACK15. I already £15 credit on my account. However, when I texted 150 “PACK15” it replied “To buy your £1...
Previously, it was my understanding that, when one buys a PAYG subscription pack (e.g. 8 Gb for 10 GBP), these 10 pounds counted towards the balance and effectively gave one corresponding amount of data straight away. Now, it appears as though this a...
Hi! I’ve used the same EE PAYG SIM card every time I’ve been to the UK. But now I noticed that you have the 20GB for £10 summer deal if I get a new SIM card, so just went down to my local corner shop to purchase that. However, I don’t understand how ...
Hi all,Does anybody know what i can do here? I have tried to contact EE customer service but get cut off. They then send a text to request a callback, but then send a second message to say 'sorry something went wrong'.My PAYG sim card arrived in the ...
My elderly mother has a clam phone with an EE sim she has had for years. It's pay as you go & She tops up £10 every couple of months. She mainly uses it for texting. Why is she getting texts stating she will lose access? She is texting and topping up...
Have tried to add more data add-ons on both website and app for weeks and its just plain broken. This is an absolute pain in the A** and is a joke that it has not been fixed by now.
