Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

EE are killing me

I'm in Thailand. I keep my English number by paying DD every month. EE say they're going to to stop my number because I don't make calls. Yet I pay monthly so as to keep sweet. If EE stop my number, they will hurt me severely. I need to hurt them fir...

Where’s my bonus data?

I purchase a 15gb data pack for £15 that was promised bonus of 35gb extra with sms to confirm it. Now I got message this morning saying my 15gb has exhausted and I would need to add-on. Really? Where is the 35gb bonus?

Resolved! Can’t add my visa because of the valid day option

Hello, I’m a new user of EE pay as you go card. When I try to add my Visa card to pay money , I can’t find a 2030 option in the chart of the page. However my Visa card’s valid day is until 2030, but it shows the option only to 2029.How can I solve th...

Resolved! Simple Pay as you Go SIM

Hi - I'm trying to sort a new SIM for my grandmother. She's gone from a basic phone to a smartphone so her SIM doesn't fit. How do I get a normal old fashioned SIM where you top up £10 to get £10 worth of texts/calls?

Resolved! Network showing, but line not working abroad

Hi,Have EE pay as you go and for years the line has worked fine abroad, now not able to make or receive phone calls or text messages while in Spain, my account shows over £5 of credit.Any reason why???

Italy

Hi!Can you please inform: "How much is the call rate per minute calls from Italy towards uk ?EE number? and once the top up has been done how to activate the call options? Voice mail messages cost? which number to dial from abroad to listen voicemail...

Resolved! Text allowances and costs

I have a pay-as-you-go pack and I have the following queries: (a) Are spaces counted in the 160 characters allowed in a text? (b) Is my text allowance only for texts I send, or does it also include texts I receive? (c) My credit is charged for text...

PAYG top up

Hi there I hope someone can help me out. I top up £15 my PAYG sim but now it doesn’t show how much data, minuet or text I have and I didn’t get my %10 off discount.what am I suppose to do???

Upgrade to Smartphone PAYG from old Orange Rio 2.

Have been using an Orange Rio2 mobile for several years and would now like to upgrade to a PAYG Smartphone around the £100 mark (or less). Not a heavy user but Rio getting tired I think. Advice please about how to go about this. Recently visited loca...

Reconnecting

I have not used my pay as you go mobile phone for almost 11 months as i was away from UK. I am returning to U.K on 19th september 2022. Kindly let me know, if i can Top up and use my phone.