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Cannot buy data

Goreny
Visitor

‎05-02-2023 03:34 PM

I'm living outside of UK now. My account has 10£ on it however I'm unable to buy any packs or boost my account. Whenever I try to select a pack and top up from credit OR even with card, I get an error message. I do not want to call EE as I'm outside of EU and it might cost me a lot. Any help, especially online, appreciated.

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎05-02-2023 04:36 PM

Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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