Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Re: Proper PAYG not monthly cost

Ok, I didn't ask the question, but I am looking for similar information, so thanks for your answer.So, if you have a PAYG, it will get set up with a pack when you buy it? And then on day 30 of ownership you have to extend that pack? What happens if y...

Turkey

Hi my friend has abandoned me in Turkey. I have a pay as you go 15pound pack to use in the UK and the eu. I'm aware Turkey is not in the eu. How do I top up and buy data or calls and texts to use in Turkey please? I'm stranded here and I need to be a...

Pay as you go boost on Legacy tariffs

I have a pay as you go mobile on a tariff from 2013, it is now a low use mobile which I use abroad as the contract still gives me free roaming in the EU. I do though on occasion have to use it for a short period of time, mainly text messages. To rest...

PAYG SIM card expiry

Hi, I'm overseas and I have an EE (4G PAYG) sim card with credit, which is still new in the packet (purchased in Jan/2022). I plan to use it when I return to the UK later this year, so I would like to ask how long new PAYG sim cards remain valid? Th...

Wrong pack added

I needed to top up so I spent £30 on a new pack through the app. Unfortunately, I forgot to change the pack from a £15 to a £30 pack. I've only just realised this as my data is nearly gone. I have £15 of the original £30 left but will lose 60gb of d...

Adding a SIM to my account

Bought 2 Sims from Tescos. One for me: setup and working. Found a page on my ee account to add the number for the second sim for my daughter. Nowhere in my account is there a page for adding credit. I can only add credit to my phone number. So att...

Top up query

I am new to EE since I bought a GPS watch for my son. I thought I had topped up the sim with £10 but it says I have £0.00 credit, but a pack that will expire in 30 days. How do I get a simple top up that works until it runs out, rather than signin...

I have topped up my pay as you go sim

I have topped up my pay as you go sim ready for when my pack runs out in a couple of days but I’m wanting to cancel this sim now is there any way I can get the money back

I believe my pay as you go may be in hibernation, but I can't reach anyone.

I am abroad and unable to text 150 (error - 10) or call to figure this out, but I believe my number may have gone into hibernation. I have recently topped up but still unable to call or make texts.I was originally told by a salesman that my PAYG numb...

Transfer from T-Mobile

Can I transfer my old number to a new phone without going into a store? I have been trying to contact 150 but they are very busy