Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

EE has deleted all my data boosts amassed over several years

Hi all, Very frustrated with this appalling service. I have amassed gigabytes of data boosts over the many years I have been a loyal customer to EE. All of which was removed without explanation. I bought the weekly data pack for several years until E...

WiFi data

Hi I’m struggling to get data on my WiFi box pay as you go I have 45 pounds credit I’m stuck

Resolved! Can i send data to another EE pay as you go subscriber

Can I send a data package to someone on EE top up?

Top up didn’t activate my pack

Hi there, my recurring payment to pay my £10 everything pack didn’t go through so I manually topped u on the app for £10. It says I have £10 credit but hasn’t restarted my pack. Please could you fix this. Thank you!

Pin

Hi, I paid some credit and I got a pin but I do t know where to put it.

Voucher not worked

Brought a top up voucher and I texted it and it said It went through but nothin seems to be working? I've waited 24 hours n it's still not working

Resolved! how can I add a new credit card - EE page does allow it?

https://myaccount.ee.co.uk/app/manage-cards-payg

no balance

I used up my 30gb plan faster I had a balance of £22.60 I closed this plan and chose the 100gb plan and paid £7.40 extra. Why don't I still have a balance on my account?

Resolved! £10 payg sim only shpwing 5gb data, should be 20gb on current sale

Hi. I popped into the Eltham EE branch today and was sold a payg sim with the £10 plan, which I was told normalmy comes with 5gb data but currently comes with 20gb due to a sale which ends in "about 3 months". My EE app and online profile are both sh...

Resolved! New pay as you go sim

I have purchased a pay as you go sim from EE. The sim is activated but the £10 credit that came with the sim has still not been added. It’s been nearly 48 hours since activation, is there something more I need to do. I’ve got the EE ap and have also ...