Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

PAYG Auto top up

HiMy bank card is registered with EE and linked to my phone number. I switched PAYG packs and also texted "ALL PACKS" to 150 for EE to take my top up amount from my bank each month at the renewal date. I have not received any acknowledgement of thi...

Re: Data Packs

I have topped up my phone with £30 pounds I want the data pack for 30 it has gave me a £10 one which I don’t want

Resolved! I am using aEE PAYG 4GEE WIFI MINI

How can I register it so that I can use over 18 sites. I can confirm that I am over 18 years old.

Re: EE live chat

Hi!I have also payed and haven’t seen my top up increase.

Data not working

I bought data on my phone early this morning but hours later the data is still not working and I need it within the next hour as I need to use maps when travelling. How can I fix the issue? Important

Resolved! Prices of 7 day data add-ons for PAYG customers in Brazil

I am travelling to Brazil - Rio De Janeiro - on Monday 12th September. Can anybody please confirm the prices of 7 day data add-ons? I would like to know in advance so that I can topup my credit in the UK in order to purchase a data add-on in Brazil. ...

Resolved! PAYG no option to purchase packs

Until recently I have been on PAYG 3G because I was migrated from Orange and I was still using the Orange sim card. I could only purchase add-ons and not packs which I understood was correct. Today my sim was changed to PAYG 4G. However I can still o...

4g Wi-Fi box

My Wi-Fi box still shows I’m connected but has no internet how do u top this up

Strange problem with my sim card

I have a PAYG EE Sim which is behaving strangely. I can't dial 150 from it, can't receive calls or texts. I can however make calls to other phone numbers.I've read some forum posts that say my sim might be hibernated. Is there any way I can tell for ...

Pay As You Go Pack Renewal

I purchased a SIM card today as well as the £20 PAYG pack. The credit is sitting in my account however it is saying I have the £20 pack as my selected option. Why is the pack not activating or renewing? There’s enough money and it’s selected