Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

EE Flex Data Add On

I have added £10 credit to my son's flex plan so he can get more data but I can't work out how to add more data - there doesn't seem to be an option to use this top up for anything so now I just have £10 sat there.I texted ADD DATE to 150 but they as...

PAYG sim cards

Hi,Going to South Africa on 2nd November for 18 days.Going to buy a cheap PAYG phone from EE as I don't want to either damage or get my smart phone stolen.Can I buy the phone and bundle now and activate it the day before I fly?, and what is the best ...

Resolved! Wish to carry on with my pack but reduce it to £20 a month

Hi I wish to carry on with my pack but reduce it to £20 a month

Resolved! Text message marketing number

I get text message marketing offers regularly and sometimes use them when I know I'm going to be using a lot of data. However the last few times I have received these offers when I try to reply I get an error message saying that the phone number is i...

Resolved! EE Sim

Hi EE,I would like to ask I ordered a free EE Sim and I mastiakly pressed on the £10 bundle will I have to pay when it comes?

Resolved! Link my payg account to my 4gee Wi-Fi

Hi,is it possible to connect my phone data with my 4gee mini Wi-Fi router or a least link the account for ease?Cheers

Packs

I have topped up £10 and went to buy a pack and its not letting me choose one?when you text 150 PACK10 then YES after that nothing happens

New customer

Hi. I’m a new customer and I was wondering if I would be able to use the same number I have with ee. I also wanted to know how long it would take for my sim to arrive and would it start working immediately?

Resolved! How many words makes a text msg?

Can Someone please tell me How many words/letters count makes a text msg? Before I get charged for 2 text msg sending it in 1 message? Thanks

Resolved! Please help work out my PAYG Pack start date thank you

Hi everyone, Please could you help me with the working out of my pack start date?I know that my previous pack started on the 22 of August and it was due to end on the on the 21st of September.However I started a new pack today 02/09/22 and due to end...