Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Can't send Picture and gif messages

How can I post pictures photos and gifts on my messages

Re: Withdraw money from not active PAYG account.

What is the legal basis for this non-refundable Credit if the account is Pay As You Go? Is this fair under Consumer Law? Has somebody raised this with Trading Standards?

Resolved! Data

I want to top up another sim card with data for a security camera,but have not been able to

Resolved! Phone usage

Hi I know only the last 30 days usage is currently listed on the my EE, I was wondering if there was a way to see call or text history for a longer period than that ?

Replacement SIM

I have an old 3G Orange phone and payg sim (larger shape). I have purchased a new 4G phone and need a new smaller size SIM. How do I acquire a replacement SIM which retains the credit from the existing SIM

Resolved! I can't call or text 150 from my phone anymore

If I try to call 150 to check my balance and top up it tells me 'it looks like you don't have enough credit to make this call right now you'll need to top up first,' and if I try to text balance to 150 the text doesn't work. Not sure how to top my ph...

Content control

Please could someone give me specific instructions how to turn off content control on my SIM only PAYG WITHOUT just providing a link to the page that tells me how to do it? I have logged onto MyEE and there is NOT an option to adjust content control ...

Information on help for charity

Hi I'm a trustee for a charity run nursery, and the nursery is in dire need of a mobile phone. This will be used to keep in touch with parents and to use to update their apps/social media pages. Please can someone contact me to see what is available...

Keeping Data only Sim on Backup Router

Hi, I've got a 12 month EE Data Only Sim https://www.amazon.co.uk/gp/product/B09BFXRM4C/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1 which I uses as backup for my internet service. It's installed into a Huawei 4G router.Fortunately my main interne...

Resolved! WI-FI WORKS BUT NOT THE MOBILE DATA ON MY IPHONE 6 OR 7

Hello,I had an iPhone 6 - with a ee sim and a 'pay as you go' plan. The wifi on my phone works perfectly but when I leave the house the mobile data just does not work. Says 'no internet connection'. I thought it was the phone but now I have an iPhone...