Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Got dongle caint seem top it up

PAYG data SIM usage unavailable

Hi, I have just had to buy a new 12 month data SIM because the old one deactivated after 6 months and now I am unable to access the data usage page (it says it is forbidden), can't register the sim on the website (it simply does not accept registrati...

Resolved! Data

Hi. Already for a couple of days I try to top up mobile data from my ee account. But there I see message like Sorry........I need data to use outside from my house, please help me to buy data

Keep number between top ups

Hi,I don’t live in the UK so just need my phone a few times a year. How long between top ups before I loose the use of my SIM card and the associated number. I don’t want to have to get a new number on each visit.

Resolved! Pack!!

Hello, i cant top up i want to make a pack but the website keeps saying theres an error

How could i use my credit of £15 as add on

Bought an EE card from Sainsbury

I bought an EE card from sainsbury with £15 credit. how or where to I activate?

Cannot make a payment for a data pack

I have been unable to make a payment for the data package for 2 days now! I can't access payments and i want to know if there is a solution or should I get another sim

how to prevent pre-paid data sim (12 months) auto deactivating at 180 days?

I bought pre-paid data-only sim card, 120 Gb for 12 Months (Argos £50). I understand from comments on Argos & Amazon that some people are having problems with these cards auto deactivating after 180 days with total loss of internet. I'll be at 180 da...

About my bundle

About 1 week before my bundle had finished. I topped it up so when it finished the top up would go straight across to pay it. But Instead when I was ringing people it took the minutes out of the credit even though my bundle hadn't finished yet. And I...