cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How can I cancel my PAYG plan without calling?

Lewina
Visitor

Hello-

I used EE usim when I was in the U.K and now I came back to Korea. When I buy my sim card and plan, they asked me how long will I you use, so I answered 6 months. Also, I received a message about 'If you decide to leave you'll need to use this or you will lose it.' in 31th Jan.

My payment was PAYG so I thought this contract will be end after 6 months automatically and I don't need to contact to EE if I want to leave this contract. 

Tell me the way to cancel my contract without calling to 150. Cuz I don't want to call from Korea 😞

If you can help by e-mail(or anything else), please let me know your e-mail address.

Thank you

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

As you are on PAYG you have no contract. Just stop using it & don't top-up. It will be deactivated after 9 months of non-chargeable use.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

As you are on PAYG you have no contract. Just stop using it & don't top-up. It will be deactivated after 9 months of non-chargeable use.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP