How can I cancel my PAYG plan without calling?

Lewina · ‎09-02-2023

Hello-

I used EE usim when I was in the U.K and now I came back to Korea. When I buy my sim card and plan, they asked me how long will I you use, so I answered 6 months. Also, I received a message about 'If you decide to leave you'll need to use this or you will lose it.' in 31th Jan.

My payment was PAYG so I thought this contract will be end after 6 months automatically and I don't need to contact to EE if I want to leave this contract.

Tell me the way to cancel my contract without calling to 150. Cuz I don't want to call from Korea 😞

If you can help by e-mail(or anything else), please let me know your e-mail address.

Thank you

XRaySpeX · ‎09-02-2023

As you are on PAYG you have no contract. Just stop using it & don't top-up. It will be deactivated after 9 months of non-chargeable use.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎09-02-2023

As you are on PAYG you have no contract. Just stop using it & don't top-up. It will be deactivated after 9 months of non-chargeable use.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)