Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Unable to

hi,i just topped up my number but cant make a call. kindly investigate cause I need to make an urgent call.thanks.J

My data allowance has drastically reduced?

I have been boosting my allowance for years and it had got up to at least 13.5GB (thats the last I remember it had got up to and I know I have boosted it a few times since) it was that but now my allowance is only 3GB? Can anyone explain why? It make...

I have topped up my phone £10 but I did not want a booster pack

I have just topped up my phone £10 and it automatically went on my booster pack I do not want it to go on my booster pack I just wanted to top up on my phone how do I remove it please

Subscription Pack

I currently use the £20 subscription pack each month for £18 on a direct debit. I’ve seen today that the £20 pack gets 70gb of data instead of the usual 30gb of data - can existing customers get this or only new ones?? @jj11801jj

Mobiles not working

Hi, My son has two Alcatel mobiles, both with EE Sim Cards.I got a £10 EE voucher today to load it onto the newest mobile, but both mobiles are not working - can't even dial 150 to top-up the 16-digit voucher code.I suspect both haven't been active f...

Resolved! PAYG credit,

I put £10 on my old sim card and the money was taken but sim won't work, says not registered, does anyone know how i register it?

Please cancel my auto renew £10 pack for pay as you e

Please cancel my auto renew £10 pack for pay as you go

Resolved! Cannot buy subscription on My EE

Hi I am signed into My EE and have £15 topped up. I click to choose a subscription pack and the website takes me to a page with a caption saying ‘Choose a subscription pack - pay by direct debit…’ and below only help options. There is no option to pu...

Keep EE number when moving from PAYM to PAYG?

Hi i've got an old Pay monthly plan (from Orange btw!) which I want to migrate to a PAYG plan. WHILST keeping my existing number.After some toing and froing it is now on a PAYG account. How do I buy a PAYG plan for it whilst keeping the old number?

Resolved! Getting error 0. After not using the SIM card for a long while

Getting error 0I have not used the SIM card for a long while. Added credit, got a single, got a phone number, got a EE network. But, still get error 0 when trying to send a text. How do I check that the SIM is activated and working?