If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Hello, I have decided to try and buy a pack for my pay-as-you-go phone, but any time i try to look at the packs section on both online and the app none appear. I can text 150 to get a list of packs using ALL PACKS and i will get a text back with a li...
I'm really disappointed because before Christmas my £5 everything pack didn't renew. I spoke to an online advisor who made the problem worse by removing it altogether. I then phoned 150 to be told that the everything packs were old and that they'd st...
Hello,Today, I bought a £15 pack but I am unable to make phonecalls or texts.Here's a screenshot of what I get when I text BALANCE to 150. What am I supposed to do? Thank you.
I used to travel to the UK and Europe from USA at least once, usually twice a year. In 2017, I purchased an EE SIM to use in an older iPhone I have, and used that phone every time I travelled. I haven't used it since March 2020, for obvious reasons, ...
After many months of not topping up my daughter has finally got around to doing so. £10 credit is now showing on her account however she is unable to do anything further. It will not allow her to purchase a pack and it won’t allow phone calls through...
