If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Hi. I popped into the Eltham EE branch today and was sold a payg sim with the £10 plan, which I was told normalmy comes with 5gb data but currently comes with 20gb due to a sale which ends in "about 3 months". My EE app and online profile are both sh...
I have purchased a pay as you go sim from EE. The sim is activated but the £10 credit that came with the sim has still not been added. It’s been nearly 48 hours since activation, is there something more I need to do. I’ve got the EE ap and have also ...
I got a PAYG SIM from EE a couple months ago and after suffering a lot of problems I want to close my account and make sure I will not be charged anything. I recently received a call from someone claiming to be from EE who claimed they could reduce m...
I started last month with a 15 gb package, used my phone all month, and re upped this month and it says 15 gb rolled over so now I have 30? Did something not connect correctly? Why does it not say I’ve used any data? What’s going on?
Hi! I am new to EE. I mistakenly topped up my account with 30 pounds, and I wanted to buy a bundle of internet for 30 pounds. When I try to buy a pack using credit nothing happens.
I’ve gone to top up my phone but accidentally added £10 to my credit but then tried to use that to top up with but it wouldn’t let me so I’ve had to pay again for my top up so I just have £10 of credit that I don’t know how to use
Won't let me top up
I topped up someone else’s phone and got a text saying it had been successful but they got one saying it hadn’t as they didn’t have a PAYG Pack, all I want to do is put some credit on their phone
