Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Is my PAYG data sim 5G

I have a 30GB preloaded EE data sim. Is this 5G enabled ?

top up

just topped my daughter phone up by £20 got 10gb but no calls or txts doi have to buy calls n txt seperatly ?

Resolved! Replacing a sim card

Can someone answer this question please. My husband gave me is phone, which he bought from Virgin on a monthly contract. Can I replace the Virgin Sim card in the phone, with a pay-as-you-go Sim card from EE. As I have a pay-as-you-go account with the...

Added value but no service

I already added value 10 pound, but still no service, but saw my account have 10 pound , how to use this 10 pound value?

Can't send Picture and gif messages

How can I post pictures photos and gifts on my messages

Re: Withdraw money from not active PAYG account.

What is the legal basis for this non-refundable Credit if the account is Pay As You Go? Is this fair under Consumer Law? Has somebody raised this with Trading Standards?

Resolved! Data

I want to top up another sim card with data for a security camera,but have not been able to

Resolved! Phone usage

Hi I know only the last 30 days usage is currently listed on the my EE, I was wondering if there was a way to see call or text history for a longer period than that ?

Replacement SIM

I have an old 3G Orange phone and payg sim (larger shape). I have purchased a new 4G phone and need a new smaller size SIM. How do I acquire a replacement SIM which retains the credit from the existing SIM

Resolved! I can't call or text 150 from my phone anymore

If I try to call 150 to check my balance and top up it tells me 'it looks like you don't have enough credit to make this call right now you'll need to top up first,' and if I try to text balance to 150 the text doesn't work. Not sure how to top my ph...