Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

>Pack renewal

Keep getting texts to say i need to top up so that my pack can be renewed but i already have enough credit for it but it still hasn't renewed, very frustrating

How do I get a subscription?

Hi all,I just moved to UK and bought an EE sim-card from airport. I've already registered an EE account and my new number. My question is how do I get a subscription with my new number? When I try to shop new subscription pack, they will send another...

Unlimited calls

Hello , I have recharged with 15 pounds package in which I got unlimited texts and unlimited calls in uk for a month , and now it’s been just 24 hours after my recharge and I am getting a message on the phone “you don’t have sufficient balance to ma...

Top up not being recognised

I have been invited to top up my credit to receive free minutes and text. I have done this but the minutes/text have not been added and I’ve also had another text reminding me to top up. I’ve checked and my top up has been added to my credit.

Activate sim - no button or place to do this on website

I cannot see where you activate a sim on this website. Can someone please help?

My pay as u go number stop getting text

I m not getting massages on my pay as u go number can u let me know what to doo

Data pack has not been renewed

On the 27th I received a text stating that my pack will be renewed the next night. As it usually does. However on the 28th and 29th I received a text stating that is to use my data I need an add-on or pack. Now my data has gone to 0 from around 98gb....

I want free reaward on minites

I have been. A customer for a wile but my minites are running out well to b quik I want to get a minites reward like use to with o2 I am thinking of changing over to another network as I haven't had a reward I nead minites can you give ms a free mini...

Packs

I had 30gig of rolled over data on my packs and topped up just £5 to put me on for 4 days until I could top up my £20 but I lost all my data and have started all over again, why did I lose all my data? Thanks

Re: What’s EE Data Rollover and how do I get it?

I stopped my £10 recurring pack so I could get a £15 one and soon as I added a £15 voucher it took £10 and started the one I had just stopped