Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Text message marketing number

I get text message marketing offers regularly and sometimes use them when I know I'm going to be using a lot of data. However the last few times I have received these offers when I try to reply I get an error message saying that the phone number is i...

Resolved! EE Sim

Hi EE,I would like to ask I ordered a free EE Sim and I mastiakly pressed on the £10 bundle will I have to pay when it comes?

Resolved! Link my payg account to my 4gee Wi-Fi

Hi,is it possible to connect my phone data with my 4gee mini Wi-Fi router or a least link the account for ease?Cheers

Packs

I have topped up £10 and went to buy a pack and its not letting me choose one?when you text 150 PACK10 then YES after that nothing happens

New customer

Hi. I’m a new customer and I was wondering if I would be able to use the same number I have with ee. I also wanted to know how long it would take for my sim to arrive and would it start working immediately?

Resolved! How many words makes a text msg?

Can Someone please tell me How many words/letters count makes a text msg? Before I get charged for 2 text msg sending it in 1 message? Thanks

Resolved! Please help work out my PAYG Pack start date thank you

Hi everyone, Please could you help me with the working out of my pack start date?I know that my previous pack started on the 22 of August and it was due to end on the on the 21st of September.However I started a new pack today 02/09/22 and due to end...

Missing data on £10 PAYG pack

Hi there. I bought a £10 PAYG pack last week which, as standard, comes with 5GB of data. The current offer is a increase to 20GB and showed in my allowance last week. Today it's showing only 5GB with no signs of the extra 15GB on either the app or th...

Cant buy data packs

I have recently tried buying the £10 ee data pack and every single time I pay for the pack the payment isn’t successfull I tried on multiple different cards which also didn’t work, help is need asap

Free boosts

Why do I have lots of 500mb free boosts saying they are pending? I do not want to have to buy more data when I should have enough if boosts were applied.