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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1562 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 2222 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 26912 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14302 Views
  • 0 replies
  • 6 Helpful

New subscription

Im new to EE and have run out of data only two days into my subscription pack. So I have bought a new pack with 5Gb of data. I had a text confirming this but my phone still shows 0data. I appear to have access to the internet etc. Do I need to do any...

Smp80 by • Visitor
  • 309 Views
  • 1 replies
  • 1 Helpful

Unable to receive international text on PAYG

I received a call from an EE operator offering to change my PAYG package. Since speaking with him, I can send, but not receive texts to overseas. I have switched the SIM card to a different phone, but this still does not help. 

tracey510 by • Investigator
  • 879 Views
  • 22 replies
  • 0 Helpful

pay as you go subscription pack

I have only ever used my android phone up to now as an emergency pay as you go and used wi fi where I have found it in a public setting when on the move.Am going to Spain shortly. I am considering taking out an EE subscription pack for use in uk and ...

Fradgers by • Visitor
  • 449 Views
  • 1 replies
  • 1 Helpful

Unable to get data

I have £5 in my credit, how do I use it to buy data Also cancel my initial pack.

19753 by • Visitor
  • 331 Views
  • 1 replies
  • 1 Helpful

>Pack renewal

Keep getting texts to say i need to top up so that my pack can be renewed but i already have enough credit for it but it still hasn't renewed, very frustrating 

How do I get a subscription?

Hi all,I just moved to UK and bought an EE sim-card from airport. I've already registered an EE account and my new number. My question is how do I get a subscription with my new number? When I try to shop new subscription pack, they will send another...

Unlimited calls

Hello ,  I have recharged with 15 pounds package in which I got unlimited texts and unlimited calls in uk for a month , and now it’s been just 24 hours after my recharge and I am getting a message on the phone “you don’t have sufficient balance to ma...

Vaibhav2 by • Visitor
  • 357 Views
  • 1 replies
  • 0 Helpful

Top up not being recognised

I have been invited to top up my credit to receive free minutes and text. I have done this but the minutes/text have not been added and I’ve also had another text reminding me to top up. I’ve checked and my top up has been added to my credit. 

Tc1964 by • Visitor
  • 334 Views
  • 1 replies
  • 1 Helpful
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