Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

unable to ring 0800 numbers

When I try ringing a 0800 number it says I need to top up my credit??

use of data from subscription packs in South Africa

I have a 20pound subscription pack with data rollover.I have 97.1 GB available out of 104GB and have reached the maximum of free boosts. Can I use this in South Africa and If I can't will I lose all that I accumulated if I cancel? Thanks

I can't use the credit that I have put

Hello my phone number *********** has ended the contract that I had monthly, I have entered my EE application and I have recharged £15 and they appear there, but I cannot make calls or send text messages. because when I do it I get a message that I d...

Resolved! Subscription pack not activating

Hi,I have had a new SIM card and when I got it I purchased a subscription pack. I have tried accessing data, making a call and sending a text and it hasn't activated. I have also texted balance to 150 (as per another thread here). Anyone know anythin...

Resolved! Top up my pin

I need to top up my pin for my phone But I don't no how to do it .Could you please help

Hi

I have topped up 20 quid and I want to buy a pack and it's not letting me

Resolved! New SIM for old phone

I have an old Samsung flip phone that I bought from an EE shop during the age of the dinosaurs. I have since transferred that number to a new phone, but I would like to re-deploy the old phone for just receiving text messages (not sending). I don't k...

Community

Hi, I topped up my account last Thursday with £40 and bought an additional internet package, I got a text message confirming the purchase of the package and that it was turned on but today I noticed that the package does not work and there are no fun...

Number changing to pay as you go

I have asked EE to change my number to pay as you go. How can I check when this has gone through?

Top up

Check out the £15 pay go package. If you only recharge £5 or £10, you can make calls or send text messages at the standard rate until the balance is used up. The £15 package will not be activated, right?