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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2502 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 4245 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 15510 Views
  • 0 replies
  • 6 Helpful

Resolved! Cannot buy subscription on My EE

Hi I am signed into My EE and have £15 topped up. I click to choose a subscription pack and the website takes me to a page with a caption saying ‘Choose a subscription pack - pay by direct debit…’ and below only help options. There is no option to pu...

Mpb22 by • Investigator
  • 1270 Views
  • 13 replies
  • 0 Helpful

Keep EE number when moving from PAYM to PAYG?

Hi i've got an old Pay monthly plan (from Orange btw!) which I want to migrate to a PAYG plan.  WHILST keeping my existing number.After some toing and froing it is now on a PAYG account.  How do I buy a PAYG plan for it whilst keeping the old number?

pacman27 by • Investigator
  • 804 Views
  • 5 replies
  • 0 Helpful

Resolved! Getting error 0. After not using the SIM card for a long while

Getting error 0I have not used the SIM card for a long while. Added credit, got a single, got a phone number, got a EE network. But, still get error 0 when trying to send a text. How do I check that the SIM is activated and working?

Fm88 by • Investigator
  • 628 Views
  • 5 replies
  • 2 Helpful

Prepay account balance

I had a balance on my prepay account that I have not used since May.  I have just checked my balance and it would appear that it has been adjusted off my account.  How do I get my money back, surely EE cannot just claim my balance? 

subscription pack

Payment for my monthly subscription pack hasn't been taken so I have data etc. I have got enough money in the bank so unsure why this has happened. When I try to make payment myself this message come up. Anyone else having the same issues?  

Leah0809 by • Explorer
  • 471 Views
  • 3 replies
  • 0 Helpful

SIM local airport

I bought a SIM local pack from the airport. Need to extend the date of use for 7 more days once it runs out. Can’t log into EE as I have an old account from last time I was in the UK. Says to top up £20. How do I do this without logging in?

Jo304 by • Visitor
  • 443 Views
  • 1 replies
  • 1 Helpful

Top-up

I have topped up £15 on my account but not sure what it gives me and how to get the pack, could anyone point me in the right direction? 

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