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Subscription pack

SUG60
Explorer

‎27-02-2023 07:24 AM

I thought I had cancelled the £20 subscription pack but Customer care told me i still have it and just need to switch  to change to the £10 pack but the account says I don’t have a subscription pack. It’s for my fathers phone which I don’t have access to so I don’t have the 150 option. Can anyone advise?

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎27-02-2023 09:40 AM

Hi @SUG60 

Thanks for coming to the community. 

Are you able to select another pack in the My EE account? 

Can your father text ALL PACKS to 150 and reply using the pack code he would like to activate?

Leanne.

SUG60
Explorer
In response to Leanne_T

‎27-02-2023 06:08 PM

I’ve managed to solve the problem through customer services.

Thanks!

0 Helpful
Leanne_T
EE Community Support Team
In response to SUG60

‎28-02-2023 07:51 AM

Thanks for coming back and letting me know @SUG60 

Leanne 🙂

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