Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! SIM will be made inactive if there is no activity

I have a PAYG WIFI Hub. It's my back-up. My second last activity was Feb 2022 due to home broadband went down. My last activity was October 2022 when I found out my SIM was made inactive due to no activity. Yes, I forgot to use the WIFI at least once...

Add on in flex plan

My daughter has a £15 flex plan but for some reason her account shows she has £20in credit but I am unable to add data add ons via the Web page or app - help please as to how to add additional data without changing the plan?? Or can I link to my acco...

Refund credit

Even though my sim card didn't work, I loaded £5 credit. I want a refund to my credit card. How can I do that?

SIM be cut off

HiI forgot to pay the bill and now SIM is be cut off.it's saying no service I can't make or receive calls or texts I tried the fast top up page but it's not accepting the numberThey said there is a bug in fast top up pageI don't know what to do I ne...

Missed my top up day

I got the date wrong and did not top up in time for my package to renew, what do I do?

Top up hasn't gone on

I put a top up voucher on my phone on the 21/12/2022 to carry on with my £15 pack to renew on the 22/12/2022 but it's saying I've got no credit to make calls what can I do

Resolved! No Service SIM card

my SIM saying No Service because I haven't uploaded for 3 months but when I'm tryna make a upload site not recognize my number how I'm gonna turn on again please help

Sim issue - connects to network but can't make/receive calls or SMS

I live between Sweden and UK, and have a prepaid EE sim card that I used to use as my main one. During the whole covid shenanigans when I was stuck In Sweden I got a Swedish phone number as my primary but still use the EE one as a secondary sim and s...

Need help finding out where my credit has gone

I recharged my account with 10 pounds and subscribed to a package of 5 pounds, but I did not find the remaining 5 pounds

Resolved! EU roaming on a PAYG £10 Data Pack?

Hello. I've had a SIM-only £10 pay-as-you-go Data Pack since Nov 2019. I will be travelling in two weeks' time to the EU, just a 5-day trip. Could you tell me, please, if my Data Pack allowance will allow me to send/receive text messages and Whats...