Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

PAYG to contract

My 90 year old mother in law isn't able to go to EE as often as she used to due to mobility issues and she's run out of credit a couple of times. Is it possible for me to pay for a phone call only contract on her behalf? (she has no knowledge of inte...

Bună seara am cumpărat un sim EE ieri și am încărcat cu 15£ dar nu nu pot activa

Pay as You Go SIMS

I have moved overseas & visit UK up to twice a year (for a month at a time). My current monthly contract with EE ends soon so I am considering getting a PAYG SIM which I can then use while visiting. I only use this phone on WiFi when living abroad fo...

Resolved! New PAYG Number Added To My EE

Hello, l've been managing & topping up my old mobile phone number from My EE for ages. Recently, I bought a new SIM with a new number for my new phone, and I'd like to keep both numbers & manage both from My EE. I added my new PAYG number to My EE,...

Messages not sending

Hello I am abroad and have been since January. First time I’ve switched my phone on today. I have credit but messages won’t send. Please help with what to do!

Mini wifi

I cannot get my mini Wi-Fi to link with my account and therefore top it up with data. I got somehow to put £30 on it last wk which didn’t actually give me data so had to go through multiple online conversations with EE to get it changed. How do I eas...

Top up SIMS data online

We have 48 4G routers that have been transferred to us. I need to be able to monitor the SIMs in them and top it up either remotely or automatically. At the moment, I'm told I have to call and manually get data applied for each SIM. That can't be rig...

Resolved! Unable to call or receive calls from Spain

Hi. I was on contract until yesterday when my phone went to Pay as You Go. I have moved to Spain and I wanted to keep my UK number going. I have topped up my phone with credit, I am, however, unable to receive texts or calls, or make calls from Spain...

I am abroad and i can't top up

Hi all, I have a problem. Currently am abroad and i have big issues to top up my pay and go EE sim card. I have a voucher code worth of £30. I also top up my account with £10 but i can't make any calls, receive or call to 360 to use the voucher code....

Pay as you go

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