Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

New sim and can't pay for pack with credit

Hi all As the subject says. I've just arrived from overseas and bought an EE sim. It won't allow me to use my South African passport to buy packs so I bought a voucher for £20. I've inputted it and it shows in my credit now. I then go to purchase a £...

I lost my roll on data.

I lost all my data

Resolved! Where to find an EE shop with Top-up logo

Hello, Just bought an EE mobile broadband for in Northern Ireland. 120Gb, so for the moment enough but where do I find an EE shoop with the Top-up logo to get more data when the 120Gb is finished? Thanks, Eugene

Outgoing calls barred - please help!

I am a pay-as-you go customer and currently abroad and my calls are barred. The message says 'outgoing calls are currently barred on your calls' It is certainly not my handset and I have over £20 credit in my account. I see a large number of people w...

5 day coverage

I need coverage from 22/7 (when my £20 pack ends) until 27/7 when I return to Australia. What's the cheapest way to get this (I only need to use my phone for directions to the airport!)Thanks.

Resolved! Elite 20gb sim

Hi does anybody know how I can apply the 20gb £10 pack from Elite distribution please. I only have the 5gb up to no

£30 pack

Apologies if this is in the wrong location. How, when I have a £30 payg sim that renews today to give me 100gb allowance, do I have 60gb remaining? It literally renewed 20 minutes ago, was nowhere near used up from last month but I only have 60gb whe...

Resolved! 5GB data, Unlimited texts, 500 min

If you use all of your 5GB data (lets say playing apps/games while you do not have wifi connection) can you still make phone calls and send texts while not on wifi?

Can’t buy a pack with top up credit

Is there a problem with the EE back end today? I topped up my account with £30 credit and tried to buy the £30 / 100GB Pay as you Go pack. Both the website and the mobile app says that the purchase cannot be completed at the moment and I have not bee...

No mobile data after ordering new pack on new sim

I just bought a new EE sim card and topped up the £15 card with 15 GB data and unlimited calls and texts but my mobile data isnt working. Showing as on on my phone and everything lo0ks turned on or set up so not sure whats happening. Anyone any idea?