Automatic Card Payment Not Working

Martin1783 · ‎06-03-2023

I have an EE pay monthly sim. Seems like my automatic payment did not come off this month. Also myEE isn't processing a manual card payment? Phone is not connecting mobile calls, saying "You have insufficient credit,"? Is this an ongoing issue? Haven't been able to use my phone all day.

Cheers

Martin

XRaySpeX · ‎06-03-2023

You don't have a Pay Monthly SIM; you have a PAYG SIM whereby you pay every 30 days by direct card payment.

What does texting AL to 150 from it fully report verbatim (it is free)?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Martin1783 · ‎06-03-2023

Your current balance as of today 20:24 is £0.00. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Martin1783 · ‎06-03-2023

So yes I have no credit, the automatic renewal seems not to be going through. I did receive a text on Friday to say it would be going through but it has not. I tried to just purchase a pack to start it up again but that just took me to an Error Page.

Katie_B · ‎07-03-2023

Hi @Martin1783.

What error are you seeing when trying to make a manual card payment?

Speak soon,

Katie

Martin1783 · ‎07-03-2023

Seems to be working again today. Thanks for getting back to me though.

Katie_B · ‎07-03-2023

That's great to hear @Martin1783.

Have a great day,

Katie