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Payments and billing

Theresawolfe
Visitor

‎04-08-2026 01:59 PM

Hi can someone help me 

I haven’t paid my monthly  phone bill so I told them can I have a payment extension for 30 days which they have approved, because I can’t afford it right now, but when I check my balance to 150 it still says I have unlimited data,calls,texts however they’re not working, how can this be resolved ?

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎04-08-2026 03:22 PM

A payment extension of 30 days will correspond to a suspension extension of 30 days. When you finally pay what you owe the suspension will be lifted, usually within 2 hours.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Peter_W
EE Community Support Team

‎04-08-2026 04:21 PM

Welcome to the Community, @Theresawolfe 

An inability to pay promise should coincide with the bar being lifted from your account, but we do recommend this can take up to 24 hours.

It's worth a restart of your phone too, as occasionally it can get stuck at the handset level. 

If you still have no luck from there, there's a chance this may need to be lifted manually, or it's suspended you for a different reason like exceeding your credit limit. 

If you get back in touch with our team, they'll be able to check over everything for you.

Peter 

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