Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Contract

Hi there, Can anyone send me the contract for my mobile number XXXXXXXXXX [Mod Edit: Removed mobile number from public post]

EE bill

i had an 24 months contract for £82 a month unlimited everything i have 12 months remaining on the contract i logged into my EE app today it says that i am going to be charged £88.46 a month will this last me for the remaining 12 months of my contra...

Looking for a cheaper option

Mis sold a contract in EE store.

I went into an EE store and was told I could upgrade to a SIM only deal (which I wanted) and the cost of £19PCM (which I chose). I was advised that this would start on the 02.03.2024. I then have a signed contract confirming the T&C's of the new deal...

Resolved! Bill

How do I find out my direct debit date

Info to 85075

Hi I sent the info to 85075 text to check how much was outstanding on my contract. I’ve received a text back telling me the amount and that I will receive a final bill? I don’t want to leave EE! Was just curious what was left on the contract. will th...

Final Bill

Hello,I have cancelled my contract as I moved out of the country. It seems that EE sends the final bill via post, but I am not able to retrieve this as I have already moved out of the country. I am also unable to contact EE via phone as I will be cha...

Resolved! Taking over contract from ex

Hi my ex has my phone contract in their name. It is a sim only contract. I would like to take it over but they are refusing to help me and won’t call EE with me or authorise me to speak with EE. What can I do? It is yet another control tactic in a lo...

Resolved! Charges changes on my number

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Re: How to live chat with EE team ?

Hello, I am unable to make a call or text EE. I got my phone and sim today and already the app shows that i owe 178GBP? To make matters worse, I have an sms from EE saying "Hi from EE, your phone usage is higher than usual. If this continues, you may...