Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Removing multi line discount

HelloI have two contracts with EE, both of which have EE Perk discount, and one also has a multi line discount. I want to upgrade the one with the multi line and continue to use my perk, however none of the plans will allow me to apply the discount. ...

Resolved! Failed direct debit

Got a message this afternoon to say my DD had failed on my EE account. I’ve never had any issues paying direct debit before and after checking my bank there was enough in my balance for the bill to be paid. I can not get anywhere on the app or websit...

Resolved! c o n t r a c t

want to cancel mobile contract and subscriptions as I want a pac code to keep number to move to another mobile provider Thank-you Megan [Mod edit: removed personal details]

Resolved! Paying Too Much For 25GB SIM only

I am paying £30.21 per month for 25GB SIM Only.Online today (01 Apr 26) there is an EE SIM Only deal for £19 a month / £21.50 from 31 March 2027 / £24 from 31 March 2028.Or Online today (01 Apr 26) I can have an unlimited data EE SIM only deal and n...

Resolved! Billing my bill as risen from £37 To £57

My bill, as increased by 20 pounds. How can this possibly be? It was 37 pound. It might have even been less, it is now 57 pound.I don't understand and I can't find any information i have been on the app and it doesn't work or it doesn't want to discu...

Resolved! Pounds and Pence price increase

I've just had the email through about the price increase from March. I have 3 sim-only accounts with EE and have since around 2020, so all out of the tie-in period. It appears that EE have changed the way they are increasing prices, away from the CPI...

Resolved! No answer to phone call to EE

Sat for an hour why they don’t answer my call very rude was wondering why think I’m being well over charged may leave very soon

Resolved! Struggling to pay

I’ve been off work beginning of the year, I’ve been really suffering from mental health and in which case I find it really hard to read and concentrate also I’ve been suffering from sleep deprivation and being able to get out anxieties forms and pape...

Resolved! Upgrade

Read moreI have just upgraded to a sim only deal. Will my current contract cancel automatically when the new sim comes I have just upgraded to a sim only deal. Will my current contract cancel automatically when the new sim comes

Resolved! Upgrade confusion

I’m just coming to the end of my pay monthly contract. I have 2 numbers / devices attached to my account. Looking to move to a SIM only deal on both numbers 1. using the app or web, it seems like I can only upgrade one number at a time… is this cor...