Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Why can't I speak to a human at EE ?

I have 4 SIM cards on my account as well as broadband. I want to ensure that all 4 SIM cards are on the correct package as they all show as available for upgrades. I have a number of questions so speaking to someone is really the best option for me.I...

Resolved! Upgrade

Hi when can i upgrade my phone

Billing for New EE broadband customer

I have just switched over to EE broadband from BT. I have an email to say my first bill is ready to look at all I need to do is click on view my bill. The info says to click on Manage - it then says click on billing. I have followed that on my laptop...

Resolved! Paying off son’s SIM card on my mob account when he no longer uses it now living

Resolved! Hi ive just discovered that i was missold my last upgrade

Why is contacting EE a nightmare?

I've been trying all morning to get through to anybody helpful to see if I can add an extra device to my bill, yet I keep getting hit with holds, then told they can't access my account to check if i'm eligible BUT they can offer me broadband! I've tr...

Resolved! Last 3 years of bills

Hello I need proof of a bill and address from the last 3 years and need help getting my last 3 years of bills

Resolved! Family deal, package.?

Hellodoes ee offer a family package.?thsnks

Resolved! refund

when will my refund be at my address [Mod edit: move to new thread & update title]

Resolved! fraud when signing a contract through an advertiser

I can't get through to the operator...an advertiser came to me and said that EE is buying out the old contract from the previous provider and 3 months are free for new users...they just installed the equipment for me, and I already see the invoice fo...