Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Bill payment

How can i pay my bill, the home page seems to be experiencing difficulties

Resolved! Number change!!

Hi I'm in a contract which is fine, my question is, can I change my phone number due to personal wellbeing reasons? Thanks

Resolved! Payment

Hi, can I change my payment to the 18th? always.

Resolved! What my data allowance

New contract

I need to get new contact for, mine is up soon in don’t need now tv and Netflix

I can't afford a contract cheaper

I appreciate this thread is a bit old now, but can I ask if you got this resolved? Exact same thing is happening to me. I have no income or payment issues but am being told I can't afford a contract cheaper than the one I'm on now... I've been with E...

Resolved! invoices

I recently changed my phone and now (unknown to me) i am paying 2 separate payments, 1 for the sim and another for the actual phone. I can get an invoice for the sim but not for the phone. I have been in a couple of shops, they said i ned to contact ...

Resolved! Sim only

I have 4 sim only deals for myself and 3 family members iv cancelled one of them by mistake thinking thats what the famiky member wanted its not cancelled until next month is there anyway to rectify this and keep the sim an for that number goingAny h...

Early Upgrade Apple Watch Hidden Fees

I recently upgraded my apple watch a couple of months early and it said there was an early upgrade fee of around £270 so i paid it and then ordered a new watch with a monthly contract and a £30 upfront fee.To my total shock a couple of weeks later EE...

Resolved! What's the best plan for Northern Ireland?

I live and work in both London, England and Belfast, Northern Ireland. I am currently charged through the nose any time I make a call to the Republic of Ireland. Is there a better plan for people like me?