Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59325 Views
  • 69 replies
  • 14 Helpful

Resolved! Tech Add On

Hi, I currently have SIM only contract with a tech add on as an extra in my account. If I upgrade my SIM only plan, does it effect my add on contract?Previous, when I cancelled one of my SIM only plans, EE took the remaining balance from my tech add ...

Resolved! Changing Direct debit detail

Hi - I’m trying to change my bank details for my mobile. The option for me to change the details is greyed out. I’ve paid this month’s bill via Apple Pay so how do I do this? thanks 

Trish_A by Visitor
  • 147 Views
  • 1 replies
  • 0 Helpful

Resolved! Dissatisfied

I’ve been told since September that I would be compensated for loss of internet access , to being told today that I am not entitled, then being told that I will be held responsible for a disconnection fee when I leave to a more understanding network ...

Maxi1969 by Explorer
  • 157 Views
  • 4 replies
  • 0 Helpful

Resolved! Suspended line but bill paid

My EE line was suspended for non-payment. I paid today, but it is still fully barred. Calls cannot connect. Please remove the bar manually.

Kamal16 by Visitor
  • 108 Views
  • 1 replies
  • 1 Helpful