Contracts & Billing

Resolved! 😳 ‘add-ons’ suddenly on my bill and can’t I cancel them 😤

Checking my bill tonight which is for my phone and my husband‘s phone it was quite higher than normal, when I have looked at the breakdown of the bill we both have add-ons. I cannot remember ever asking for those. In fact, I’m not actually sure what ...

Resolved! Bill

I need time to pay my bill, it will be paid on 21st April 

Resolved! Bill

Why cant I pay my bill online right now after being moaned at saying its overdue  

Resolved! Pay Bill

Resolved! Monthly payments

When I changed from pay to pay £10 a month by DD ok and for what I get been very pleased until now have just been notified my next mobile bill will be £16 have put up with the increases over the time but this going over the top anyone know how I can ...

Resolved! Essentials Plus SIM Unlimited Max T plan on 24 month contract.

Hi, I'm looking at the 24M SIM only contract- Essentials Plus SIM Unlimited Max. It's not clear if the speed is capped or not. On the list of deals it says "Uncapped speed" but then when you go into the details about essentials plus plans, it states ...

Resolved! All of my numbers have been cut off without notice

My bill is up to date yet EE decided to cut all of my numbers (that my husband and I and the kids use) without notice. We cannot make calls, send texts, and have no internet connection. I can’t even call 150 or contact chat. I am beyond frustrated. 5...

Resolved! How can I get my bill when the App is not working on Android?

Got a phone bill in which is 240% bigger than normal so I need to see a bill. Get told on this website to download the app to get the bill, obviously they dont trust their website and internet tech, but the app doesnt work. I log in and it reset.I on...