Contracts & Billing

Resolved! Someone has set up contract to my address

As the title says. I have my own EE contract and am the only person in my household with an EE account so don’t take a second glance at any post with EE on the envelope.However today I have opened a bill in someone else’s name using my address statin...

Resolved! returned device and now being ignored

hi, ive been on to many different customer agents on the phone and on chat and all give conflicting information. I am due a new device after I returned my device over a week ago after starting a new contract plan with EE. I didn't like the device the...

Resolved! Unbelievable 2

Again, I cannot understand the arrogance of the EE's method for dealing with disputed calls. I have just had a bill showing a call to Jamaica and another to France. I can state honestly and categorically that neither my wife nor I made these calls, n...

Resolved! Am I on a contract

Resolved! Outrageous Bill

My monthly bill on my 3 lines  kept going up unexplainable for some months and I eventually decided to switch to pay as you go. I was told it take one month to come into effect. On the first of Feb, couldn't make any calls. Called 150 yo enquires and...

Resolved! Why can’t I pay my bill

Why can’t I pay my bill [Mod edit: add title]

Resolved! Can't Upgrade - Still Paying Off Phone?

Hey,Looking for some advice, I was under the impression that with the new style of EE contracts that my plan and my handset were now individual commitments (one for 24 month and the other 36).The 24 month time frame has passed but I cant change, edit...

Resolved! Payment

Hi, i have close the ee account long time a go i dint want to post the number here i am abroad at the moment untill september but i have been told that i receive letters from ee to pay my bill i have no acces to contact anyone from ee so i will like ...

Resolved! Need To Cancel Account

I took on 3 SIMS via plusnet back in 2024. The plan was to replace existing sims I had with an other provider. However EE proved to be unable to port the numbers and I've ended up pretty much unable to use the sims (stuck one in ipad and gave one to ...