Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Re: New contract

my policy is due for renewal but your charges have gone up quite high. I would like to continue with yourselves for a better 12month contract

Resolved! Payment date

Hi. I need my payment date changed to the 1st of the month. I’ve been charged today, My bank account has gone overdrawn as I don’t get paid until the 30th.

Resolved! Reduce the cost of my son's sim only agreement

How can manage my son's sim only account

Resolved! Re: Customer service

Good Morining .Alex my name is stephen i owe you £14.00 pounds please can you wait until the 5th of next month please as i disabled and i have to phone hospitals about a mri scan i had as i suffed a heart attack i wound be very greatful if you can d...

My contract bill not showing

My bill is not showing in the app and it’s saying it’s already linked

Resolved! Change direct debit details

I need to changed my direct debit details

Resolved! Vat invoice

I have a personal account with EE and EEBB. I work for a company and are trying to partly reimburse me for calls/BB usage that I have made using my personal account.In order to do this they require EE to provide a VAT invoices of my latest bill, (whi...

Resolved! Apology for a mistaken complaint today

Hi EE Team, I raised a phone complaint today that has now been closed. It was completely my misunderstanding and I want to apologize to the team. It is very important to me to admit when I am wrong. Thank you!

Resolved! Unable to cancel

I called EE and cancelled my account personally. I was told in no uncertain terms that it was cancelled. I did not receive an email to that effect -- in fact, I have not received any emails from EE since I opened my account, except for one, to tell m...

Resolved! Cancel

I called the customer service and told them i want to cancel my plan before leaving the uk why am i still charged for the next month again ?