Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! How do I email EE about money taken from my account?

I need to email about funds taken. I am unable to phone. Plse give me an email contact. [Mod edit: Title added.]

Extra charges

Hi, my first post here. Only been with EE for a short while. We moved from sky to get a better signal when we moved house.i was billed an extra £7 in August for sending a picture message, the only thing i sent was an emoji! I have just sent a message...

Resolved! Re: Find my bill

I agree i cant see mine

Resolved! Direct debit

Hi how do you cancel a direct debit?

BT Broadband, EE TV and EE mobike contracts

HiI have BT Broadband with EE TV bundled in. I have an EE mobile contract with 2 phone contracts. Is there anyway to merge these or recognise that I have both BT & EE products to trigger a discount? thanksSean

Resolved! Call logs

Is there anyway I can see my call log for the past 3 months?

Resolved! Talk to advisor

Please call me on 0**** ******Mod note: Personal number removed from public view.

Resolved! How long have I had my number

Morning all. I was with EE for years. Last year their sim only deals increased significantly so I went to Smarty and ported my number, then earlier this year I signed to ID and again ported my number. Basically, I'm trying to find out how long I had ...

Resolved! Dreadful experience

I have just spent the best part of 6 hours talking to EE call handlers that seem to have no idea what they are doing. I have complained twice now about poor service and just get fobbed off. Complaints are raised and closed with no action. My original...

So disappointed

Hi,I’m reaching out regarding ongoing high latency issues with my connection. I was advised that my ping would average around 10–20ms, however, I’m consistently getting 45ms or higher.As online gaming and streaming are my profession, low and stable l...