Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! EE unlimited full works for £29 - friends and family discount not applying?

Hello, I can see the unlimited full works plan is currently being offered for £29, however my friends and family discount is not applying. EE chat have said that friends and family discount doesn't apply to promotional offers, but I have the 30% dis...

Resolved! Need Final Bill... Can't Get In Contact

I have recently moved to another country, so have stopped using my EE Sim (rolling sim only monthly contract). Previously I have for many hours tried to link that product to my online account, but it proved to be impossible for no good reason (it alr...

Unable to change Direct Debit Card

Hi,I'm trying to change the card for my direct debit payment. But the button for changing direct debit details is grey and I'm unable to change the information. I can see there's a button to change the date, but I only want to change the payment card...

Resolved! Bill payment

How can i pay my bill, the home page seems to be experiencing difficulties

Resolved! Number change!!

Hi I'm in a contract which is fine, my question is, can I change my phone number due to personal wellbeing reasons? Thanks

Resolved! Payment

Hi, can I change my payment to the 18th? always.

Resolved! What my data allowance

New contract

I need to get new contact for, mine is up soon in don’t need now tv and Netflix

I can't afford a contract cheaper

I appreciate this thread is a bit old now, but can I ask if you got this resolved? Exact same thing is happening to me. I have no income or payment issues but am being told I can't afford a contract cheaper than the one I'm on now... I've been with E...

Resolved! invoices

I recently changed my phone and now (unknown to me) i am paying 2 separate payments, 1 for the sim and another for the actual phone. I can get an invoice for the sim but not for the phone. I have been in a couple of shops, they said i ned to contact ...