Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

problems with billing after BT becomes EE

I am having awful difficulties with billing ever since I was advised to combine my BT Broadband account with my EE mobile account. Anyone else suffering? Calling them is a nightmare because the problem is very complex, and during the call, it drops ...

Resolved! O

Need help regarding payment

Resolved! Re: Paying tech add on early

Is there a way to check how much you owe?

Customer Loyalty

I’ve been on the phone all night to upgrades & customer services. To be told after over 25yrs of being a customer (previously with T-mobile before merge) with two lines, there’s no longer any customer loyalty discounts & cannot add any Blue Light or...

Resolved! bill

why do i get charged £7.98 for late payment when i upgraded and paid my bill on the phone its a joke. Im in the mood to just cancel everything. I ring then up 3 times. I givve up with ee. been with them for over 10 years. Have two mobiles one watch a...

Resolved! EE stealing from holly

Why haven't you paid holly back the £160 yet and how gave you got her tide bank details when she pays with nationwide.Pay her back her money and stop messing her about you plonkers.

Resolved! been overcharged for 6 months with broadband I should pay 26.99 charged 40.74

I have been overcharged for 6 months with broadband I'm still being billed for my previous broadband service £40.74 I upgraded in June and got a new deal for £26.99 per month however when I look at my bill it states £26.99 per month, what baffles me ...

Resolved! Mystery Direct Debit

My Mum has her broadband with EE, and has realized that there's been a second Direct Debit going to them every month for about a year, for just under 40 quidShe's been into the EE shop and spoken to customer support over the phone a few times, and no...

Resolved! Unable to change billing address

Cant be able to edit the billing address. I contacted the contact services for this EE and they updated it already as to what I know, and then I recieved a message to update my address in my account. however there is no such edit billing address in ...

Resolved! Lost account

When I log onto ee with either of the two email addresses I have, neither has my mobile accounts on it. Is there an issue? Im as sure as I can be that I wouldn't have set it up with any other email address. How can I find out what email address my mo...