Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Direct debit

Hi everyone , my direct debit for flexi plan and a mobile bill were due today but EE have only taken payment for the flexi plan but the mobile bill is marked as paid but no payment has been made for it can someone shed some light on my issue please

Resolved! Message with a link

Received a text this morning saying.... Hi from EE. A new document for your Google Pixel 9 Pro XL 256GB Obsidian device agreement is now available. Log in to ee.co.uk/go/login to view it. Thanks. However when I log in, it's impossible to find this ne...

EE Mobile billing

Hi, when logging into my online account I can view my current Broadband and Mobile charges. For the Broadband I can select previous months for an itemised breakdown. However, I can only see the current month's mobile charges and do not have the opt...

Resolved! Unable to upgrade

Hi, I received a text message a couple of weeks ago stating that my sim plan is due to end on the 30th August and that I could upgrade. When going through the app or website, it is saying that I am not eligible to upgrade my sim. I contacted EE via p...

I’m worried that I’ve got extra charges

I’d just like to know how much I've spent since I paid my last bill. I’m worried that I’ve got extra charges since I’ve been abroad. Many thanks .

Why has my bill doubled?

I currently have 2 sim contracts with you. I was paying £6.88 each for them and now they are £12 each. WHY? You are taking the **bleep**.

Charging for device even after contract ends

Hi, My first time posting here and unfortunately it’s not a positive post…. So, 2 years ago I took out an Apple Watch Ultra contract with EE. This contract included the watch being paid off and some data every month. Ok, so aside from the eye-waterin...

EE customer retention deals are aweful

I have been EE customer for over 12 years but had to sadly say good bye yesterday! It was absolutely aweful service that no one in their customer service even tried to retain me. I told the advisor that if they could match the deal I was getting from...

Hi my bill is saying I have overdue payments

Saying I have outstanding payments ? My bank car went out of date. So I went into store to pay bill and up grade my contract. Months payment was made same day as I got new contract and new card details were up to date. So could someone explain what's...

Resolved! Change Sim only plan

Hi Can I change from a 'No Frills SIM Unlimited' plan to 'Unlimited Essentials' E-sim half way through my contract and without changing my number? Also will I be able to get student discount on the new contract? Thanks