Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Outstanding bill

Hi I’m struggling with an outstanding bill of over 200 pounds, could I get some time to pay this off without losing my access to my accessory from my phone?

Resolved! Broadband Upgrade Offer, Annual Price Rise & TNT Sports on Sky Pricing

I moved across from BT in February 2025 and currently have Full Fibre 500 Essentials and TNT Sports on Sky on a 24-month contract. I'm very happy with the service, with billing nice and simple and everything working as it should.On 25th February this...

Resolved! direct debit change

how do i change my direct debit details as changing banks

Resolved! How was my bill 49.99

Resolved! Existing ee number to another ee account

Both my wife and I have separate EE mobile contracts and my wife’s current contract has ended. We have seen that by adding an extra sim to my account the same sim only deal works out considerably cheaper. However, we want to retain my wife’s existing...

Resolved! End of Contract Discount

Will my 10% discount still be applied when my 24 month contract ends and I start the 30 day rolling contract? I got it because I was with BT before they moved me to EE. A loyalty bonus. Is it possible to turn the 30 day rolling contract in to a 24 mo...

No more great deals?

Out of contract so decided to do the usual upgrade chat, expecting a great deal..Hmm, guess they are no more As expected, the 'first' offer was poor (cheaper but a basic, slow package not comparable with my current plan), so then I got passed to the ...

Resolved! EE one full works sim cancel

I am trying to cancel full works sim, but only get options for upgrades, Help please

Resolved! Charged for cancelled lines

Hi, I have cancelldd two lines on my account about 2 months ago now but i am still being charged for these lines, they had reached the end of there contract, i contacted EE and informed the person on the phone to cancel and they confirmed both lines ...

Elderly vulnerable person mis-sold contract

My mom popped into an EE store to ask a simple question on 7/11/12. Three hours later she left with a mobile phone and contract that was completely unsuitable.My mom is approaching 80 years of age and gets very confused. She left the store browbeaten...