Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Out of Contract discount

When does the Out of Contract Discount kick I'm and how long does it last ?

Resolved! How to cancel my sim only direct debit to pay via credit card instead?

There only seems to be an option to change direct debit card details under bills and payments. How am I able to actually cancel payment to my plan through direct debit so I can instead pay my plan by credit card each month?

I need to get recent DD payment invoice

Hi,How do i view and get the invoice from your site because .DD payment invoices access is very dificult to get those.Yesterday gone of the DD payment i can't get the invoice from your site. Please advise me. Thank youVathsala

Resolved! Today i woke to find EE Had taken 6 times the amount i would pay.

Unable to contact EE

Hi, guys. Been trying to contact EE about unfortunate arrears and suspension on my account. Just wondering if there’s an option to contact EE without 150 or the long mobile number they provide? I’m unable to access either from my current phone due to...

Re: How to change payment method?

That isn’t the question asked though. How can we cancel the Difect Debit and set up recurring payment authority to charge to a credit card instead?

I would like to cancel my contract

I cannot make calls, either the call cuts off or the person I’m calling cannot here me, due to network problems in my area, therefore I would like to cancel my contract with immediate effect

How to uncancel contract, I pressed to cancel contract by accident

I pressed to cancel my contract by accident I wanted to see my remaining balance. Is there a way I can back track this.

Resolved! Unknown payments to EE

Hi,My Mum is 91 and I've just registered Power of Attorney with her Bank. I can see that there are two separate payments - of quite substantial amounts - going to EE every month, but I've no details or copy bills. She does have an old mobile phone, s...

Resolved! Itemised calls and txts

Hi, can I see itemised calls & txts without having itemised billing on my bill?