Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Mystery Direct Debit

My Mum has her broadband with EE, and has realized that there's been a second Direct Debit going to them every month for about a year, for just under 40 quidShe's been into the EE shop and spoken to customer support over the phone a few times, and no...

Resolved! Unable to change billing address

Cant be able to edit the billing address. I contacted the contact services for this EE and they updated it already as to what I know, and then I recieved a message to update my address in my account. however there is no such edit billing address in ...

Resolved! Lost account

When I log onto ee with either of the two email addresses I have, neither has my mobile accounts on it. Is there an issue? Im as sure as I can be that I wouldn't have set it up with any other email address. How can I find out what email address my mo...

Resolved! Account refusing to link

I had my EE id and product linked on the app, but for some reason it is randomly unlinked now and it will NOT let me relink it, for some odd reason. I have a contract to pay off ASAP but due to this unfortunate problem, i can't do that as it won't le...

Resolved! Bill

I have been trying to pay my late bill. I have been barred so I can't make any calls despite the fact that they said I have till the 13th to pay. It's very frustrating using this site at times. I just want to pay the bill so I can get reconnected. Ca...

Resolved! Bill Overpayment

On 7th January I paid my mobile bill of which I paid 131.50£ or so I thought which was the amount required, however I checked my bank account and it says I have paid 350£ and EE have accepted it, how do I get the overpayment amount back. Do I need to...

Broadband contract renewal being charged wrong price.

Just thought I'd try here to see if any staff can PM me and sort out my issue.Background.Been with EE BB for over 2 years (BT before that), on the 1.6Gb package, eventual cost just over £80pm, renewal came along and I was going to knock it on the hea...

Resolved! No a

Can’t see my bill. I paid last time my bill and sill can’t see my account on the app.

Resolved! No more Apps

Where is a record of all my bills hidden? New web site seems very confusing, been a customer for ever ..... and do not need an App for anything or everything? Help please.

Resolved! EE bill still showing as overdue

Hi all, I paid my bill (due January 1st) on January 5th - had to use the website from another device as the app and website through my device kept showing the "unable to access this time" or something to that effect.However, when trying to setup a di...