Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

could i go to a sim only contact then buy the phone I'm after separately? to the

could I go to a sim only contract and purchase the phone I'm after separately rather than upgrade to the phone I'm after

Resolved! Watch esim free?

I have Full Works SIM 24M 29 T taken out in May 2025. Does this entitle me to a watch esim at no additional cost? TIA

Tech add on

I have a tech add on of £29 a month but I can’t seemto find it anywhere on my app or website for when it expires

Resolved! Paying off flex pay

Hello,So I’ve tried to pay off my flex pay early so I can upgrade my phone but the payment seems to have gone into my SIM card contract instead weirdly. Is there any way that I would be able to get that transferred over to the flex pay for my device ...

Re: Chat help.

First thing to do is cancel your direct debit or other payment method. Contacting EE is a complete pain in the rear end. I sat on the phone for ten minutes just now, listening to their irritating music and then gave up.They don't provide an email bec...

Lost trade in

I sent in my old phone using the trade in service, using Likewize. I had placed the returns package in a postbox, but this never got delivered and the tracking never got activated, so we can assume that the parcel was lost / stolen in transit. I hav...

Upgrade....not likely!!!

been getting constant messages about upgrading, I've been with EE for years and was considering getting their broadband when my current deal ends,that is until I started looking at upgrading my phone, credit checks needed, £500 deposit I've been payi...

Resolved! Can't find bills details/breakdown on my account after leaving EE

Hi, I really need some help here as, after leaving EE (as mobile phone provider) a couple of weeks ago, I got billed for the last month but I can't find the breakdown of the bill on my EE account online...it seemed like they have cancelled everything...

Trying to access my monthly bill

Resolved! Re: Payment

Hi I would like to make a payment please