Contracts & Billing

Resolved! Change direct debit details

I need to changed my direct debit details  

Resolved! Vat invoice

I have a personal account with EE and EEBB. I work for a company and are trying to partly reimburse me for calls/BB usage that I have made using my personal account.In order to do this they require EE to provide a VAT invoices of my latest bill, (whi...

Resolved! Apology for a mistaken complaint today

Hi EE Team, I raised a phone complaint today that has now been closed. It was completely my misunderstanding and I want to apologize to the team. It is very important to me to admit when I am wrong. Thank you!

Resolved! Unable to cancel

I called EE and cancelled my account personally. I was told in no uncertain terms that it was cancelled. I did not receive an email to that effect -- in fact, I have not received any emails from EE since I opened my account, except for one, to tell m...

Resolved! Cancel

I called the customer service and told them i want to cancel my plan before leaving the uk why am i still charged for the next month again ?

Resolved! One text 10xcharges???

I currently have a plan with unlimited messages and calls like 99% of the population. I have jist checked my bill, and there are currently charges on there for ten text messages (to an Australian number) amounting to over £9. I did send one message, ...

Resolved! Buisness closing down

My Ltd  buisness is entering in a creditors voluntarily liquidation, what will happen to my ee contract, ive been told by a freind  I can transfer ownership of the account to myself as a sole trader , if I choose not to do this will I loose my phone ...

Resolved! Move two phone numbers to different debit cards

Hi all, I have 4 phone numbers on my account, my wife, my 2 kids, and mine. I would like to move the 2 kids phone numbers to their own debit cards. I can’t see a straight forward way of doing this. The option presented when asking the help bot doesn’...

Resolved! Money pending from my bank account I have not agreed to please remove immediatel

Resolved! Add to Plan Returns

I purchased a Sony Inzone monitor on an add to plan but changed my mind. I requested a return & then sent it back via DPD. DPD shows it was received by EE on 14.11.2023. However, my latest bill for December shows the Add to Plan charge & I have now b...