Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Need copies of statements

Hi can I have my last 3 months of statements

Unjustified Price Increase During Fixed Contract – Request for Refund and Price

Hi,I signed a 24-month contract at an EE store, clearly agreeing to a fixed monthly price of £10. One of the main reasons I chose this long-term contract was the promise of price stability.However, it has been less than a year, and my monthly charge ...

Resolved! I have payment plan question

I am on payment plan and i have contract ending next month. Do i keep paying until payment plan ends or it will be cancelled?

Resolved! i need to get copies of all my old invoices as far back as 2020,

Is there any way to get on live chat or send an email

How do i

Billing Issue

I paid my bill. 1 week in advance, the amount was returned to my card for some reason. The due date for the bill was yesterday, on the 5th of May 2025, I tried to pay it once again but the app keeps showing error codes, I log in from my laptop and it...

Resolved! Mis- sold a tablet when upgrading, told it was free

Told the tablet was free but I think reading I could have got reduced plan. The staff at E were whispering, “ is that your third to day, pointing at tablet” . Before that they tried to sell me a sim. They to,d me these were the only ways to lower ...

Account number: GB*******

Hi , I have paid my first broadband bill and a text was sent with a link to view my bill but I cant see it. I have been with EE mobile for over 20 years . So all I can see is my mobile bill. [Mod edit: removed personal details]

Additional SIM card looks to be replacing existing number?

I currently have two SIM only plans on my account for my wife and I. A few days ago I purchased a new SIM plan for our daughters first phone, taking it up to three plans on the account. When I log on to the app it looks as though this new SIM is repl...

Resolved! £77.00 bill for cancelling within cooling off period

Can anyone help? I cancelled my contact a few days after I received my sim there were no charges. Why have I been charged £27 for the contract and £50 deposit? Will these charges drop off or will I have to pay £77 for something I’ve never used?