Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 14267 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24834 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 49742 Views
  • 55 replies
  • 13 Helpful

EE sim card cancellation issues

Contacted EE on Monday to cancel my SIM card(number ending with 397) as I found a better deal and was told that it would be done in 4-5 days, called them again today to check the status and was told that it's not possible to cancel the sim card and t...

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ewqrt by Investigator
  • 204 Views
  • 6 replies
  • 0 Helpful

EE Account Linking & eSIM Issue – Need Help

I joined EE yesterday on a 24-month contract with monthly payments. Today, my SIM card was delivered—so far, so good. However, when I log in with the email and password I used to create my account yesterday, I can't see any services. There's somethin...

caneraras by Investigator
  • 245 Views
  • 5 replies
  • 7 Helpful

Contract Cancellation charge

I recently cancelled my contract via live chat and I asked if I would be charged the person said no however on my account it says I will be charged £74 for a plan I have not used and for a sim I have not received 

New contract

My previous contract ended in January so I restarted a new contract and got a.new phone as well ,I have changed number but they are still using the old contract number also my bill has risen as well and they said my new contract was for  a watch not ...

Resolved! Issue

Also having the same issue and no idea why.  Applied online and heard nothing for a week, contacted EE to be told it had been declined on credit. Attempted to sign up again over the phone but declined a second time.  Credit score is excellent. No mis...

SamEE17 by Investigator
  • 552 Views
  • 11 replies
  • 2 Helpful

Contract withdrawal

I have purchased an iPhone 16 Pro Max on a 24-month contract from EE Network. I have already made two installments, and the third installment is due next month. However, I no longer want to continue this contract. I also want to return the phone alon...

Sheraz5 by Visitor
  • 188 Views
  • 2 replies
  • 4 Helpful