Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Still No Refund

Been having issues with being charged something on my last 3 bills that I shouldn’t be paying. I have spoken to 3 different representatives at ee now on 3 separate occasions who all have clarified that I shouldn’t be charged this extra charge and tha...

Resolved! Connection

I have been in a dispute with EE for nearly a month now about returning a device through an upgrade after being told after via text chat I can keep it, I have no been cut off from my connection, it’s currently 18:15 and I have no way of contacting th...

Resolved! Re: Phone bill

I haven’t been resumed yet when will it go on

Resolved! Re: Live chat

I have a question about whether there's an overpayment on my account. I most likely paid off my phones earlier, but the subscription fees for both of my phone numbers were the same.

Resolved! Cancel my SIM but keep my phone

Hello,I have just received my new phone with my new contract. Is it possible to cancel my EE sim but keep the phone and pay monthly for just the phone?

Resolved! I have added charges on my bill and I want to know what they are for

I have added charges on my bill and I want to know what they are forOn my bill for 21 December 2025 I have a charge of £24 and a charge of £25. I don't know what they are for.On my bill for 21 January 2026 I have a charge of £25 and I don't know what...

No updated after pre-contract agreement

Hi I received a pre contract agreement this afternoon nothing since is this normal and what dose it mean please

Resolved! Pay mycreduced bill

Hi,I was told I could pay 100 pound today to reactive my account.

Resolved! How can I make a payment to my account

How can I make a payment to my account [Mod edit: add title]

Resolved! cancel contract- sim only

Hi all, My sim only contract ran out and I signed up to another. Do I still have time to cancel the contract within 14 days?I haven't decided yet, but want to know in the unlikely event I decide within the 14 days that maybe I want to leave EE.Thanks