Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Unable to see any billing or statements

I am unable to view any of my bills when logging into my account either online or via App. Not been able to see anything for a few days at least. Have spoken to EE who promised a call back but I have yet to speak further. Is anyone else having sim...

Resolved! CANCEL MY ACCOUNT

Hi,I have not used the phone line for the past three years and have encountered difficulty reaching you to unsubscribe. As I do not reside in the UK, I am unable to visit your office or call the provided number.I kindly request assistance via chat or...

Resolved! Upgrade

If I was to upgrade my phone now with no fee will the first payment be added onto the last payment of my current contract?

overcharging by ee

I went to Europe over Christmas and tried to buy a £25 voucher for roaming I could not buy it so I rang 150 and spoke to hel desk They could not do it either and told me it was because I had 2 phones on same account( mine and my wife's) I gave up on ...

Resolved! Took money no email

Hi I ordered a phone last night and the payment came out of my bank but I had no confirmation email or anything and the money didn’t go straight back in so I don’t even understand if it’s gone through or not can someone help

Resolved! WHY CANT I UPDATE MY ADDRESS ANYWHERE?

cant find an edit address form on desktop, found it on mobile but the form submits then errors and doesn't update my address. HELP.

Resolved! Direct debit -

How do i change the account that my direct debit comes out of. The box is greyed out?

Resolved! I cant find my bill ?

Resolved! I have applied for a phone contract

My tracking number doesn't work and I paid upfront £300 for the device but I haven't received any messages saying if it has gone through or when it's expected to be delivered so I'm starting to worry. Someone please advise me what to do because my t...

Resolved! Cancelling devices

IV been paying for devices that I don't use an had for over two years how do I cancel them? How is it I can add more devices but can't take them off