Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Extra Charges on unlimited contract

HiI changed ownership from my ex partner back in February. It finalised in March. But since I've changed ownership my normally unlimited calls and texts are constantly being charged. I am not abroad or have been in the last few months. Last month it ...

Mis sold my contract

Upgraded my phone in Nov 24, was to send my old handset back and I would get a discount on my line rental. Fast forward 4 months and I had only received my returns parcel to send my old handset set back which I have done, now over the 4 months I had ...

Resolved! Upgrade

Hi, I just wanted to know when I could upgrade my phone please. Thank you

My Bill

I've received my usual text telling me that my bill was ready to view. I've logged onto the EE website and I'm now told that my bill is £10.57. It's usually £9. I'd like to know why my Mobile phone bill has gone up and why wasn't I told about it e...

Resolved! Changing Plans

I brought my 15 plus with EE in April of last year and i also got a new sim with the phone - an unlimited data sim. Now almost a year later i find myself paying £35 pounds for the sim which is more than i pay for the device. Ultimately, i've come to ...

Refund upfront

Hi I ordered iPhone 15 Pro max upfront have been taken from my account but didn't get refund after 5 working days when I called customer service I have been told upfront will be refund in 5 working days.

Resolved! Cancel Plan

Hello, I want to cancel my mobile cell phone plan.and I'm not getting it [Mod edit - Name removed, please don't share any personal details via this public forum]

Scams offering 20% discount

020 3987 5510 called me pretending to be from EE. Said I have a great credit score been with EE for more than a year and can offer a 20% discount on existing contract. I said I don't want any extra time on contract nothing, got a text from 150 with a...

Resolved! paper bill

how can i stop paper bill?

Resolved! I received a text today

I received a text today saying "we failed to take payment for your latest bill and added a link to pay. Both my broadband and mobile are paid.