Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! One text 10xcharges???

I currently have a plan with unlimited messages and calls like 99% of the population. I have jist checked my bill, and there are currently charges on there for ten text messages (to an Australian number) amounting to over £9. I did send one message, ...

Resolved! Buisness closing down

My Ltd buisness is entering in a creditors voluntarily liquidation, what will happen to my ee contract, ive been told by a freind I can transfer ownership of the account to myself as a sole trader , if I choose not to do this will I loose my phone ...

Resolved! Move two phone numbers to different debit cards

Hi all, I have 4 phone numbers on my account, my wife, my 2 kids, and mine. I would like to move the 2 kids phone numbers to their own debit cards. I can’t see a straight forward way of doing this. The option presented when asking the help bot doesn’...

Resolved! Money pending from my bank account I have not agreed to please remove immediatel

Resolved! Add to Plan Returns

I purchased a Sony Inzone monitor on an add to plan but changed my mind. I requested a return & then sent it back via DPD. DPD shows it was received by EE on 14.11.2023. However, my latest bill for December shows the Add to Plan charge & I have now b...

Resolved! Customer service

I am here just because by accident I closed the chat and my customer service guy, Neeraj couldn't forward me a link for a review. My bad, sorry bro I contacted EE today, 25/07/26, as one of my handsets' contract expired and wanted to move to sim onl...

One off charges

My wife passed away last month so yesterday I had a long chat with someone in Customer Service about cancelling her sim on my account. She was very sympathetic and compassionate for which I was very appreciative. She said it was all sorted and that...

PAYMENT SYSTEM IS TOTALLY BROKEN

I left EE over this issue. For the last 2 years I have had to manually call EE on the phone to pay my bill. Every direct debit I've setup has never come out. And I have been hit with late fees each time. The online payment system just says "unable to...

Removing loyalty discount with fandf

I have been a long-standing customer of Orange and now EE, but unfortunately my recent experience has left me extremely disappointed and frustrated.I upgraded to a SIM-only contract through the EE app and kept screenshots/photos of the upgrade detail...

Resolved! Anytime upgrade confusion with Flex

Looking to upgrade my phone which I can do for £0 as I'm in the latter part of my contract. When I look at the upgrade options and price breakdown, it says Anytime Upgrade £0 - does that mean I have the anytime upgrade option added to my new contract...