Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Paid bill but not saying I did on the app

Hello,so I paid by bill last night and it said it didn’t go through but the money has been taken from my account, does anyone know if it will appear on my account as being paid Monday or if they will refund me the money back into my bank account?

flex pay

I am about to upgrade which of course starts the new “flex pay” right now I can’t pay anything upfront to lower the monthly cost,, but next month I want to pay some extra to therefore lower the monthly payments is this something i can do?

Resolved! Turning off Paper Billing

Can anyone assist with this please, cannot see any way to turn this off.

Website and app are broken

Tried for nearly an hour to get the app, or the website to show me my current paid bill, to use as an identity check. Between frustration and confusion I've been left with no choice but to find alternative methods of confirming my identification as y...

Recovering a mobile number

Hi there I had a mobile contract with EE about 2 years ago, Whilst i was away working during this period (im not sure at what point) the contract ended and when i came back i didnt have access to the old sim or mobile with which i had the contract I ...

Re: Unbar

I spoke to Ash on the 15/2/24 when I went on contract and she said that she had said I was on with BT it was a lot cheaper than ee &BT and she said that she would be going with them when her contract finishes Ieven double checked that it covers my p...

Resolved! Contact expires

Resolved! Upgrades

Hello, what’s with this new Flex pay upgrade plans. What happened to the old way of taking out a phone upgrade, is that option no longer feasible for new upgrades or all phone upgrades must be via flex pay option.

LL182UQ

I need to pay my bill

Contract? Where is it.

I’ve trawled through the app and EE can you make it easier to view your plan/contract. I think I have a sim only deal but I can’t find the sim plan I’ve got.