Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 65912 Views
  • 69 replies
  • 14 Helpful

Resolved! Credit score

Hi my employer has done a credit check and is showing up ee has a file on me also in my account I'm in credit can you help 

CeCe2020 by Visitor
  • 327 Views
  • 3 replies
  • 0 Helpful

Resolved! Contract

My contract for this number +44 **** is ending and I don't want to continue with the contract.[Mod edit: Removed personal information from the community]

Eliz6 by Visitor
  • 310 Views
  • 2 replies
  • 0 Helpful

Resolved! Help

Can someone help I have PoA for my mum who’s unwell and struggling to cancel her mobile since August last year.   EE are usrless

Resolved! Billed more

Hello EE I will like to know why am billed 19.12 on my account while I was on 15 per month plan before 31st of March and it’s meant to only increase by 2.50 so why is my bill higher?

Resolved! Ending contract

My contract for my mobile ends on 20 September this year can I leave any earlier than that with no penalty eg same month or abit before?

Furzy by Visitor
  • 276 Views
  • 2 replies
  • 2 Helpful

ADHD

For the last nine months I have complained about my personal mobile bill being over 1k a month - I suffer with ADHD but know something is really wrong.  I pay for my son, daughter (who has learning disability and partners phone.  EE changed the accou...

Resolved! Payment and credit rating query

Dear EE Customer Relations, I am writing to request your support regarding an issue on my account that has negatively affected my credit rating, despite my intention and efforts to maintain payments promptly. When I took out my broadband SIM plan wit...

Owolona by Visitor
  • 367 Views
  • 1 replies
  • 2 Helpful